Experienced professional with a successful career in consumer banking, leadership, and risk management. Proactive approach has resulted in capturing numerous accounts, expanding client base, and initiating fraudulent account closures. Proficient in AML, BSA, OFAC, and regulatory compliance.
Excels in team leadership
Expert in risk management
Complex problem solving
Excellent multi-tasking skill
Excellent communication skills
Financial Center ManagerMay 2016 to Current Company Name － City, State
Mentor staff to increase sales success and customer experience.
Exceed quarterly sales and service goals.
Consistently comply with company policies and government regulations.
Review and resolve customer concerns and complaints.
Consistently receive an exceeds rating on internal audit.
Initiated and completed a financial center permanent closing.
Financial Center Operations ManagerJun 2004 to May 2016 Company Name － City, State
Proficient in AML, OFAC, BSA, and all other bank regulatory compliance.
Recognize and report suspicious behavior to mitigate risk and losses.
Prepared center and associates for internal audits.
File all currency transaction, monetary instrument, and suspicious transaction reports.
Assisted in numerous fraudulent account closures.
Trained and developed new associates.
Personal BankerAug 2002 to Jun 2004 Company Name － City, State
Met incoming customers and provided immediate assistance.
Listened to customer needs and preferences to provide accurate advice.
Gain new and deepen current client relationships.
Delivered exceptional account service to strengthen customer loyalty.
Bank TellerNov 2000 to Aug 2002 Company Name － City, State
Process client transactions accurately and efficiently while maintaining a balanced cash drawer.
Responsible for all incoming and outgoing cash shipments within the financial center.
Successful cash vault custodian.
Identify fraudulent transactions and report to the appropriate areas.
Sales AssociateMay 1996 to Apr 1998 Company Name － City, State
Assist clients with purchases.
Open and arrange jewelry cases.
Prepare bank deposits.
Lockbox AssociateJul 1990 to Jun 1992 Company Name － City, State
Process account transactions
Leadership, advanced problem solving, customer service, and error free multi tasking skills.
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Financial Center Manager
Financial Center Operations Manager
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