Fine Jewelry Sales Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Friendly and outgoing, goal-oriented fine jewelry sales representative. Adept in staying up-to-date on all the latest trends and product knowledge, with ability to upsell and sustain client satisfaction. Extremely eager for growth and change, and looking to utilize my current skills, knowledge, and expertise to further expand my career and seek new opportunities and experiences within the fashion and jewelry business industry.

  • Customer service knowledge
  • Diamond and fine gemstone knowledge
  • Diamond grading methodologies
  • Fast paced learner
  • Excellent attention to detail
  • Strong eye for visual merchandising
  • Self-motivated
  • Strong verbal communication and listening skills
  • Able to work alone and as a team player
06/2018 to 07/2020
Fine Jewelry Sales Macy's City, STATE,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of items.
  • Provided excellent service to all customers through active engagement, direct eye contact and listening skills
  • Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Upsold warranties and purchase add-ons, such as 'Worry No More' and lifetime protection plans for fine jewelry and watches.
  • Determined precisely what customers required, available budgets and target recipient for each piece through effective communication techniques.
  • Increased sales on consistent basis by developing key customer relationships.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Maintained knowledge of diamond and fine gemstone suppliers, qualities and consumer trends to best target diamond and gemstone sales strategies.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Built lasting and revenue-generating customer relationships by connecting with prospects, making transactions easy for clients and relentlessly following up after sales.
08/2015 to 06/2018
Jewelry Support Associate Macy's City, STATE,
  • First hired for jewelry support pilot program
  • Assisted jewelry team by providing "behind the scenes" support such as markdowns, inventory and restock.
  • Responded promptly to customer inquiries, needs and problems.‪
  • Performed daily activities, including housekeeping and inventory management to keep jewelry department running smoothly.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Followed store opening and closing procedures as per company guidelines.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
  • Upheld consistent visual merchandising standards.
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep all displays pristine.
  • Maintained up-to-date knowledge of all product categories.
  • Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Received incoming product deliveries and relocated to storage shelves, and display cases
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Greeted customers and retrieved requested products to drive satisfaction.
12/2010 to 06/2015
Private Nanny Gadsden Family City, STATE,
  • Regulated children's schedules to balance rest, learning and play.
  • Developed lasting, professional relationships with family by encouraging open communication and delivering positive feedback.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
  • Cleaned and tidied living room and kitchen after activities to maintain safe spaces.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth
  • Facilitated safe, caring and warm environment for children between ages of 3 months old and 5 years old to stimulate development.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Sparked creativity and imagination by teaching children new ideas each day.
Education and Training
Expected in
: Business
Butte College - Oroville, CA
Expected in
: General Studies
East Los Angeles College - Monterey Park, CA

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Resume Overview

School Attended
  • Butte College
  • East Los Angeles College
Job Titles Held:
  • Fine Jewelry Sales
  • Jewelry Support Associate
  • Private Nanny
  • Some College (No Degree)
  • Some College (No Degree)