High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Proficient at devising innovative solutions to resolve business and technology challenges. Experienced in leadership, training program implementation, and organizational systems optimization. Eager to advance business goals through careful team management.
Skills
Excellent written and verbal communication skills
Performance improvements
Systems implementation
Workforce training
Project development and lifecycle
Schedule management
Client relations
Conflict management
Account development and networking
Presentations
Mentoring
Budget control
Program Analysis
Human Resources Allocation
Recruiting and Interviewing
Employee Handbook Development
Leadership Training and Development
Onboarding, Training and Development
Confidential Document Control
Operations Management
Employee Feedback and Recognition
Work flow planning
Data review
Microsoft Office Suite expert
Baseline schedules creation
Document management
Client rapport
Ellucian Banner
Microsoft Suit
Learning Management Systems
Outlook, Teams, SharePoint and Office 365
Expertise in employee and client satisfaction software (Qualtrics)
Telecommuting experience
Eager to learn and grow
Experience
Financial Learning Coordinator, 09/2017 - Current Concorde Career Institute – San Diego, CA,
Recruit, hire and onboard new employees for Financial Learning Program.
Design, develop and implement leadership development activities and programs including but not limited to team meetings, workshops, and online courses.
Identify and evaluate leadership development competencies of staff.
Build relationships with leaders and key stakeholders to create meaningful partnerships across the institution.
Demonstrate ability to influence senior leaders during facilitated experiences.
Demonstrate ability to engage in constructive conflict, and manage interpersonal dynamics.
Develop and critique program facilitation outlines, slides, and classroom handouts.
Develop, organize, conduct, and evaluate existing training programs.
Possess deep knowledge in facilitation area of expertise, including: delivery of in-person and virtual programs, workshops, and executive leadership events.
Facilitate in-person classroom presentations of both large and small groups.
Apply blended learning styles to ensure each learner is being served.
Conduct needs assessments and research to inform the design of programs to meet identified needs.
Create monthly publications addressing diverse topics.
Evaluate the effectiveness of programs on business metrics to inform enhancements and improvements.
Demonstrate effective project management and program roll-out.
Practice the following key skills: coaching, facilitation, supporting and leading change, strategic thinking, organizational/business dynamics, operational effectiveness, communication, teaming and collaboration.
Financial Aid Advisor, 09/2017 - Current Chevron – Belle Chasse, LA,
Participate in the hiring and onboarding of new employees.
Train staff on new technology systems implemented at the institution.
Design electronic onboarding trainings on LMS platforms.
Assist with COVID19 staff transition to a remote environment and back to premises.
Develop and maintain key partnerships with key stakeholders to accomplish grant objectives.
Collaborate in the creation and translation of educational videos, flyers, and resources pertaining to grant programs.
Participate in committees to re-evaluate and edit college wide forms for comprehensiveness and intuitiveness.
Provide in-depth guidance to staff and families regarding Title IV funding federal regulations.
Manage diverse projects in order to meet grant goals and objectives within appropriate timelines.
Review income tax returns, INS documents, Social Security Administration documents and other financial materials to determine accuracy of application and eligibility status.
Access secure federal and state web sites to process files.
Reconcile reports of discrepant data and authorize changes to resolve records.
Serve on student Appeals Committee to reinstate federal funding.
Evaluate and select scholarship recipients with committee for selected degree programs
Attend taskforce meetings to convey the progress of grant initiatives.
Lead Administrative Assistant, 05/2016 - 08/2017 Covance – Charleston, SC,
Supported departmental clerical activities.
Performed office management functions and coordination.
Scheduled student appointments in accordance with counselor calendars.
Scheduled/reserved boardrooms and prepared for meetings as directed.
Prepared requisitions for supplies and materials.
Operated standard office equipment as needed to perform tasks.
Retrieved, organized, and analyzed workshop data college-wide.
Organized campus-wide workshops.
Created an efficient system for travel funds requests to ensure consistent implementation of travel policies.
Produced paper and electronic training resources for incoming staff assistants.
Utilized computer programs, such as Who's Next, to connect students to advisors and protect confidential information.
