Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Dedicated and very motivated to maintain customer satisfaction and contribute to company success. Effectively executes process changes to improve operational efficiency, dedicated to employee development.
Energetic, motivated highly organized and skilled at balancing the needs of clients and team. Effectively motivates team through continual guidance, direction, development and coaching.Can-do attitude and willingness to help at all times.
Excels in team leadership
Excellent work ethic
Strong organizational skills
Large cash/check deposits expert
Customer service expert
Training and development
Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding accounts, product, promotions and appointments. Reporting the highest customer service scores by coaching team. Developed learning techniques to better assist customers and staff. Implemented several strategies that successfully increased sales and improved client relationships. Wrote and edited documents to keep staff informed on policies and procedures.Met monthly sales goals for self and branch.
Financial Center Manager, 11/2007 － 11/2016Fifth Third Bank － Holland, MISuccessfully managed team members in day to day activities. Developed, implemented and monitored programs to maximize customer satisfaction. Owned team productivity metrics. Provided detailed monthly departmental reports and updates to senior management. Developed the annual branch business plan for maximum profitability and effectiveness. Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Logistic Supervisor, 08/2003 － 11/2007Old Navy － Holland, MIDelivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Displayed the appropriate signage for products and sales promotions. Worked side by side with loss prevention.
1993Plainwell High School － Plainwell, MI, USHigh School Diploma