Talented professional effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Luxury and hospitality experience
Outstanding interpersonal skills
High end clients experience
Trilingual inEnglish, Portuguese and Chinese mandarin
Proactive and self driven
Fine Jewelry Specialist, 05/2018
to Current Orianne Collins Jewellery – Miami,
Helped the company to open the new boutique, setting up the displays, POS, credit card machine, alarm system, buying showcase material
Do team schedule, hours report, sales reports for payroll purposes
Educated customers about the brand to incite excitement about the company's designs and inspirations
Recommended merchandise to customers based on their needs and preferences.
Co designing pieces for special custom made jewelry as per request of clients
Client Advisor, 02/2018
to 05/2018 Louis Vuitton Miami Design District – Miami,
Develop relationship and establish a strong connection with clients through excellent service and exceeding expectations.
Consistently hit and exceeded sales, cross-sales and appointments goals between different areas of the boutique.
Maintain, organize and follow up with a clients database on a weekly base. Responsible for building own clientele.
Planned client relationship cultivating events to promote launches, to push specific products and promote sales.
to 08/2017 LovelyMe Comercio de Joias – São Paulo,
Worked as curator to create collections and inventory plan that met clients desires.
Source stones and help design specific jewelry for clients.
Manage repair and manufacturing shop with team of goldsmiths that supported my retail store.
Monitored and analyzed company results.
Trained and developed incoming sales team members in a dynamic entrepreneurial environment
Built relationships with customers and the community to establish long-term business growth and providing memorable experience for the clients.
Built relationships with suppliers to negotiated prices, discount terms, sales goals in order to increase revenue for the company.
Created marketing campaigns to support sales team.
Executive Director, 10/2006
to 10/2008 Brazilian Newline Trading Ltda – São Paulo,
Director at Trading company specialized in importing construction goods from China to Brazil
Managed business finances, including payments of suppliers, forwarding agents, brokers for products and services rendered.
Controlled and monitored receivables assets.
Researched public perception of products to guide strategy for product portfolio development
Managed schedules and prepared documents for shipment claims submissions.
Communicated with dispatchers, warehouses and customers regarding outgoing orders.
Nanodegree: Digital Marketing,
2017 Udacity - Mountain View,
CA Understanding the methodology of Digital Marketing, Social Media Advertisement, SEO, SEM and Google Analytics.
Technical Knowlodge: Diamonds and Colors Stones in jewelry,
2013 Brazilian Institute of Gems & Precious Metals - São Paulo,
Brazil Technical knowledge to analyze and identify diamonds and color stones in loose and engraved jewelry.
Certified Designer: Interior Design,
2009 Panamericana - São Paulo,
BBA: Business Administration,
2004 FGV EAESP - School of Business Administration of Sao Paulo - SP,