Performance driven with over 6 years experience in client management and operational excellence. Proven
ability to achieve and exceed all revenue and business-development goals in high-pressure environments. Seeking to expand on my skills and experience.
Excellent time management skills
Strong interpersonal skills
Excellent communication skills
Detail-oriented and organized
2015 Annual BOA Pinnacle winner (Top 5% Relationship Manager in the country)
2016 Signature Series Graduate (12 week leadership course through Bank of America)
Bank of AmericaFebruary 2016 to CurrentFinancial Center Manager Roseland and Ewing, NJ
Tasked with ensuring accurate performance reporting, analyzing monthly goals with daily performance reports, and preparing account process to ensure that bank policies and procedures are within compliance standards, resulting in 100% on the most recent audit.
Monitor employee activities and take action when necessary to insure work quality standards and planned schedules are maintained.
Managed customer experience by implementing Meet the Customer play and resolved client related issues within a timely manner. Consistently maintained over 90% for 13 weeks on Customer Engagement scores.
Bank of AmericaAugust 2013 to January 2016Relationship Manager Livingston, NJ
Strategized driving business by calling clients from a portfolio assigned to set appointments for the team.
Referred over 15 quality investment referrals to the Merrill Lynch partners, 20 combined home loans and Small businesses in a month.
Driving revenue for the branch, consistently exceeding my goal over 185% each quarter.
PNC BankJune 2010 to August 2013Customer Service Associate Mountain Lakes, NJ
Dual role of platform and teller support. Provide routine client engagement to current and potential clients.
Assess customer information and recommend appropriate product and service solutions from the client interactions.
Build client rapport with value and benefits of suggested alternatives, workplace champion
Met and exceeded
all sales goals
West Essex Community CollegeEarly Childhood EducationWest Caldwell, NJ
Experienced with Microsoft & Mac operating platforms