fine jewelry supervisor resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Accomplished and meticulous Sales Manager with over 4+ years of experience driving business growth and creating a positive work environment. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Skills
Selling and Merchandising expertise
Business Development and Planning
Sales Processes
Product And Service Sales
Goals And Performance
Order Management
Decisive
Verbal And Written Communication
Sales Operation
Sales Team Assistance
Company Policies
Client Service
Staff Training
Database Management
Budget And Report Writing
Work History
Fine Jewelry Supervisor, 07/2021 to 04/2022 Sierra Pacific Industries – Salt Lake City, UT,
Greeted customers, helped locate merchandise and suggested suitable options.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Informed customers of upcoming promotions through My CLient services.
Host Trunk shows for popular jewelry manufacturers Effy, LeVian and Lali.
Effectively located merchandise across various stores to address customer needs.
Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Completed store opening and closing procedures as per company guidelines.
Replenished merchandise from inventory during downtime when stock became low.
Fulfilling online and in store orders for clients and customers.
Sales Manager, 03/2019 to 06/2020 Sierra Pacific Industries – Sonora, CA,
Promoted to Juniors Sales Manager.
Responsible for $ 4M in annual business.
Managing 8 direct reports for Juniors department, responsible for training, developing and counseling these individuals.
Other areas of responsibility includes cosmetics, fragrance, handbags and accessories which accounted $10M of total store volume.
Responsible for total execution of department including associate metrics, markdowns, shipment and visual presentation.
Analyzed Juniors business weekly and adjust plans and strategies in order to maximize sales.
Develop daily sales plan to manage workload and execute Store Manager priorities.
Ensuring that coverage is adequate to best serve customer's needs and workload.
Supervised sales team of 85+ people, stepping in to support employees and deliver smooth sales processes for clients.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Manager, 10/2019 to 01/2020 Revzilla – Madison, WI,
Areas of responsibility included, home, coats, bridal and store first pop-up/ trim shop which accounted for $10M in annual sales.
Direct and supervise 20+ associate.
Utilize sales reports to track and analyze home business and determine weekly objectives with Store Manager.
Maintain business awareness, and drive sales in order to achieve and exceed goals.
Performed all managerial responsibilities including maintaining good customer relations and resolving associate issues.
Macy’s CLDE Program, 03/2019 to 06/2019 Macy's – City, STATE,
Colleague Leadership Development Experience Program graduate.
Sales Manager mentor shadow, experiencing nuances of area of business and understanding various selling style, operations, systems and processes of that area.
Interviewed MTM, Ops Manager, ASM and VPSM about their career path and goals.
Improved success of program by making proactive adjustments to operations.
Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
Trained 20+ new hires in customer relations to accomplish daily sales goal.
Mens MyShop Captain, 08/2018 to 03/2019 Macy's – City, STATE,
Promoted to Mens My Shop Captain.
Serve as proactive mentor, teacher and problem solver for sales team.
Maintain constant presence on sales floor to address customer needs.
Approach browsing customers and initiate conversations to determine buying preferences.
Directly supervised 5o+ sales and support associates
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from products and services protecting company reputation and loyal My Client base.
Sales Associate, 04/2018 to 08/2018 Macy's – City, STATE,
Maintained organized, presentable merchandise to drive continuous sales.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Maintaining fitting room, sorting rods and returning items to selling floor.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise, aligning with individual needs, requirements and specification.
Educated customers on promotions to enhance sales.
Top loyalty performer.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Prepared cash deposits up to $2000 with zero discrepancies.
Seassonal Sales Associate, 11/2016 to 04/2017 Macy's – City, STATE,
Proactively sought out customers to assist on sales floor.
Recommend appropriate items and direct or lead customers to selections.
Ensuring optimal service to customers by inquiring about experience and suggesting additional merchandise options.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Prepared cash deposits up to $2000 with zero discrepancies.
Seasonal Overnight Recovery, 10/2017 to 01/2018 Macy's – City, STATE,
Recovered merchandise from fitting rooms to maintain organization and ensuring store is in pristine condition before store opening.
Sort rods and return merchandise to selling floor.
Recover returns from cash registers.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
Moved and lifted heavy loads of merchandise using rolling rods.
Education
Associate of Science: Chemical Engineering, Expected in 11/2015 to University Of Trinidad And Tobago - Couva, GPA:
Graduated with 3.1 GPA
Principal studies Health and Safety, Mathematics for Technician, Environmental Engineering, Plant Systems and Services.
Pre University Program: Science, Expected in 09/2010 to University Of Trinidad And Tobago - Couva, GPA:
Coursework in Physics, Chemistry, Spanish and Computer Literacy.
Awarded Most Outstanding Student.
Certificate: Instumentation, Expected in 04/2008 to University Of The West Indes - St Augustine, GPA:
Diploma: Electrical, Electronics Engineering Technologies, Expected in 09/2006 to Trinizuela College - San Fernando, GPA:
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