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FIOS TECHNICIAN Resume Example

Resume Score: 60%

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FIOS TECHNICIAN
Executive Summary
Experienced professional with strong leadership and relationship-building skills. 
Core Qualifications
  • Operations management
  • Supervision and training
  • Complex problem solving
  • Supervision and training
  • Sound judgment
  • Energetic work attitude
Professional Experience
FIOS TECHNICIAN10/2016 to CurrentCompany NameCity, State
  • Identified areas of operation that need upgraded software, voicemail, and telephone equipment.
  • Install phone, internet and television services.
  • Troubleshoot existing Fios systems.
  • Certified on bucket truck operation.
  • Maintained friendly and professional customer interactions.
  • Input job information into company system after each job to explain scope of work done after each one is finished.
OWNER07/2015 to CurrentCompany NameCity, State
  • Manage team of 4 professionals.
  • Received and processed cash and credit payments for in-store purchases.
  • Placed special merchandise orders for customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Maintained friendly and professional customer interactions.
  • Created strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales.
OWNER01/2014 to 03/2016Company NameCity, State
  • Owner of successful DIRECTV sales and installation company.
  • Recommended merchandise based on customer needs.
  • Maintained friendly and professional customer interactions.
  • Described merchandise and explain operation of merchandise to customers.
  • Computed sales prices, total purchases and processed payments.
Owner/Operator01/2013 to 10/2016Company NameCity, State
  • Owner operator of contracting business that installs satellite equipment for DirecTv.
  • Have successfully ran crews of 10-20 installers at a time.
  • Installed satellite TV systems in residences and businesses.
  • Carefully explained all aspects of running the cable system to customers.
  • Examined systems to locate problems such as loose connections and broken insulation.
  • Maintained spare equipment and parts and managed inventory.
Supervisor/Lead Technician01/2010 to 12/2012Company NameCity, State
  • Installed satellite TV systems in residences.
  • Explained company offerings to promote products and services to clients.
  • Supervised equipment returns, including obtaining all relevant data.
  • Installed and removed DirecTv systems, including pulling wire, device termination and mounting back boxes.
  • I was in charge of overseeing 10-15 technicians and doing site inspections for work.
Satellite Installer11/2007 to 12/2009Company NameCity, State
  • Installed satellite TV systems in residences. 
  • Documented and reported each installation in company log book.
  • Supplied technical and customer service support by phone and in person.
  • Explained company offerings to promote products and services to clients.
  • Installed and removed DirecTv systems, including pulling wire, device termination and mounting back boxes.
Historical Restoration01/2005 to 11/2007Company NameCity, State
  • I restored federal and historical buildings and landmarks.Some of the duties I performed and was responsible are as follows: Organized assigned tasks for completion on individual and team levels.
  • Operated power saws, planers, jointers, routers and pneumatic equipment.
  • Managed work crews on the construction of residential, commercial and industrial buildings.
  • Built and disassembled scaffolds, bracing and barricades.
  • Mixed mortar, plaster and grout according to standard formulas.
  • Installed, repaired and rebuilt tile, brick and stone surfaces.
MANUFACTURING QUALITY ENGINEER08/2003 to 01/2005Company NameCity, State
  • I was responsible for inspecting and looking for defects of propeller blades for Apache Helicopters.
ZERO DEGREE WAREHOUSE PICKER11/2001 to 08/2003Company NameCity, State
  • Some of my duties included, Selecting products for specific routes according to pick sheets.
  • Oversaw special orders and after-hours, urgent shipping jobs.
  • Unloaded, picked, staged and loaded products for shipping.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Worked at a rapid pace to meet tight deadlines.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
Metallurgical Lab Technician07/1996 to 09/2001Company NameCity, State
  • Recommended corrective actions to minimize rate of product defects.
  • Inspected, tested and measured materials, products and installations to spec.
Education
1996Saucon Valley High SchoolCity, State
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Resume Overview

School Attended

  • Saucon Valley High School

Job Titles Held:

  • FIOS TECHNICIAN
  • OWNER
  • Owner/Operator
  • Supervisor/Lead Technician
  • Satellite Installer
  • Historical Restoration
  • MANUFACTURING QUALITY ENGINEER
  • ZERO DEGREE WAREHOUSE PICKER
  • Metallurgical Lab Technician

Degrees

  • 1996

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