Experienced professional with strong leadership and relationship-building skills.
Core Qualifications
Operations management
Supervision and training
Complex problem solving
Supervision and training
Sound judgment
Energetic work attitude
Professional Experience
FIOS TECHNICIAN10/2016 to CurrentVERIZONMonroeville, PA
Identified areas of operation that need upgraded software, voicemail, and telephone equipment.
Install phone, internet and television services.
Troubleshoot existing Fios systems.
Certified on bucket truck operation.
Maintained friendly and professional customer interactions.
Input job information into company system after each job to explain scope of work done after each one is finished.
OWNER07/2015 to CurrentKO TANS LLCCresson, PA
Manage team of 4 professionals.
Received and processed cash and credit payments for in-store purchases.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
Created strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales.
OWNER01/2014 to 03/2016KO SCHOCH COMMUNICATIONS LLCPORTAGE, PA
Owner of successful DIRECTV sales and installation company.
Recommended merchandise based on customer needs.
Maintained friendly and professional customer interactions.
Described merchandise and explain operation of merchandise to customers.
Computed sales prices, total purchases and processed payments.
Owner/Operator01/2013 to 10/2016K.O. ENTERPRISES UNLIMITED INCPortage, PA
Owner operator of contracting business that installs satellite equipment for DirecTv.
Have
successfully ran crews of 10-20 installers at a time.
Installed satellite TV systems in residences and businesses.
Carefully explained all aspects of running the cable system to customers.
Examined systems to locate problems such as loose connections and broken insulation.
Maintained spare equipment and parts and managed inventory.
Supervisor/Lead Technician01/2010 to 12/2012Titan SatelliteHazelton, PA
Installed satellite TV systems in residences.
Explained company offerings to promote products and services to clients.
Supervised equipment returns, including obtaining all relevant data.
Installed and removed DirecTv systems, including pulling wire, device termination and mounting back boxes.
I was in charge of overseeing 10-15 technicians and doing site inspections for work.
Satellite Installer11/2007 to 12/2009HALSTEAD COMMUNICATIONSOlyphant, PA
Installed satellite TV systems in residences.
Documented and reported each installation in company
log book.
Supplied technical and customer service support by phone and in person.
Explained
company offerings to promote products and services to clients.
Installed and removed DirecTv systems, including pulling wire,
device termination and mounting back boxes.
Historical Restoration01/2005 to 11/2007SCHTILLER & PLEVY INCNewark, NJ
I restored federal and historical buildings and landmarks.Some of the duties I performed and was
responsible are as follows: Organized assigned tasks for completion on individual and team levels.
Operated power saws, planers, jointers, routers and pneumatic equipment.
Managed work crews on
the construction of residential, commercial and industrial buildings.
Built and disassembled scaffolds,
bracing and barricades.
Mixed mortar, plaster and grout according to standard formulas.
Installed,
repaired and rebuilt tile, brick and stone surfaces.
MANUFACTURING QUALITY ENGINEER08/2003 to 01/2005GENERAL ELECTRICRutland, VT
I was responsible for inspecting and looking for defects of propeller blades for Apache Helicopters.
ZERO DEGREE WAREHOUSE PICKER11/2001 to 08/2003US FOODSERVICEAllentown, PA
Some of my duties included, Selecting products for specific routes according to pick sheets.
Oversaw
special orders and after-hours, urgent shipping jobs.
Unloaded, picked, staged and loaded products
for shipping.
Installed protective bracing, padding and strapping to prevent shifting and damage to
items during transport.
Worked at a rapid pace to meet tight deadlines.
Operated powered lift trucks,
floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
Metallurgical Lab Technician07/1996 to 09/2001VICTAULICNazareth, PA
Recommended corrective actions to minimize rate of product defects.
Inspected, tested and
measured materials, products and installations to spec.
