Flagship General Manager (District Store Its Own District) Resume Example H&M

FLAGSHIP GENERAL MANAGER (DISTRICT STORE ITS OWN DISTRICT)

Summary

Quality focused Multi-unit leader with a proven track record of top performance and profound broad expertise in every aspect of store management. Critically evaluates and minimizes operational costs in context of store profitability. Creates and promotes caring customer service program for entire staff. Coaches every employee toward individual goals and Establishes a retail environment that encourages positive customer experience and promotes realization of sales targets.

Highlights

Inventory control procedures
Loss prevention
Organized
Time management

Superb sales professional
Strong communication skills
Excellent multi-tasker
High-end fashion knowledge

Accomplishments

Contributed to a -0.80% drop in shoplifting through increased awareness & intervention measures.

Met monthly District sales goals for [4] months straight, longest consistent comp gain since 2009.

Best 0-6 months & decreased turnover rate from 78% to 42% by investing in the on-boarding process and Quality Controlling Training.

Increased season start score (report card of stores from back of house to customer service engagement) from a 43% to 78% for the district.

Experience

01/2016 to Current

Flagship General Manager (District store its own District)H&M － New York, NY

Took over the 5th highest volume District in the US out of 48 Districts which scored a 43 on season start.
Delivered a 78 on Season Start (report card of stores) from a 43 score less than 6 months prior
Delivered +2% to LY with managing out the wrong talent and coaching the talent that was coach able with a 4 month comp gain, with a -18% 8 months prior.
Manage a 35 million dollar district with 250+Associates, 14 ASM's,10 Sups, HR, Ops, and Visual manager.
Actively coach management on building relationships and Developing people to reach goals/metrics versus managing to metrics.
Currently hold the highest Audit of 96 in the Region and the fastest turn around in the company.
Actively recruit top talent thru avenues such as LinkedIn, Taleo and face to face recruitment.
Currently promoted to ASM's to smaller volume stores as SM, Opened 2 locations and Coach other SM's in District as well as hold conference calls.

04/2014 to 09/2015

Multi Unit Operations ManagerDillard's Department Store － Charlotte, NC

Managed nearly every aspect of store operations of a multi-unit 31 million dollar Business.
Trained/developed Management in customer service, selling and associate development techniques.
Monitored and implemented corporate programs in sales, shipping, and merchandising.
Directed large store team to create a sales environment that consistently met expected sales goals and reduced operating costs.
Managed team of 175+, including hourly employees, specialists, and 15 Managers direct reports.
Lead a market of 7 other locations with our Dillard's Credit account with Wells Fargo While traveling and Holding conference calls to exceed District goals and Implemented plans to Ensure Success in each and every store starting with my home store.
Promoted 3 supervisors to Area Mangers and 1 ops manager to Store manager and 14 sales associates to coordinators in respected depts.

Captured other lines of business and revenue by partnering with community events and developing programs for young adults.

01/2012 to 04/2014

Market ManagerNine West － Charlotte, NC

Took over a underperforming store in the district which lost over 600,000 over 5 years have increases 10.2% in 2013 and over projecting already for 2014 with being the only store in the district up on the year While running 5 other locations.
Implemented a new management structure to actively separate the division on power to ensure accountability and profits in both areas of Operations and Merchandising.
Held Conference calls for Management when needed or when DM is away or on vacation as well as for Assistant Store.
Managers.
Traveled to support and train other locations on KPI's and or the onboarding and training process.
Actively travel with my DM to learn as well as coach other Management team members to be more effective ensure legendary customer service by hiring and training brand right associates and training them to be the BEST to exceed goals on a daily basis.
Promoted 3 assistant managers to open new stores as a SM.

05/2009 to 01/2012

District ManagerCohens Fashion Optical － New York City, NY

Managed the flag ship location as home store as well as ran other corporate and franchiselocations to deliver the brand story and customer experience through performance Management.

Established clear team objectives and individual goals and provided a positive culture linked to the corporate culture; identified what motivates Managers and Associates through conversations and actions and appropriately motivated and lead each one to success.

Ran 8 locations including home Store while ensuring flawless execution of sales and customer experience/ while helping a franchisee train/ Recruit and selected brand-right Associates; is always on the lookout for promising individuals.

Forecast staffing needs accurately based on available information and schedules associates accordingly.Appropriately adjusts staffing levels up or down to meet the business.

Ensured all Store Managers and Associates are appropriately trained to delight every customer.Accurately forecast sales monthly, weekly and daily for the purpose of forecasting actual dollar cost to the store P&L, and adhering to HTSG.

Lead OD business partnerships and co-planning.Promoted 2 SM's and Sold 7 franchise locations.

04/2004 to 11/2009

General ManagerGap Inc/Banana Republic － Greenwich, CT

Implemented action plans to improve key performance indicators to maximize business opportunities Reviewed and adjusted schedule to ensure appropriate coverage to complete all workload.
Ran a 10 million dollar business with over 6 members of management and 45 sales associates Promoted 19 Sales associates to supervisors to 12 different locations.
Developed significant reputation for leadership due to excellent relationships with employees and willingness to lead by example.
Sales / Profit & Loss Management Motivated staff to create a clean, enjoyable environment with appropriate product availability.
Trained register/cashier staff in superior customer service skills while maintaining highest accuracy of tallies.
Promoted drills, competitions, and speed timing tests;achieved top-3 positions in the district in "Cashier Olympics."
Customer Service Set the standard for impeccable customer service; trained all staff to excel in customer treatment
Delivered well-executed and helpful annual reviews; developed significant reputation as go-to source for help on review wording.

Education

2008

BBA: Business ManagementUniversity Of Phoenix － New York, New York

Skills

Coaching,Corporate training, Credit, Customer Service, Fashion, forecasting, hiring, HR, Leadership, managing, materials, Merchandising, excel, performance Management, Personnel, Profit and loss, promotion, recruitment, reporting, Sales, shipping, staffing, team management

Resume Overview

Companies Worked For:

H&M
Dillard's Department Store
Nine West
Cohens Fashion Optical
Gap Inc/Banana Republic

School Attended

University Of Phoenix

Job Titles Held:

Flagship General Manager (District store its own District)
Multi Unit Operations Manager
Market Manager
District Manager
General Manager

Degrees

BBA : Business Management

Flagship General Manager (District store its own District) Resume Example

Resume Score: 90%

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