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Financial Center Manager II Resume Example

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FINANCIAL CENTER MANAGER II
Summary
To exercise my knowledge and expertise in the field of Management and Business Operations and utilize my leadership skills and capabilities in a designated management or team lead position.
Highlights
CLM & CRM (Salesforce, Service Now, Solomon), *SAP, Social Media *Microsoft Suite (Windows, SharePoint, Office, Word, Excel, PowerPoint) *Movie editing software such as Adobe Premiere, Photoshop, Final Draft, Pro Tools, Final Cut and iMovie
Experience
Bank of America, IncChevy Chase, MDFinancial Center Manager II06/2014 to 03/2016
  • I am a solution-driven professional with over 10 years of experience in the management of employees and company assets, vendor management and business operations.
  • I have successfully teamed with senior leaders and corporate finance to align strategic business practices with overall business goals, while meeting budget objectives and developing employees.
  • Responsible for the daily sales performance and growth of the banking center Initiates and develops agreements, conduct training on how to properly diagnose client's needs Assists and mentors staff and peers around new initiatives Reviews monthly invoices and supporting documents for the financial center Market banking center program such as Mortgage, Financial Advisement, Small business Planning and merchant services to area businesses and communities Researches, provides information and conducts analysis and provides justification where necessary based on current trends Assists in the development of the budget and work plan Design and implement marketing techniques with the banking center to provide more education to active and potential clients Prepares market analyses around financial center performance Assists with the development or revision of program regulations and compliance execution Facilitate banking center, monitors expenditures, and manages the program budget Maintains financial, beneficiary, and performance data for several systems within the financial center Experience in determining appropriate funding sources for home loans, auto loans, etc.
  • Providing advisory services such as policy and procedural interpretations to employees and peers, clarifications, and other guidance to clients concerning housing, credit, banking, and other financial agreements Assists with the negotiation of contracts or agreements.
Best Buy, IncBaltimore Annapolis Gaithersburg Rockville, MDHome Sales & Customer Solutions Manager01/2002 to 04/2014
  • Oversee stores with sales teams of more than 50 employees and overall growth and profitability that exceeds $60M Responsible for analyzing the effectiveness and efficiency of HR policies, programs, and operations based on company guidelines and make recommendations to senior management Reviewed income reports for comparison with current and future markets, and tracked staffs monthly growth and performance Drove effective risk and issue management for all contractual documents, ensuring processes are effectively in place to benefit business development Composed monthly financial reports and matrix to senior executives on cost savings, cost avoidance and budget Provide monthly financial reports to senior directors on all FTE resources Drove cost savings, cost avoidance and value laden benefits with vendors in excess of $1M monthly Conducted a variety of correspondence; Monthly, quarterly and annual reports, benefits, associated administrative costs, payroll and financial audits Executed management processes and disciplines in the areas of scheduling, quality assurance, communications, human resources, cost avoidance, loss prevention and change Identify trends and perform analysis for store and company strategic business planning Responsible for inter-department compliance, training, policies and procedures Operated as training coordinator for all processes and procedures for employees Partnered with multiple locations to supervise training for other managers and sales associates Develop strategies to improve employee and customer experience within fast paced work environment Responsible for weekly employee schedules, merits, performance reviews, salary ranges and other applicable employees compensations.
Eddie Bauer, LLCBethesda, MDSales Representative12/1998 to 07/2001
  • Responsible for customer relationship and floor management Assisted customers and worked with other employees to meet daily sales goals Creatively directed store resets and monthly campaigns Organized and maintained inventory as required Reviewed income reports for comparison with current and future markets, and tracked staffs monthly growth and performance.
Education
High School Diploma2001Montgomery Blair High School, Silver Spring, MD
BA:Film Production Criminal Justice2009Howard University, Washington DCFilm Production Criminal Justice
Certificate- Sales and Customer ServiceHoward University
Skills
administrative, Photoshop, Adobe Premiere, banking, benefits, budgets, budget, business development, business operations, strategic business planning, business Planning, business strategy, communication skills, Excellent communication, interpersonal skills, oral, contracts, corporate finance, creativity, credit, client, clients, Customer Service, database, detail-oriented, editing, senior management, fast, Final Cut, Final Draft, financial, Financial Advisement, financial audits, financial reports, human resources, HR, inventory, loss prevention, managing, marketing, Market, Excel, Microsoft Suite, Office, PowerPoint, SharePoint, Windows, Word, monitors, negotiation, organizational, payroll, performance reviews, policies, presentations, Pro Tools, problem solving skills, processes, quality assurance, relationship management, Sales, CRM (Salesforce, SAP, scheduling, seminars, Solomon, spreadsheet, strategic, time management, vendor management, annual reports
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Resume Overview

Companies Worked For:

  • Bank of America, Inc
  • Best Buy, Inc
  • Eddie Bauer, LLC

School Attended

  • Montgomery Blair High School
  • Howard University

Job Titles Held:

  • Financial Center Manager II
  • Home Sales & Customer Solutions Manager
  • Sales Representative

Degrees

  • High School Diploma 2001
    BA : Film Production Criminal Justice 2009
    Certificate- Sales and Customer Service

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