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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Accomplished banking professional with five years in sales and operations. Results-oriented consistently exceeding sales goals and extensively trained in banking leadership, fraud awareness, teller operations and customer service.
Skills
  • Customer service-oriented
  • Effective leader
  • Consistently meet goals
  • Conflict resolution
Work History
01/2015 to Current Financial Center Operations Manager Gelson's | Santa Fe Springs, CA,
  • Manage the financial center operations
  • Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans to correct issues
  • Ensure that in the event of a new procedure, product or operational change, associates are informed and properly executing the change in compliance with regulations and policy
  • Track and manage service and operational performance metrics through monitoring of daily activities and reports; if necessary, develop, communicate and execute action plans to close gaps between goals and results
  • Ensure day-to-day service and sales activities comply with standards for customer and operational excellence and meet regulatory compliance requirements.
09/2014 to 01/2015 Assistant Manager Standard Bank & Trust | City, STATE,
  • Assisted with the daily operations of the banking center as well as provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide valuable service to customers.
  • Responsible for a variety of duties focused on the development of new business, as well as retaining and expanding our current relationships with customers.
  • Opened accounts, assisted with processing and taking loan applications
  • Building and maintaining relationships with customers to help identify financial products and services; generate sales leads and referrals through community outreach activities and on-site visits with local businesses.
  • Assisted in overseeing the operational functions of the banking center and provide support to staff.
06/2011 to 07/2014 Teller Operations Specialist Bank Of America | City, STATE,
  • Lead the organization to achieve sustainable results throughout the day to day of sales and service fulfillment including operational excellence and regulatory compliance related to those activities Lead others to perform and deliver.
  • Supervise and coach teammates on proper execution of banking center key plays
  • Assume full responsibility for the banking center in the Banking Center Manager's absence.
Education
Expected in BBA | Business Administration Capella University, Minneapolis, MN GPA:
Business Administration
Expected in 2007 Associate of Applied Science | General Studies Harold Washington College, Chicago, IL GPA:
General Studies
Expected in 2000 High School Diploma | Thomas Kelly High School, Chicago, IL GPA:
Languages
Strong interpersonal skills Bilingual fluent in Spanish read and write
Additional Information
  • ACCOMPLISHMENTS Received Global Recognition Award for exceeding in sales 2014 "One Team Award" for outstanding performance March of 2013

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Resume Overview

School Attended

  • Capella University
  • Harold Washington College
  • Thomas Kelly High School

Job Titles Held:

  • Financial Center Operations Manager
  • Assistant Manager
  • Teller Operations Specialist

Degrees

  • BBA
  • Associate of Applied Science
  • High School Diploma

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