First Line Supervisor Flight Operational Clinic Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Skilled First Line Supervisor bringing over 20 years of experience as a combat medic in the United States Air Force . Knowledgeable about entire production process and strategies for increasing efficiency and output. Proficient in Excel, Word, PowerPoint, DMLSS, AHLTA, MHS Genesis, Care Point and SharePoint. Skilled United States Master Sergeant and Aerospace Medical Technician with excellent problem-solving, multitasking and prioritization skills. Familiar with hygiene and safety standards, laboratory procedures and recordkeeping requirements. Offering 20+ years of related experience. Versatile Medical Support professional committed to positively impacting facility operations and patient care quality demonstrated over 20-year career history. Well-versed in healthcare regulations, terminology and best practices. Handles high-volume workloads with grace and accuracy. Aerospace Medical Technician with successful background assisting with procedures, educating patients and coordinating medical records in compliance with established procedures. Skilled at building relationships with team members and patients, communicating updates and organizing work.

  • Managing schedules
  • Policy understanding
  • Patient Management
  • First Aid/CPR
  • Organization and Time management
  • Compassion
  • MHS Genesis, AHLTA, DMLSS, ASIMS, Relias software proficiency
  • Leadership
  • Multitasking abilities
  • Written Communication
Work History
01/2021 to Current
Manager, Integrated Operational Support Faurecia Interior Systems Columbus, OH,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Prepared and recommended long-range plans for development of department personnel.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Accomplished multiple tasks within established timeframes.
02/2020 to Current
First Line Supervisor- Flight & Operational Clinic Department Of Defense- United States Air Force City, STATE,
  • Planned, organized and managed operations, including ordering materials and supplies, workflow management and timely production.
  • Implemented efficiencies and training program changes to identify and quickly resolve root cause issues bottlenecking production levels.
  • Boosted productivity by 25% through direction, preparation and implementation of training programs and initiatives.
  • Coordinated with other supervisors within facility to manage operations between departments.
  • Followed and improved operating procedures and best practices for line production.
  • Monitored day-to-day production operations and identified methods to improve quality and efficiency.
  • Evaluated employee performance in annual reviews and recommended strategies for improvement.
  • Recommended and executed quality improvements for production and product quality.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Oversaw scheduling and job backlogs to properly allocate personnel and material resources.
04/2019 to 02/2020
Executive Administrative Assistant Department Defense- United States Air Force City, STATE,
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Allocated executive tasks and managed complex calendars and administrative functions.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Organized and updated schedules for more than 5 executives.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance data.
  • Coordinated dealer visitations, company special events and other employee morale functions.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
06/2018 to 04/2019
First Line Supervisor- Labor and Delivery Unit Department Of Defense- United States Air Force City, STATE,
  • Maximized team performance by monitoring nursing care, including patient assessment processes and treatment implementations.
  • Built rapport with patients and family members to deliver exceptional care.
  • Strengthened unit care standards and policies with focus on patient safety and dignity.
  • Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Trained new staff in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Reviewed work to assess quality and compliance with The Joint Commission standards.
  • Managed team of 56 employees, overseeing hiring, training, and professional growth of employees
06/2014 to 06/2018
First Line Supervisor-Women's Health Clinic Department Of Defense- United States Air Force City, STATE,
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Prepared and administered medications to alleviate patient symptoms.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Developed, implemented, revised and evaluated policies and procedures.
  • Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
  • Implement new policies and educate staff on changes.
  • Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
  • Developed improvement plans to solve problems and improve lagging areas.
  • Responded to crisis situations with calm and professional approach to optimize support.
  • Developed and adjusted work schedules for 32 staff.
  • Maintained compliance with the Joint Commission standards in all areas of operations.
  • Assessed patients, determined needs and managed care.
  • Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
  • Identified nurses' and staff training needs and devised training programs to close gaps.
  • Provide ongoing case management to all patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Facilitate hiring of qualified contracted personnel by interviewing applicants and making recommendations for employment.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Managed daily operations of 32-person clinic supporting approximately 250 patients per week.
  • Communicated with patients, asked appropriate questions and employed active listening to determine best care.
  • Handled job duties for staff members which were unavailable or out of office.
Expected in 06/2023
Master of Science: Clinical Mental Health Counseling
Grand Canyon University - Phoenix, AZ
Expected in 03/2017
Associate of Applied Science: Allied Health Sciences
Community College of The Air Force - Montgomery, AL
Expected in 06/2013
Bachelor of Science: Psychology
University of Maryland University College - Adelphi, Maryland,

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Resume Overview

School Attended
  • Grand Canyon University
  • Community College of The Air Force
  • University of Maryland University College
Job Titles Held:
  • Manager, Integrated Operational Support
  • First Line Supervisor- Flight & Operational Clinic
  • Executive Administrative Assistant
  • First Line Supervisor- Labor and Delivery Unit
  • First Line Supervisor-Women's Health Clinic
  • Master of Science
  • Associate of Applied Science
  • Bachelor of Science