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fitness manager ii resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Diligent Infantry Squad Leader and motivated stand alone A-Fitness Manager. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.

Skills
  • Program development and management
  • Active listening
  • Resource management
  • Strong leader
  • Thrives on multi-tasking
  • Operations Management
  • Critical thinking
  • Time management
  • Business Development and Planning
  • Goals and Performance
Work History
09/2021 to Current
Fitness Manager II 24 Hour Fitness Worldwide, Inc. Valley Stream, NY,
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
  • Developed team communications and information for meetings.
  • Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Targeted new markets and increased sales by $125,000 through proactive sales and negotiation techniques in one month.
  • Organized promotional events and interacted with community to increase sales volume.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
03/2019 to 09/2021
Fitness Manager American Family Fitness Chester, VA,
  • Curbed learning time by effectively developing customer rapport and training clients.
  • Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service.
  • Designed specific workout systems for individual clients based on performance ability.
  • Grew the business to attain customer base generating $18,500 in a one month time frame through canvassing and cold calls.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Provided clients with safe and reasonable exercises to perform at home or at in club.
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Elevated customer satisfaction ratings by managing issues resulting in speedy resolution.
  • Designed and executed individual and small group exercise fitness programs and regimens.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance as needed.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Built strong relationships with members to promote health, wellness and available services.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
07/2012 to 08/2020
Infantry Squad Leader Hudson's Bay Company East Hanover, NJ,
  • Supervised more than $130,000 in high-value equipment, maintaining zero loss record over a 5 year timeframe
  • Performed as a squad leader during situational training exercises and all infantry dismounted battle drills
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on a weekly basis
  • Responded to emergencies with speed, efficiency and knowledgeable assistance
  • Advised commanders on operations, intelligence and risk assessments in daily briefings
  • Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions
  • Demonstrated proficiency in telecommunications equipment to foster critical contact during squad missions
09/2015 to 03/2017
Keyholder Abercrombie & Fitch City, STATE,
  • Offered hands-on assistance to customers to offer support and stay current on preferences and buying habits.
  • Processed cash, credit, debit and check payments.
  • Trained team members in successful strategies for meeting operational and sales targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained and mentored new employees.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Opened and closed store 6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Left company due to military relocation to Camp Pendleton, California 
Education
Expected in 05/2022 to to
BBA: Organizational Leadership
University of Massachusetts Global - Irvine, CA,
GPA:
  • Completed professional development in Organizational Leadership
Expected in 08/2021 to to
Bachelor of Business Administration: Organizational Leadership
Brandman University - Irvine, CA
GPA:
Expected in to to
Bachelor of Science: Psychology
University of Maryland University College - Adelphi, MD
GPA:
  • Minored in Political Science
  • Transferred
Expected in 2012 to to
High School Diploma:
Arts High School - Newark, NJ
GPA:

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Resume Overview

School Attended

  • University of Massachusetts Global
  • Brandman University
  • University of Maryland University College
  • Arts High School

Job Titles Held:

  • Fitness Manager II
  • Fitness Manager
  • Infantry Squad Leader
  • Keyholder

Degrees

  • BBA
  • Bachelor of Business Administration
  • Bachelor of Science
  • High School Diploma

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