Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. During my time at Maurices, I have pushed myself to constantly learn more about business and operations. On a daily basis I am balancing registers, making bank deposits, making change orders, and monitoring corporate goal expectations. I do scheduling and goal planning. I'm self motivated and have excellent time management skills. Prioritizing my work load is not a problem. I have years of quality customer service experience which has allowed me to improve my verbal communication and interpersonal skills. Some of my personal strengths are analytical problem solving and mathematics. I feel that the experience I have would be an asset to your company. I have a strong desire to continue to learn and grow more.
Skills
Recruiting and interviewing
Employee performance evaluations
Business planning
Budgeting
Training
Sales growth
Operations management
Cost Control
Strategic planning
Staff Management
Employee scheduling
Financial Management
Sales Tracking
Finance and Accounting Oversight
Records Organization and Management
Mathematical Calculation and Reasoning
Assignment Delegation
Sales Promotion
Goal Setting
Team Leadership
Work History
First Assistant Manager, 03/2020 to Current Sonic Drive-In – Morristown, TN,
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Rotated merchandise and displays to feature new products and promotions.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Approved regular payroll submissions for employees.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Walked through store areas everyday to identify and proactively resolve issues negatively impacting operations.
Full Time Assistant Manager, 03/2019 to 03/2020 Torrid – Liberty Township (Liberty Center), OH,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Monitored security and handled incidents calmly.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Reduced financial discrepancies by monitoring credit card sales and deposits.
Part Time Assistant Manager, 01/2018 to 03/2019 Cinemark – Ashland, KY,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Monitored security and handled incidents calmly.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Stylist Sales Associate, 05/2017 to 01/2018 Ascena Retail Group – Beachwood, OH,
Advised client base of new products and seasonal fashions to increase store sales.
Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
Connected and engaged with customers to understand styling needs.
Acknowledged, interacted and built relationships with clients to stimulate loyalty.
Supported sales floor, cash wrap and back of house to catalyze daily operations.
Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets.
Embraced fashion and understood market trends to articulate in client interactions.
Met or exceeded individual financial and credit goals while contributing to store's bottom line.
Translated inspiration into action by solving customer styling needs.
Assisted customers with merchandise selection and provided personal shopping and styling, generating over 25% revenue growth annually.
Assisted customers with merchandise selection and provided personal shopping and styling, generating over 20% revenue growth annually.
Fostered inclusive environment to make customers feel welcomed resulting in return visits and increased sales.
Leveraged associate education tools to build product and styling knowledge.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Listened to customer needs and desires to identify and recommend optimal products.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Informed customers of current store promotions to encourage additional sales purchases.
Displayed merchandise by arranging in appealing ways to boost sales.
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
Managed efficient cash register operations.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Created inviting environment for customers by maintaining store organization and cleanliness.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Prioritized helping customers over completing other routine tasks in store.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Supported loss prevention goals by monitoring shopper behavior.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Processed accurate credit, debit, check and cash sales transactions for about 25 customers per day on average depending on business traffic.
Tracked down hard-to-find merchandise at diverse locations.
Education
High School Diploma: , Expected in 05/2017 Osage Community School - Osage, IA, GPA:
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