LiveCareer-Resume

first assistant manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. During my time at Maurices, I have pushed myself to constantly learn more about business and operations. On a daily basis I am balancing registers, making bank deposits, making change orders, and monitoring corporate goal expectations. I do scheduling and goal planning. I'm self motivated and have excellent time management skills. Prioritizing my work load is not a problem. I have years of quality customer service experience which has allowed me to improve my verbal communication and interpersonal skills. Some of my personal strengths are analytical problem solving and mathematics. I feel that the experience I have would be an asset to your company. I have a strong desire to continue to learn and grow more.

Skills
  • Recruiting and interviewing
  • Employee performance evaluations
  • Business planning
  • Budgeting
  • Training
  • Sales growth
  • Operations management
  • Cost Control
  • Strategic planning
  • Staff Management
  • Employee scheduling
  • Financial Management
  • Sales Tracking
  • Finance and Accounting Oversight
  • Records Organization and Management
  • Mathematical Calculation and Reasoning
  • Assignment Delegation
  • Sales Promotion
  • Goal Setting
  • Team Leadership
Work History
First Assistant Manager, 03/2020 - Current
Sonic Drive-In Morristown, TN,
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Approved regular payroll submissions for employees.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Walked through store areas everyday to identify and proactively resolve issues negatively impacting operations.
Full Time Assistant Manager, 03/2019 - 03/2020
Torrid Liberty Township (Liberty Center), OH,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
Part Time Assistant Manager, 01/2018 - 03/2019
Cinemark Ashland, KY,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Stylist Sales Associate, 05/2017 - 01/2018
Ascena Retail Group Beachwood, OH,
  • Advised client base of new products and seasonal fashions to increase store sales.
  • Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
  • Connected and engaged with customers to understand styling needs.
  • Acknowledged, interacted and built relationships with clients to stimulate loyalty.
  • Supported sales floor, cash wrap and back of house to catalyze daily operations.
  • Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets.
  • Embraced fashion and understood market trends to articulate in client interactions.
  • Met or exceeded individual financial and credit goals while contributing to store's bottom line.
  • Translated inspiration into action by solving customer styling needs.
  • Assisted customers with merchandise selection and provided personal shopping and styling, generating over 25% revenue growth annually.
  • Assisted customers with merchandise selection and provided personal shopping and styling, generating over 20% revenue growth annually.
  • Fostered inclusive environment to make customers feel welcomed resulting in return visits and increased sales.
  • Leveraged associate education tools to build product and styling knowledge.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Processed accurate credit, debit, check and cash sales transactions for about 25 customers per day on average depending on business traffic.
  • Tracked down hard-to-find merchandise at diverse locations.
Education
High School Diploma: , Expected in 05/2017
-
Osage Community School - Osage, IA,
GPA:
Status -

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Resume Overview

School Attended

  • Osage Community School

Job Titles Held:

  • First Assistant Manager
  • Full Time Assistant Manager
  • Part Time Assistant Manager
  • Stylist Sales Associate

Degrees

  • High School Diploma

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