financial aid manager resume example with 14+ years of experience
Financial aid administrator with over six years experience in the financial aid industry, and over three years experience in administrative assisting.
Business-savvy with a wealth of knowledge in administering federal, state, institutional and private student financial assistance programs and funds in accordance with applicable rules and Federal regulations. Expertise in implementing excellent customer service, and a strong ability to multi-task.
- Knowledge of Financial Aid rules and regulations.
- Experience in higher education administration.
- Six years experience in higher education, and one year supervisory/managerial experience.
- Excellent verbal and written communication skills, strong analytical skills, and strong time management skills.
- Excellent attention to detail and accuracy.
- Ability to be flexible and adapt to managing multiple projects.
- Business
- 3 years Spanish elective
- Client Interface: Met 85% clearance goal for accounts receivable within a 30-day period.
- Data Organization: Classified, recorded and summarized numerical and financial data to compile and keep financial records.
- Data Verification: Checked figures and documents for correct entry and mathematical accuracy.
- Staff Training: Trained new staff on financial aid policies and procedures for Title IV Regulations.
New York, NY, 08/2015 - Current
Responsible for managing the day to day financial aid operations in a team environment. Supervising a team of financial aid counselors in the financial aid application process, customer service, verification and database match resolutions, awarding and award reconciliation, enrollment changes and R2T4, disbursement processing, and COD reporting and reconciliation. Assisting the Director and Associate Director to ensure that regulatory compliance of Title IV is maintained. Responsible for communicating with students, faculty, and staff regarding financial aid matters. Assisting the Director and Associate Director in the development of policies and procedures. Responsible for making sure staff is trained and up-to-date on the latest regulations. Responsible for maintaining superior customer service levels. Maintaining a working knowledge of federal, state and institutional aid programs, regulations and guidelines. Active contributor to office discussions; recommend changes to improve the student experience. Performing other financial aid assignments and special projects as assigned.
Chelsea, MA, 01/2015 - 07/2015
Administered federal, state and institutional aid programs in compliance with federal and state laws, regulations, and industry standards. Implemented department policies and procedures. Supervised financial aid staff. Responsible for training, SAP, and policy and procedure compliance.
Ann Arbor, MI, 06/2014 - 2015
Assist the Director, as needed, with the administration of federal programs. Assured compliance with federal verification guidelines set forth by the Department of Education. Applied rules and regulations to individual situations, application procedures, aid availability, need analysis, budgets and packaging.
Lafayette, LA, 07/2012 - 05/2014
Responsible for all aspects of the student financial aid process. Performed verification and resolved conflicts with federal data base matches by reviewing supplementary documents to determine eligibility for funds administered by the Financial Aid Office. Reviewed student information on the National Student Loan Data System to resolve student eligibility issues. Assisted in awarding federal financial aid programs. Adjusted financial aid awards to include performing the Return of Title IV Funds calculation.
Auburn, WA, 09/2009 - 06/2012
Packaged students for financial aid (Set up a budget, tuition, books, fees, etc.). Assisted students and parents in completing all necessary documents. Collected sensitive documents (federal taxes, diplomas, transcripts, DD214s & other military documents, court/legal documents, etc.). Consulted w/ students about financial aid awards, discussed any outstanding balances, and set up payment installments if necessary. Maintained reports (past due loans, packaging statuses, etc.).
Kaunakakai, HI, 2007 - 10/2007
- Performed data entry, filing, administrative assisting,
- Completed customer transactions,
- Opened and closed accounts,
- Counted/strapped cash
City, STATE, 02/2006 - 2007
- Handled photo printing and processing Performed daily maintenance on all macClaire (i.e.start-up and shutdown, cleaning, adding necessary fluids, cleaning filters, calibration, etc.)
- Created displays to promote new products
- Answered phones
- Filed documents and orders
- Trained new employees
- Handled customer concerns and issues
- Ordered supplies
City, STATE, 08/2004 - 02/2006
- Answered phones
- Handled customer orders (online & copy/print center)
- Stocked floor with merchandise direct from freight
- Provided customer service
- Processed transactions
- Excellent attention to detail and accuracy
- Excellent organizational and prioritization skills
- NSLDS, COD, FAA, ELMNet, PowerFAIDS, Banner, Microsoft Excel, PowerPoint, Word, and Access
- Excellent verbal and written communications skills
- Ability to successfully resolve student issues from request to resolution ensuring a positive student experience
- Ability to handle multiple tasks and priorities in a fast-paced environment
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Resume Overview
School Attended
- Walden University
- Wilde Lake High School
Job Titles Held:
- Financial Aid Manager
- Interim Director of Financial Aid
- Associate Director of Financial Aid
- Financial Aid Counselor
- Financial Aid Administrator
- Bank Teller
- Photo Lab Supervisor
- Merchandiser
Degrees
- Bachelor of Science
- Diploma
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy