Financial Relationship Consultant Nexus Resume Example Regions Bank

/FINANCIAL RELATIONSHIP CONSULTANT-NEXUS

Professional Summary

I'm Ciara. I am currently a Financial Relationship Consultant-Nexus Banker aiming to move laterally to a Priority Contact Center Banker position. I have been with Regions for four years and consider myself a Consumer Banking Specialist. I'm confident that I can leverage my knowledge base to be successful as a Priority Banker.

Work History

Regions Bank- Financial Relationship Consultant-Nexus
Huntsville, AL12/2019 - Current

Ended Quarter 2 of 2020 with closing over $300,000 in new consumer loans.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Promoted available products and services to customers during service, account management and order calls.
Used consultative Regions 360 approach to understand customer needs and recommend relevant solutions.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assisted customers with compromised debit cards and issued new credentials.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Identified sales opportunities and referred customers to branch partners in financial services.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Maintained teller cash recycler to perform bank transactions.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Compliedwith regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Regions Bank- Financial Relationship Specialist/Teller 2
Huntsville, AL06/2016 - 12/2019

Assisted customers with setting up or closing accounts and signing up for new services.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Identified sales opportunities and referred customers to branch partners in financial services.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Maintained teller drawer to perform bank transactions.
Processed currency exchanges and foreign currency.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
SAR Star Award 2018
SAR Star Gold Award 2019

Foodland- Customer Service Cashier
Killen, AL08/2008 - 03/2016

Mentored new team members on POS system operation, customer service strategies and sales goals.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Guaranteed positive customer experiences and resolved all customer complaints.
Processed and issued money orders for customers.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Operated a cash register to process cash, check and credit card transactions.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Prepared and submitted end-of-shift reports.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Answered questions about store policies and concerns to support positive customer experiences.

Skills

Clifton Strengths Top Five:

Intellection- Is charaterized by intellectual activity. Introspective and appreciates intellectual discussions.

Responsibility-One takes psychological ownership of what they say they will do. Committed to stable values such as honestly and loyalty.

Input-One collects and archives information. Accumulates information, ideas, words for further use.

Deliberative-Is best described by serious care taken in making decisions or choices. Anticipates obstacles.

Connectedness-Has faith in the link among all things. Every event has meaning.

Additional skills:

Consumer Banking Specialist

Exceptional Customer Service
Cash Handling Expertise
Relationship Building and Management
Financial Advising
Professional Demeanor
Risk Mitigation
Due Diligence
NMLS ID: 1930878

Education

Northwest Shoals Community CollegeMuscle Shoals, AL12/2009GED:

Northwest Shoals Community CollegeMuscle Shoals, AL05/2011Associates:
General Studies

University of North AlabamaFlorence, AL05/2014Bachelor of Science:
Psychology

Resume Overview

Companies Worked For:

Regions Bank
Foodland

School Attended

Northwest Shoals Community College
University of North Alabama

Job Titles Held:

Financial Relationship Consultant-Nexus
Financial Relationship Specialist/Teller 2
Customer Service Cashier

Degrees

GED :
Associates : General Studies
Bachelor of Science : Psychology

Financial Relationship Consultant-Nexus Resume Example

Resume Score: 80%

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