Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated leadership by making improvements to work processes and helping to train others.
Met with applicants to obtain information for loan applications and answer questions about processes.
Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
Answered customer emails and telephone requests for information.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
Responded to inquiries from potential customers via email and telephone.
Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
Filled out paperwork to register vehicles and complete sales.
Oversaw customer test drives and demonstrated standard and optional features.
Partnered with employees to develop relationships with customers and enhance sales processes.
Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Organized store by returning all merchandise to its proper place and restocked displays.
Created necessary documentation for used car sales.
Restructured deals to enable customers to obtain favorable financing.
Reviewed and negotiated terms to allow customers to achieve favorable financing.
01/2018 to 05/2020
Finance ManagerWalt Disney Co. – Austin, TX,
Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Met with applicants to obtain information for loan applications and answer questions about processes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Prioritized and organized tasks to efficiently accomplish service goals.
08/2011 to 09/2017
Auto Finance ManagerSentinel Technologies Inc – Chicago, IL,
Met with applicants to obtain information for loan applications and answer questions about processes.
Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
Manage customer complaint escalations and fostered resolution.
Reviewed and controlled used vehicle inventory to maintain accurate supply.
Created necessary documentation for used car sales.
Negotiated vehicle pricing with customers and communicated contract terms.
Collaborated with general manager to establish monthly goals, analyzing results and reporting sales and trends with 100% accuracy.
Partnered with employees to develop relationships with customers and enhance sales processes.
Reviewed and negotiated terms to allow customers to achieve favorable financing.
Restructured deals to enable customers to obtain favorable financing.
Answered customer emails and telephone requests for information.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
07/2002 to 11/2005
Customer Service RepresentativeDollar Financial Group Inc. – City, STATE,
Greeted customers and responded to informational requests.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Maintained work area in clean and neat manner.
Counted and balanced cashier drawers.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Processed customer payments quickly and returned exact change and receipts.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Managed cashier shifts and breaks.
Answered inbound customer calls and responded to inquiries.
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