Accomplished banking professional with five years in sales and operations. Results-oriented consistently
exceeding sales goals and extensively trained in banking leadership, fraud awareness, teller operations and
Consistently meet goals
Financial Center Operations Manager, 02/2015 to Current Bank of America – Chicago, IL
Manage the financial center operations
Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans to correct issues
Ensure that in the event of a new procedure, product or operational change, associates are informed and properly executing the change in compliance with regulations and policy
Track and manage service and operational performance metrics through monitoring of daily activities and reports; if necessary, develop, communicate and execute action plans to close gaps between goals and results
Ensure day-to-day service and sales activities comply with standards for customer and operational excellence and meet regulatory compliance requirements.
Assistant Manager, 10/2014 to 02/2015 Standard Bank & Trust – Merrillville, IN
Assisted with the daily operations of the banking center as well as provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide valuable service to customers.
Responsible for a variety of duties focused on the development of new business, as well as retaining and expanding our current relationships with customers.
Opened accounts, assisted with processing and taking loan applications
Building and maintaining relationships with customers to help identify financial products and services; generate sales leads and referrals through community outreach activities and on-site visits with local businesses.
Assisted in overseeing the operational functions of the banking center and provide support to staff.
Teller Operations Specialist, 07/2011 to 08/2014 Bank of America – Chicago, IL
Lead the organization to achieve sustainable results throughout the day to day of sales and service fulfillment including operational excellence and regulatory compliance related to those activities Lead others to perform and deliver.
Supervise and coach teammates on proper execution of banking center key plays
Assume full responsibility for the banking center in the Banking Center Manager's absence.
BBA: Business Administration, Capella University - Minneapolis, MN Business Administration
Associate of Applied Science: General Studies, 2007 Harold Washington College - Chicago, IL General Studies
High School Diploma: 2000 Thomas Kelly High School - Chicago, IL
Strong interpersonal skills Bilingual fluent in Spanish read and write
Received Global Recognition Award for exceeding in sales 2014
"One Team Award" for outstanding performance March of 2013