To obtain a full time position in Management Information Systems with emphasis on business analysis where I can demonstrate excellent leadership, business and team work skills to produce effective results.
Qualifications
Technical help desk experience
Strong analytical skills
Strong collaborative skills
Document management
Excellent problem solving skills
Strong Communication Skills
Customer needs assessment
Requirements Analysis
Requirements Gathering
C++
Java
CICS
Windows Networks
W-LAN
Technical Support
Switches, Bridges
Software Development Life Cycle
Systems Applications
Systems Development
Systems Implementation
Systems Integration
PC DOS
Personal Computers
Problem Analysis and Resolution
Process Improvements
Product Life Cycle Management
Product Management
Product Research
Project Quality Control
QA
Quality and Productivity Improvement
Technical Skills
Accomplishments
IT Training
Successfully trained 25 employees to use new operating system.
Network Security
Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.
Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.
Network Support
Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.
Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.
Work Experience
06/2004 to Current
Finance Manager/ Operations ManagerNDK Inc – City, STATE,
Oversees all aspects of the organization's quality or business improvement efforts, such as developing and administrating the program, training and coaching employees, and facilitating change throughout the organization.
Responsible for establishing strategic plans, policies, and procedures at all levels so quality improvement efforts will meet or exceed internal and external customers' needs and expectations.
Implemented a new sales-tracking POS system to replace a manual form writing process to increase efficiency. Provided employee training for POS system.
Recruited, hired, trained, developed, and directed retail sales teams for two retail Wireless Nation dealer stores.
Oversaw client relations, new account development, and customer service.
Supervised administrative functions, inventory, cash flow, merchandising, and operations. Generated monthly and annual sales reports.
Conducted ongoing staff development and personal growth planning for employees.
Doubled annual sales by developing innovative and effective marketing programs. Created a team spirit within the stores that resulted in increased sales, long-term employees, and customer satisfaction.
Achieved 150% of quota and grew number of customers by 200% within the first year as Sales Manager.
Led sales calls with team members to establish sales and customer retention goals. Determined merchandise price schedules and discount rates. Monitored customer preferences to determine focus of sales efforts.
Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.
Negotiated and closed contracts with Fortune 500 companies, including Sprint Wireless, T-mobile and AT&T.
08/1999 to 06/2004
Computer Information Systems Specialist IIComptroller Of Maryland – City, STATE,
Administered the installation, configuration and continued maintenance of network equipment including servers, storage devices, routers, hubs, switches, and printers.
Troubleshoots and resolves network connectivity and network related hardware/software problems. Processed an average of 20-30 inbound and outbound technical support calls.
Reviews new hardware and software specifications and recommends products for procurement.
Install, configure, and optimize network communication hardware and client software. Referred difficult issues to upper management while maintaining positive rapport with customer.
Create users, assigns privileges, and provides ongoing user support. Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Respond to connectivity related help desk requests. Maintained composure and patience in face of difficult customer situations.
Runs backup and recovery operations.
Provides support and assistance to staff. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions.
Completes archiving of network data and completes appropriate documentation.
Collaborates with teachers and coordinators to assess and evaluate educational software to project future needs. Built and maintained successful relationships with service providers, dealers and consumers.
Education and Training
Expected in 2016
Master of Science: Information Systems Bowie State University - Bowie, MD GPA:
4.0 GPA
Expected in 2001
Bachelor of Science: Information Systems University of Maryland, University College - Adelphi, MD GPA:
Coursework in Software Engineering and Hardware Systems
Coursework in Distributed Computing, Networks and Databases
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