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First Coast Security Resume Example

Resume Score: 80%

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FIRST COAST SECURITY
Professional Summary

Competent Security Officer with 2-3 years of experience in security/customer service environments. Remains alert at all times and maintains excellent coverage of densely populated events. Quick and agile individual with strong critical thinking capabilities.

Accomplishments
  • Successfully completed two-week security training program.
  • Resolved product issue through consumer testing.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Skills
  • Stationary surveillance
  • Dispatch
  • Conflict resolution techniques
  • Theft Prevention Training
  • Criminal Law Knowledge
  • Crime Prevention Methods
  • Safety and Security
  • Superior customer service
  • Investigation documentation
  • Staff Management
Work History
01/2018 to 01/2019First Coast SecuritySecurity | Columbus, OH
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Monitored central alarm systems for fire, intrusion and duress alarms and responded to 2-3 emergencies weekly.
  • Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Authorized entrance papers and granted or denied entrance to building.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Conducted hourly patrols of key areas to spot and control security concerns.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons for the red area.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Monitored and authorized entrance and departure of 20 plus employees and visitors daily.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
03/2017 to 10/2017HostessCondado's Tacos | Columbus, Ohio
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using the store's phone.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Documented reservations and communicated changes to guests using the store's phone or even an ipad.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Informed servers of newly seated parties for speedy service.
  • Took information about guests' party size, led to seating, offered.
  • Answered customer questions about hours, seating and other questions involving their reservation information.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
04/2016 to 09/2016Customer Service RepresentativeMarshall's | Columbus, OH
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
08/2015 to 01/2016Customer ServiceJCPenney | Columbus, Ohio
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with up to 2 calls in queue per minute.
  • Responded to customer requests for products, services and company information.
  • Provided information to customers regarding Jcpenneys charge card and loyalty program and helped to open and activate new accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
05/2017High School DiplomaNorthland High School, Columbus, OH
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Security
  • Condado's Tacos
  • Marshall's
  • JCPenney

School Attended

  • Northland High School

Job Titles Held:

  • First Coast Security
  • Hostess
  • Customer Service Representative
  • Customer Service

Degrees

  • 05/2017 High School Diploma

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