First Sergeant / E-7 Resume Example

• Managed overall operations and leasing of diverse, fast-paced apartment community of 304 multi-family homes
• Led/supervised team of eight; responsible for interviewing, training, scheduling, mentoring, developing, and accountability of employees
• Processed project change requests and performed research to handle large scale remodeling effort; liaison between tenants, contractors, and corporate office
• Maintained attractive facilities to potential tenants by organizing regular maintenance, repairs, and capital improvement projects; coordinated and negotiated with contractors/vendors for bid proposals
• Boosted occupancy to 95% by leveraging market knowledge and successful advertising and promotional strategies; set and monitored leasing goals for property
• Regularly interacted/communicated with tenants while offering strategic solutions to remedy problems/concerns; organized resident retention activities
• Oversaw property financials and created annual budget analysis and strategic plan; responsible for accounts receivable, rent collection, and bank deposits
• Prepared and managed operating procedures, lease records, written tenant correspondence, and weekly/monthly/quarterly reports
• Engaged with prospective tenants and performed tours of premises; conducted applicant screening and approvals/denials
• Processed and oversaw evictions while maintaining open communication to attorneys/corporate office as needed
• Implemented risk management strategies and practices for safety, cleanliness, and compliance with applicable housing laws
• Handled disciplinary actions, performance appraisals and terminations of staff members when necessary; resolved conflicts within team
• Participated in daily communications to corporate office, regional manager, tenants, leasing team, service team, and vendors via written and verbal means
• Successfully navigated team and tenants through management company take-over; utilized expert leadership skills to minimize stress

• Program Manager of Training Flight; Awarded “Outstanding Performance” during base-wide inspection; regarded as best out of 40 managers Air Force-wide
• Lead Program Manager charged with writing/editing first policy guidance for program; work was accepted and implemented by Air Force Reserve Command top level leadership
• Managed, instructed, trained, disciplined, motivated and mentored over 200 members transitioning into military life
• Developed and tracked monthly/yearly program metrics and reported to headquarters for records/data collection
• Composed monthly newsletter correspondence highlighting program activities and accomplishments; distributed base-wide
• Wrote complex annual performance reviews, promotion packages, and awards for subordinates
• Created and implemented training objectives and training tools for all 40 programs nation-wide
• Provided mentoring and counseling to members in regards to personal and work lives
• Implemented risk management practices; ensured training and adherence to safety expectations
• Coordinated with external agencies to establish pay, ID cards, security clearances, lodging, meals, medical care, and family assistance for members for several months while in program; served as liaison between members and external personnel/leadership
• Perform HR tasks to include recruitment/termination, screening/interviewing applicants, conduct orientation/training, budget/payroll management, research/enforce policies, counsel employees, administer disciplinary actions, oversee employee satisfaction and productivity, manage reward/appreciation programs, brief employees on benefits programs, process transfer requests/promotions, records management, handle employee concerns/grievances, conduct and review performance evaluations, implement risk management practices