Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and the ability to communicate with individuals at all levels.
Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives.
Created new processes and systems for increasing customer service satisfaction.
Developed highly empathetic client relationships and earned reputation for exceeding customer expectations.
Cross-trained and provided back-up for other customer service representatives when needed.
Resolved customer/vendor issues timely and accurately
Worked under strict deadlines and responded to customer/vendor requests with in 24 hour SLA.
Interacted with vendor to follow-up on payment statuses and expedited resolution of payment issues.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Processed credit card payments for customers.
Created training materials to be used by new hires and as cross training aids for other members of the Finance team.
Coursework in Business Management and Finance
Accounting, Accounting software, accounts payable, Administrative, AIA, billing, billings, budget, clarify, conferences, client, clients, data base, Senior Management, filing, financial statements, forms, legal, letters, marketing, meetings, Microsoft Office, Office, Microsoft Project, payroll, presentations, progress, Sage, Structured, tax, taxes, Timberline, travel arrangements, websites
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