Personable business professional bringing a successful years of career in financial roles within Liberty Mutual and fast-paced corporations. Responded to shifting business needs and priorities in a systematic and effective way.
Financial Operations Representative (Claim Payment Processing), 08/2015
to Current Liberty Mutual Insurance Group – Dover,
Analyze and calculate claim recovery payments, overpayments
received from Third party companies, vendors, and customers in order to post
payments into Navigator system (LM) and CVO system (Safeco)
Support a lead in order to run Macros for daily
Process returned checks by bank and make corrections
for customers' accounts.
Research and analyze overdue reports in order to solve
balancing issues with the Treasury department.
Lead LMS project of cross functional ‘ Find
waste' for the team.
Recommend operational improvements based on tracking and analysis.
Mentoring for new hires and provide training
Financial Operations Representative (Premium Payment Processing), 06/2003
to 08/2015 Liberty Mutual Insurance Group – Dover,
Analyze and prepare data for input into financial systems including
client transactions, using a wide range of systems and applications, while
adhering to strict departmental standards (accuracy rate 99.98%)
Investigate, analyze, track, and report on cash location issues
Correction and/or adjustments to policy holder's accounts
Investigate and correct encoding errors that occur within the system
Maintain deposit reports to ensure accuracy of all checks sent to Bank
Prepare and issue policy holder's detailed statement
Lead continuous improvement 'Error reduction' projects in order to present
solutions and implement for the team