first assistant manager resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Accomplished First Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

  • Communication skills
  • Multitasking
  • Strong work ethic
  • Complex problem solving
  • Organizational strengths
  • Effective time management
  • High-energy attitude
  • Calm and level-headed under duress
  • Customer satisfaction
  • Health and Safety Procedures
  • Delegation and Supervision
  • Inventory Control
  • Shift Scheduling
  • Employee Coaching and Motivation
  • Department Oversight
  • Hiring and Retention
  • Management Training
  • Pricing and Markdowns
  • Cash Handling and Reconciliation
  • Credit Card Transaction Processing
Work History
First Assistant Manager, 02/2020 to 09/2022
Sonic Drive-InLivingston, AL,
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed overstocking, restocking and inventory control procedures during register shifts.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Orchestrated positive customer experiences by overseeing every area of store operations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Approved regular payroll submissions for employees.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Team Lead/Trainer, 06/2018 to 02/2020
Manhattan Nursing And Rehabilitation Center, LlcJackson, MS,
  • Trained new employees on proper cleaning procedures and professionalism to support team efficiency and customer satisfaction
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion
  • Quality checked employee performance to determine proper process usage and results
  • Fostered positive employee relationships through effective communication, training and development coaching
  • Trained new employees on proper quality customer service
  • Provided leadership and direction for employees, supervising new employees to drive productivity and efficiency
  • Developed open and professional relationships with team members, enabling more effective issue resolution
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
  • Communicated and coordinated with multiple departments to achieve top results
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel
  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees
Certified Nursing Assistant, 10/2014 to 06/2018
Presbyterian Homes And ServicesCity, STATE,

  • Provided hands-on nursing care under direct RN supervision, adhering to nursing center policies and procedures
  • Documented patient intake and dietary requirements and assisted with feeding
  • Consulted with nurses to develop patient care plans and evaluate treatment options
  • Fostered relationships with patients, caregiver's and healthcare teams to achieve individual care plan targets
  • Provided personal nursing assistance in pre- and post-operative situations
  • Conducted routine checks on standard patient vitals, including blood pressure, respirations and heart rate
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
  • Provided effective communication skills with colleagues, managers and patients
  • Exercised appropriate interpersonal skills, such as reassuring residents and families as well as informing family members regarding care
  • Provided eminent personal traits, such as attention to detail, defusing patient anger/frustration, conflict resolution, patience and maintaining a positive attitude
  • Consistently practiced excellent customer service skills to ensure patient care and satisfaction
  • Exhibited compassionate care and communication
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care
High School Diploma: , Expected in 2016 to Cambridge-Isanti High School - Cambridge, MN

Certified nursing assistant and home health aide.



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Resume Overview

School Attended

  • Cambridge-Isanti High School

Job Titles Held:

  • First Assistant Manager
  • Team Lead/Trainer
  • Certified Nursing Assistant


  • High School Diploma

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