Customer Service professional with over 10 years experience as an effective advocate for clients.
Strong organizational skills
Meticulous attention to detail
Dependable and reliable
Analytical & Critical thinking skills
Excellent communication skills
Current PA Notary License
Financial Sales Consultant, 06/2012 to 07/2016 PNC Bank – Christiana, PA
Achieved highest level of Gallop measured customer service scores consistently throughout entire PNC employment.
Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Achieved Orange Belt Certification in PNC Conversation.
Teller, 04/2011 to 05/2012 PNC Bank – Christiana, PA
Received regional branch recognition award for outstanding customer service.
As a team member performed teller duties, product assistance and incomparable customer service.
Promoted to Financial Sales Consultant after 12 months of employment.
Sorter/Lead Associate, 10/2008 to 04/2010 Goodwill Industries, Inc – East Earl, PA
Managed Cash flow within the shift including opening and closing cash drawers, creating bank deposits and insured adequate cash on hand for business day.
Motivated subordinates through clear direction and constructive feedback.
Trained new employees on company customer service policies and service level standards.
Promoted to Lead Associate within first year of employment.
Customer Service Associate, 08/2007 to 05/2008 Flower and Craft Warehouse – Blue Ball, PA
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Maintained visually appealing and effective displays for the Bath and Beauty Department.
Received a merit raise for strong attention to detail, exemplary customer service and team-layer attitude.
Associate of Science: Secretarial Science, 08/1987-05/1989 Trinity Baptist College - Jacksonville, FL
Coursework: 10/2013-07/2014 DeVry University Online - Chicago, IL
Associate of Science: Nursing, 08/2014-12/2016 Projected Pennsylvania College of Health Sciences - Lancaster, PA Clinical experience in Medical-Surgical, Telemetry, Obstetrics, Pediatrics, Neurology, Mental Health and Neuro ICU.
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Companies Worked For:
Goodwill Industries, Inc
Flower and Craft Warehouse
Trinity Baptist College
DeVry University Online
Pennsylvania College of Health Sciences
Job Titles Held:
Financial Sales Consultant
Customer Service Associate
Associate of Science : Secretarial Science , 08/1987-05/1989 Coursework : 10/2013-07/2014 Associate of Science : Nursing , 08/2014-12/2016 Projected
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