Financial Aid Specialist Resume Example Strayer University

FINANCIAL AID SPECIALIST

Professional Summary

.Goal-oriented proffesional dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.

Skills

Goal-oriented
Approachable
Flexible
Team player
Organized
Strong team-builder

Bilingual (English/Spanish)
Reliable
Excellent communication skills
Customer service focused
Excellent work ethics
Proactive

Work History

Financial Aid Specialist, 10/2018 to Current
Strayer University – Chantilly, VA

Packaged, awarded, and distributed federal and state financial aid resources to eligible students in accordance with all federal and state rules and regulations.
Administered Return to Title IV regulations. This included counseling students, calculating financial liabilities, monitoring attendance, and reporting liabilities to students, Business Office, and the National Student Loan Data System (NSLDS).
Contacted and collected needed Financial Aid documents in order to process student loans.
Administered the Federal Direct Student Loan Program, including certification, transmission, entrance and exit counseling, and default management.
Assisted in administering federal, state, institutional, and private financial aid programs.
Advised prospective students, continuing students, and parents regarding financial aid application procedures, eligibility requirements, college policies, and availability of federal, state, local, and institutional financial aid.
Used independent professional judgment to advise stakeholders by instructing and interpreting information and deliver the most equitable outcome for the student.

Bilingual Document Processor and Translator, 06/2016 to 10/2018
Government Contractor Intellectus- FEMA – Dumfries, Virginia

Followed company procedures as to prepare and organize applicant's documents according to FEMA's instructions.
Entered and scanned applicant's files and import into document database management software.
Translated documents, financial reports, medical records, personal letters from a foreign language to English and vice versa which involved accuracy of meaning, grammar and syntax.
Ensured that all written translations conform to the original text in terms of technicality and terminology.
Conducted audit and quality assurance on all documents and images scanned.
Extensively trained new and existing employees according to FEMA's policies and procedures.
Monitored participant workflow and behaviors throughout the training process.
Conducted one on one tutoring sessions for new employees.
Addressed all questions from training program participants.
Administered performance reviews to evaluate each participant's progress.

Financial Sales Consultant II, 12/2014 to 06/2016
PNC – Manassas, VA

Assisted customers to achieve their financial needs.
Increased new bank relationships within the local community.
Received superior customer service satisfaction scores for four consecutive quarters.
Actively recruited and over-saw training for all new branch employees. Coached and mentored employees.
Originated, reviewed, processed, closed and administered customer loan proposals.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Analyzed applicant's financial status, credit and property evaluation to determine feasibility of granting loans.
Educated customers on the variety of bank products and available credit options.
Successful in Multi-channel calls.
Exceeded quarterly sales goals by 90%.
Branch designee.
Top sales performer.

Relationship Banker II, 03/2011 to 12/2014
Capital One – Arlington, VA

Helped customers to reach their short and long term financial goals.
Performed heavy bank reconciliations and cash flow statements.
Worked closely with company executives to identify new business opportunities and routinely participated in te sales process.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Met all customer call guidelines including service levels, handle time and productivity.
Top sales performer in the DMV area.
Branch Designee.

Assitant Branch Manager, 09/2004 to 03/2011
Bank Of America – Arlington, VA

Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity, quality and adherence to deadlines.
Managed the day- to-day tactical and long-term strategic activities within the business.
Adhered to all confidentiality requirements at all times.
Complied with federal, state and company policies, procedures and regulations.
Communicated with customer, employees and other individuals to answer questions and explain information.
Reviewed an approved billing invoices and expense reports.
Coached and mentored 12 staff members by offering constructive feedback and taking interest in their long-term career growth.

Education

Business AdministrationStrayer University - Woodbridge, VA

Business AdministrationNorthern Virginia Community College - Alexandria, VA

Resume Overview

Companies Worked For:

Strayer University
Government Contractor Intellectus- FEMA
PNC
Capital One
Bank Of America

School Attended

Strayer University
Northern Virginia Community College

Job Titles Held:

Financial Aid Specialist
Bilingual Document Processor and Translator
Financial Sales Consultant II
Relationship Banker II
Assitant Branch Manager

Degrees

Business Administration
Business Administration

Financial Aid Specialist Resume Example

Resume Score: 70%

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