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fine jewelry manager resume example with 17+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and Dedicated Customer Service Representative with extensive experience in whatever comes her way. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Gifted and Hardworking at taking the time needed with all types of customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Looking for a new challenged role where hard work, dedication and a personal touch will be highly valued.

Skills
  • Customer Service
  • Locating Merchandise
  • Adaptable and Flexible
  • Merchandise Recommendations
  • Inventory Management
  • Item Ticketing and Pricing
  • Strong Communication and Interpersonal Skills
  • Exceeding Customer Expectations
  • Attention to Detail
  • Energy and Physical Stamina
  • Building Customer Loyalty
  • Security Practices
  • Engaging with Diverse Customers
  • Product Knowledge
  • Building Customer Relationships and Loyalty
  • Merchandising and Display
  • Merchandise Receiving and Handling
  • Payment Processing
Experience
12/2016 to Current Fine Jewelry Manager Belk Department Store, See Contact Information | City, STATE,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • accommodates customers needs with fine jewelry or anywhere in store when needed.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Maintaining a one on one personal relationship with to all customers.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints and maintained professional customer service.
  • Organized Fine Jewelry Shows and sales : calling customers, making appointments, Product knowledge for up coming shows and sales.
02/2015 to 11/2016 Bridal Consultant & Jewelry Specialist Walker Boutique, See Contact Information. | City, STATE,
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Exchanged merchandise for customers and accepted returns.
  • Maintained good relationships with customers giving good customer service.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Bagged or packaged purchases and wrapped gifts.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Recommended merchandise to customers based on needs and preferences.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Suggested China and other items to customers from the Bridal Registry
  • Maintained knowledge of sales and promotions, return policies, security practices and customer service.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Helped Brides and Grooms with Bridal Registry.
05/2015 to 06/2016 Merchandising and Buyer Rosengart Gallery/Averitt Art Center, See C Info. | City, STATE,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Merchandized Gallery for Events, Holidays and and New Merchandise brought into gallery
  • Went to Retail Markets to buy products for Galley and sought out local artist to use in gallery.
  • all pricing and tagging of all mechindising.
  • set up of all events that had any retail sales with in The Averitt Art Center
09/2004 to 07/2014 Manager, Buyer, Merchandiser and Bridal Consultant H.W. Smith Jewelers, See Contact Information | City, STATE,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Requested pricing quotes from suppliers to determine best source of supply.
  • Went to Retail Markets to buy products and sought out new lines to use in store.
  • Maintained supplier relationships to improve lead time, cost and quality.
  • Researched competitors and sourced new vendors
  • Kept customer purchase log of Fine Jewelry, Bridal Registry, Anniversary, Birthday, graduation, and other special occasions.
  • Suggested GIfts from Bridal Registry to bride and groom family and friends.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Organized inventory for multiple locations and diversified product selections.
  • Trained employees on additional job positions
  • Assisted bride and groom in picking out perfect china, crystal, household and tabletop decor
Education and Training
Expected in 01/2000 to to Cosmetology | Cosmetology Ogeechee Technical College, Statesboro, GA GPA:
  • Student council
  • student council vice president
Expected in 06/1988 to to High School Diploma | Statesboro High School, Statesboro, GA GPA:

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Resume Overview

School Attended

  • Ogeechee Technical College
  • Statesboro High School

Job Titles Held:

  • Fine Jewelry Manager
  • Bridal Consultant & Jewelry Specialist
  • Merchandising and Buyer
  • Manager, Buyer, Merchandiser and Bridal Consultant

Degrees

  • Cosmetology
  • High School Diploma

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