First Coast Security Resume Example Morris Hospital

FIRST COAST SECURITY

Professional Summary

Competent Security Officer with 2-3 years of experience in security/customer service environments. Remains alert at all times and maintains excellent coverage of densely populated events. Quick and agile individual with strong critical thinking capabilities.

Accomplishments

Successfully completed two-week security training program.
Resolved product issue through consumer testing.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Skills

Stationary surveillance
Dispatch
Conflict resolution techniques
Theft Prevention Training
Criminal Law Knowledge

Crime Prevention Methods
Safety and Security
Superior customer service
Investigation documentation
Staff Management

Work History

01/2018 to 01/2019First Coast SecurityMorris Hospital | Seneca , IL

Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Monitored central alarm systems for fire, intrusion and duress alarms and responded to 2-3 emergencies weekly.
Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Authorized entrance papers and granted or denied entrance to building.
Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Conducted hourly patrols of key areas to spot and control security concerns.
Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons for the red area.
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Monitored and authorized entrance and departure of 20 plus employees and visitors daily.
Checked and verified photo identification prior to granting facility access.
Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.

03/2017 to 10/2017HostessAndritz | Canonsburg , PA

Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using the store's phone.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Monitored dining room and guest flow to maximize table usage and minimize wait times.
Documented reservations and communicated changes to guests using the store's phone or even an ipad.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Informed servers of newly seated parties for speedy service.
Took information about guests' party size, led to seating, offered.
Answered customer questions about hours, seating and other questions involving their reservation information.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

04/2016 to 09/2016Customer Service RepresentativeFidelity Investments | Dobbin , TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Provided primary customer support to internal and external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Answered customer telephone calls promptly to avoid on-hold wait times.

08/2015 to 01/2016Customer ServiceJCPenney | City , STATE

Offered advice and assistance to customers, paying attention to special needs or wants.
Educated customers on promotions to enhance sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with up to 2 calls in queue per minute.
Responded to customer requests for products, services and company information.
Provided information to customers regarding Jcpenneys charge card and loyalty program and helped to open and activate new accounts.
Answered customer telephone calls promptly to avoid on-hold wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

05/2017High School DiplomaNorthland High School, City, State

Resume Overview

School Attended

Northland High School

Job Titles Held:

First Coast Security
Hostess
Customer Service Representative
Customer Service

Degrees

05/2017 High School Diploma

First Coast Security Resume Example

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