Scheduled and organized interviews for selected job candidates.
Administered campus wide surveys to assess student success, student satisfaction, and to promote retention.
Project Coordinator, 12/2015 - Blue Origin – Merritt Island, FL,
Maintained and monitored project plans, project schedules, work hours, and participants.
Attended, and participated in stakeholder meetings.
Ensured project deadlines were met.
Determined project changes and developed project strategies.
Undertook project tasks as required.
Ensured projects adhered to frameworks and all documentation was maintained appropriately for each project.
Assessed project risks and issues and provided solutions where applicable.
Ensured stakeholder views were managed towards the best solution.
Produced, proofread, corrected, and translated newspaper and magazine content.
Office Manager, 12/2014 - AMP Performance Group – City, STATE,
Ensured client satisfaction and maintained positive client relations.
Completed files submitted by agents through follow-ups and document submissions.
Assisted in obtaining records and documents from third parties.
Registered team members for background checks and followed-up on state license appointments.
Obtained Life Insurance State License to meet auditing requirements as I reviewed sensitive costumer information.
Utilized online company systems to track the progress of client files.
Education and Training
Bachelor of Science: Business And Organizational Leadership, Expected in 12/2023 - Valencia College - , GPA:
Technical Certificate: Human Resources Management, Expected in 12/2023 - Valencia College - , GPA:
Associate: Arts
Associate
General Studies, Expected in 01/2016 - Valencia College - , GPA:
Certification #80210282: Agile Project Management Fundamentals, Expected in - Management And Strategy Institute - , GPA:
Certification #80475014: Six Sigma Lean Green Belt in Healthcare, Expected in - Management And Strategy Institute - , GPA:
Certification #: 77899742: Project Management Essentials Certified, Expected in - Management And Strategy Institute - , GPA:
Certification #77965953: Lean Six Sigma White Belt Certified, Expected in - Management And Strategy Institute - , GPA:
: Leadership Management, Expected in - Saylor Academy - , GPA:
Languages
English:
Native/ Bilingual:
Negotiated:
:
Spanish:
Native/ Bilingual:
Negotiated:
:
Activities
Regional Youth Ministries Leadership Team Member
2016 to 2020
Church of God of Prophecy, South Hispanic Region
Participated in the design, logistics, and execution of regional events, such as: concerts, camps, and conventions.
Provided verbal and written translation services during regional, district, and local events for hundreds of participants.
Managed payments, contracting, and communication with third party vendors, while communicating changes and requesting approvals from executive leadership.
District Youth Leader
2015 to 2017
Church of God of Prophesy, South Hispanic Region, District 4 Kissimmee, FL
Directed and executed events with local youth leaders team aimed at involving and uniting the youth in the district (7 churches, 100+ youth).
Managed events' budgets, and vendors.
Led meetings with various team members and delegated functions for successful event execution.
Local Youth Leader
2013 to 2020
Church of God of Prophecy, South Hispanic Region Kissimmee, FL
Collaborated with senior church leadership in order to keep youth ministry in alignment with church vision, relay information to youth ministry leadership committee, orchestrate teaching series, and plan local youth ministry events.
Maintained communication with parents to provide support in resolving youth personal matters.
Participated in church member budget meetings and assisted with minutes keeping.
Accomplishments
Valencia College featured colleague in recognition of my efforts to create access to higher education.
Two published departmental on-boarding courses at Valencia College.
Published Financial Literacy article by the Florida Association of Student Financial Aid Administrators.
Various published monthly newsletters by the Financial Learning Ambassador Peer Program at Valencia College.
Published article by collegewide newsletter regarding new technologies for students and staff.
Led efforts in the creation and translation of various parent/student guides at Valencia College.
Participated in the evaluation of student forms and worksheets for clarity and comprehensiveness.
Streamlined and improved program data collection and evaluation.
Led efforts in the creation of El Osceola Star Newspaper 25 year Anniversary Magazine.
Edited and translated various articles for El Osceola Star Newspaper.
Created customer satisfaction metrics survey and report for the Florida Association of Student Financial Aid Administrators Annual New Aid Administrators Conference.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
