Motivated Fine Jewelry/Cashier Lead practiced five years in customer relations, sales, and inventory control. Demonstrated skill in improving store operations, increasing sales, and coaching other associates to do the same.
Increased "shop your way" loyalty members from 62% to 85% by improving cashier training.
Managed a successful sales team of 14 members who consistently exceeded store goals each month.
Awarded a "Certificate Of Appreciation" for exceeding all credit goals.
On a weekly basis I make schedules for both the cashier and fine jewelry departments, which consist of about sixteen people.
Review employee attendance.
Review overs/shorts of all departments.
Attend monthly loss prevention and safety meetings.
Provide hands-on training to all new employees in my department.. This includes POS training as well as credit, SYW, Store to homes, and fine jewelry protection agreements.
Deal with and resolve customer issues on a daily basis.
Review associate contribution reports and set daily, weekly, and monthly goals based upon several different metrics.
Merchandising several departments.
Planograms and ad sets.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Same job duties that I presently hold.
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