First Assistant Manager Resume Example Sonic Drive In

FIRST ASSISTANT MANAGER

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills

Systems and automation applications
Issue and conflict resolution
Brand management
Lead generation
Planning and coordination
Customer service
Administrative support

Problem resolution
Team management
Communications
Inventory management
Team building
Organization
Supervision

Experience

First Assistant Manager|Sonic Drive-In - Smithfield , NC|11/2019 - Current

Helped with daily cash management, including resolving drawer inaccuracies and preparing daily deposits.
Minimized shrinkage and product loss by effectively managing inventory controls.
Kept store inspection ready with consistent oversight of daily team activities and workflows.
Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
Protected store from excess liability by keeping employees compliant with city, county and state sales regulations.
Supported store manager by implementing directives, coaching employees and resolving front-line issues.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Increased overall team efficiency and productivity.
Ran daily reports to assess performance and make proactive adjustments.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

General Manager|Fidelitone - Riverview , FL|10/2018 - 11/2019

Encouraged, trained and disciplined employees to maximize performance.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
Motivated and led team members to work together to achieve targets.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.

First Assistant Manager|Sonic Drive-In - Smithville , MO|05/2017 - 09/2018

Helped with daily cash management, including resolving drawer inaccuracies and preparing daily deposits.
Minimized shrinkage and product loss by effectively managing inventory controls.
Kept store inspection ready with consistent oversight of daily team activities and workflows.
Protected store from excess liability by keeping employees compliant with city, county and state sales regulations.
Supported store manager by implementing directives, coaching employees and resolving front-line issues.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Cross-trained in every store role to maximize operational knowledge.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Swing Shift Manager|Ardent Health Services - Albuquerque , NM|08/2010 - 05/2017

Trained workers to close skill gaps and improve overall productivity.
Supervised teams' work to maintain consistent quality and performance levels.
Oversaw food preparation, production and presentation according to quality standards.
Oversaw hiring, training and development of kitchen employees.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.

Education and Training

Picayune Memorial High School||City, State|05/2008High School Diploma

Pearl River Community College|City, StateSome College (No Degree)

Certifications

ServSafe

Resume Overview

School Attended

Picayune Memorial High School
Pearl River Community College

Job Titles Held:

First Assistant Manager
General Manager
Swing Shift Manager

Degrees

High School Diploma
Some College (No Degree)

First Assistant Manager Resume Example

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