Dedicated leader with 3+ years experience in managing team development and company operational needs. Proactive and organized professional, well-versed in documentation, client assistance, quality control and statistical analysis.
Computer proficiency in Microsoft Office
Report analysis and spreadsheet development
Employee training and development
Understanding of various learning styles
Excellent communication skills
High customer service standards
Time management ability and ability to prioritize
Organized and efficient
Earned “Team Lead of the Month” 5 times in two years due to success and improvement of my team.
Served as key contributing member to Leadership team. Developed and managed tools used by the entire Leadership team.
Financial Services Team LeadOct 2014 to Current Lending Solutions, Inc － Elgin, IL
Managed team of up to 12 of financial service representatives.
Served as mentor to new hires and helped to develop skill set.
Worked with clients to address quality issues and concerns and further develop team.
Loan SpecialistAug 2014 to Current Lending Solutions, Inc － Elgin, IL
Cross trained to Loan department to build consumer loan applications for members
Worked with Underwriting department to determine decisions on loan applications
Completed quality reviews and coaching for loan trained agents
Financial Service RepresentativeFeb 2013 to Oct 2014 Lending Solutions, Inc － Elgin, IL
Demonstrated mastery of customer service within specified timeframes.
Hosted site visits with existing and potential clients
Maintained high quality and cross selling statistics
Regional Catering Sales ManagerNov 2010 to Feb 2013 Panera Bread Corporation － Arlington Hts, IL
Led sales calls with team members to establish sales and customer retention goals.
Increased sales profit by 300% over the course of 2 years.
Built and maintained client relationships
Bachelor of Arts2016Eastern Illinois University － Charleston, IllinoisCoursework in Professional Development, Organizational Leadership and Communications