LiveCareer-Resume

first assistant manager resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Systems and automation applications
  • Issue and conflict resolution
  • Brand management
  • Lead generation
  • Planning and coordination
  • Customer service
  • Administrative support
  • Problem resolution
  • Team management
  • Communications
  • Inventory management
  • Team building
  • Organization
  • Supervision
Education and Training
Picayune Memorial High School Picayune, MS Expected in 05/2008 High School Diploma : - GPA :
Pearl River Community College Poplarville, MS Expected in : - GPA :
Certifications
  • ServSafe
Experience
Sonic Drive-In - First Assistant Manager
Smithfield, NC, 11/2019 - Current
  • Helped with daily cash management, including resolving drawer inaccuracies and preparing daily deposits.
  • Minimized shrinkage and product loss by effectively managing inventory controls.
  • Kept store inspection ready with consistent oversight of daily team activities and workflows.
  • Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
  • Protected store from excess liability by keeping employees compliant with city, county and state sales regulations.
  • Supported store manager by implementing directives, coaching employees and resolving front-line issues.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Increased overall team efficiency and productivity.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Fidelitone - General Manager
Riverview, FL, 10/2018 - 11/2019
  • Encouraged, trained and disciplined employees to maximize performance.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Motivated and led team members to work together to achieve targets.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Sonic Drive-In - First Assistant Manager
Smithville, MO, 05/2017 - 09/2018
  • Helped with daily cash management, including resolving drawer inaccuracies and preparing daily deposits.
  • Minimized shrinkage and product loss by effectively managing inventory controls.
  • Kept store inspection ready with consistent oversight of daily team activities and workflows.
  • Protected store from excess liability by keeping employees compliant with city, county and state sales regulations.
  • Supported store manager by implementing directives, coaching employees and resolving front-line issues.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Cross-trained in every store role to maximize operational knowledge.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Ardent Health Services - Swing Shift Manager
Albuquerque, NM, 08/2010 - 05/2017
  • Trained workers to close skill gaps and improve overall productivity.
  • Supervised teams' work to maintain consistent quality and performance levels.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Oversaw hiring, training and development of kitchen employees.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.

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Resume Overview

School Attended

  • Picayune Memorial High School
  • Pearl River Community College

Job Titles Held:

  • First Assistant Manager
  • General Manager
  • First Assistant Manager
  • Swing Shift Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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