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Fitness Center Manager Msgt 40 50 Hrs Per Week Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

A dedicated and experienced professional with strengths in communication and collaboration to include public speaking. Highly organized, proactive and punctual with team-oriented mentality. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Secret Clearance
  • Analytical Thinking
  • Team Management
  • Planning Skills
  • Microsoft Office Computer Skills
  • Reliable and Trustworthy
  • Organization Skills
  • Conflict Resolution and Management Skills
  • Problem Solving Skills
  • Extensive Training Experience
  • Leadership Experience
  • People skills
  • Working collaboratively
  • Adaptability and learns new task easily
Education and Training
Fayetteville State University Fayetteville, NC Expected in 12/2020 MBA : HealthCare Management - GPA :
Ashford University San Diego, CA, Expected in 06/2017 Bachelor of Arts : Human Resources Management - GPA :
Community College Of The Air Force Montgomery, Alabama, Expected in 04/2007 Associate of Science : Restaurant, Hotel And Fitness Management - GPA :
Certifications

Professional Managers Certification

Lean Six Sigma

American Hotel and Motel Association Institute

Experience
United States Air Force - Fitness Center Manager, MSgt, 40-50 HRS Per Week
City, STATE, 10/2016 - 11/2018
  • Oversaw $10 Million facility and equipment valued at $370 Thousand while leading 16 members.
  • Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
  • Implemented personalized training to each employee, providing guidance and information to strengthen the skills needed to accomplish tasks.
  • Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
  • Selected and supervised contractors such as event hosts and health, fitness and wellness practitioners.
  • Prepared and implemented budgets and strategic, operational, purchasing and maintenance plans for a $12 million dollar facility.
  • Created agendas and communication materials for team meetings.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Encouraged all employees to voice concerns and share opinions without fear of reprisal, promoting positive and efficient working environment for all.
United States Air Force - Flight Supervisor, MSgt, 40-50 HRS Per Week
City, STATE, 08/2015 - 10/2016
  • Oversaw management of daily operations by overseeing financials for four offices, key performance indicators and 155 plus employee performance which generated $1.5 million in annual revenues.
  • Provided clear and decisive leadership by rapidly assessing and responding to changing work conditions.
  • Worked closely with department leads to deliver project requirements, develop solutions and follow-ups to meet deadlines.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
  • Recruited, trained and managed volunteers for base and flight events.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Managed $96 thousand in funds with no discrepancies, fraud or waste.
  • Oversaw and managed $6.8 Million budget, 7 Blanket Purchase Agreements, reviewed 215 documents and $4.5 Million in purchases.
  • Liaised with Contracting Squadron to certify 115 purchase requests totaling $1.1 Million in contract purchases.
  • Approving Official for 2 facilities. Ratified 129 transactions, purchased $101 Thousand in equipment and supplies while maximizing government rebates.
  • Managed Government Travel Card Program during organization critical manning shortage. Ensured 140 accounts across 2 organizations we current, corrected 24 items and aced a no-notice inspection.
  • Oversaw 6 Government Purchase accounts, scrutinized $260 Thousand budget and procured mission essential supplies and equipment.
United States Air Force - Assistant Hotel Manager, MSgt, 40-50 HRS Per Week
City, STATE, 11/2013 - 08/2015
  • Supervised daily operations of a $21.7 million dollar, 161 room hotel with staff of 45 employees.
  • Mentored and educated all new employees, provided assistance by demonstrating best methods for servicing clients and guests.
  • Managed a team of eight front desk agents, supervising personnel in issue resolution and process improvement.
  • Defined strategies and created a plan to achieve ambitious operational objectives with two Air Reserve Wings.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provide lodging support for the President of the United States and support functions during the 7th Summit of Americas.
  • Responded to complaints and members' inquires to improve quality service provided to customers.
  • Partnered with Public Health and Fire Department to inspect contract quarters ensuring strict guidelines were enforced resulting in mediocre facilities being removed from contract.
  • Conducted safety inspections in facilities and coordinated necessary repairs with maintenance personnel.
  • Prioritized guest lodging stays based on priority listing standards.
  • Maintained a concierge database to ensure guest were provided accurate information on places to eat, visit and stay if not on government orders when on base lodging is full.
  • Briefed all incoming personnel on lodging entitlements and answered questions in regards to the local area and BAH questions.
  • Oversaw all front desk backup reports including; In-house guest, departures, arrivals, vacant rooms, no show and out of service room reports.
  • Responded to complaints and members' inquiries to improve service delivery.
  • Reviewed physical structures for unusual deterioration or mismanagement to report to facilities and operations management.
  • Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
  • Implemented property inspection procedures to maintain compliance with housing codes.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Collaborated with team members to identify and accomplish agency objectives..
United States Air Force - Quality Assurance Supervisor TSgt, 40 HRS Per Week
City, STATE, 09/2008 - 11/2013
  • Enforced adherence to quality assurance procedures by conducting 200 plus inspections to ensure contractor compliance.
  • Collaborated with management to discuss effective plans for resolving contract performance problems.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Aided with the arrangements for military honors at deceased individual's burial site.
  • Consulted with families of deceased regarding final arrangements tactfully.
  • Completed Air Force 40 hour Victim Advocate Class which provided training to response and follow-up for victims of sexual assault.
  • Created awareness of victims' rights and services by delivering presentations to agencies.
  • Advocated for victims during difficult situations by handling various tasks, including scheduling and attending appointments as requested.
  • Delivered on-call and overnight support to victims and witnesses for 24-hour call center.

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Resume Overview

School Attended
  • Fayetteville State University
  • Ashford University
  • Community College Of The Air Force
Job Titles Held:
  • Fitness Center Manager, MSgt, 40-50 HRS Per Week
  • Flight Supervisor, MSgt, 40-50 HRS Per Week
  • Assistant Hotel Manager, MSgt, 40-50 HRS Per Week
  • Quality Assurance Supervisor TSgt, 40 HRS Per Week
Degrees
  • MBA
  • Bachelor of Arts
  • Associate of Science

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