Highly skilled Senior Manager and outstanding performer in Finance and Accounting Operations. Proven success in leadership, operational excellence and organizational development with keen understanding of elements within the business. Recognized for inspiring management team members to excel and encouraging creative work environments. Accomplished financial leader with extensive management experience. Specialties: Streamline financial processes (improvements and automation), enhance productivity levels, order-to-cash (AR, Billing, and Collections), system migrations/implementations, management reporting. Financial Planning Management-Budget-Forecast-Financial Analysis Treasury/Cash Management - USD and Foreign currencies, including VAT Billing and Collections Process Management - SOP's Implementations-SOX Controls. Senior Manager with over 18 years experience in Accounting, Finance and Operations Management - Domestic and International.
Expert in Excel, Pivot Tables, V Lookups. Problem Solver, strong relationship developer. HR Processes Management Enthusiastic self-starter with high energy who will foster efficiency through leading by example. Goal-driven, detail orientated achiever with the ability to manage and prioritize workload with no supervision needed.
Skills
ERP Implementations and User of Great Plains and SAP
Hospitality - Inventory - Telecommunications - Supply Chain Distribution
Billing and Finance Senior Manager
Hands On Manager
Monthly Sales Tax and EOM Financial Statements preparation
Account reconciliations
Accounting Inventory Operations
Accounts payable, Accounts receivable
Power Point Dashboards - Presentations
Approve all Vendor invoices
Team Leader and Mentor
Budgets
OTC
E-Commerce
EDI Billing process
Employee Relations - HR Manager
Bilingual English
SOX reporting/documentation
Professional Bilingual - English/Spanish
Telecommunications Billing
Workflow Processes - SOP's
Financial reporting
Journal Entries
Education
Universidad Interamericana, Expected in – –Bachelors Business Administration:Finance - GPA:
Work History
Cushman & Wakefield Inc - Finance and Billing Manager San Diego, CA, 03/2000 - 09/2008
Finance and Billing Manager for US and Chile. Monitored and managed company aging balances by maintaining <5% on past due balances over 60 days Prepared and maintained monthly and annual cash flow budgets, forecasts, chart of accounts, financial reporting.
Experienced in Audit Processes - Internal and External.
Developed and trained Internal Billing and Collections Department in US and Latin America.
Manage change process of Financial System from SAP to Great Plains and translated financial system procedures from English to Spanish.
Experienced in Hiring and Termination HR Processes.
Negotiated and approved Billing and Collections Contracts.
Prepared and processed Finance EOM reports for Marketing Products and Operations Developed solutions for charge back prevention Managed Billing and Collections outsourced companies.
Developed and Managed International Call Center.
Managed and monitored Merchant Accounts
Trained and mentored staff on procedures, compliance requirements and collections techniques.
Worked with customers to develop payment plans and bring accounts current.
Conducted performance reviews and implemented improvement plans.
Trained and mentored new team members and managers on accounts receivable systems and policies to build cohesive groups and promote operational performance.
Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
Manage Accounting & Finance processes for 350 plus portfolio worldwide (US, Latin America, Caribbean, Europe, and APMEA Regions), in addition to overseeing company overall portfolio
Maintain bank and Hotels account reconciliations, cash flow, budgets, forecast, and chart of accounts
Monitor Company aging balances by maintaining <6% on past due balances over 60 days worldwide Prepare and process EOM reports Calculate, adjust and process commission reports and disbursements
Monitor and manage debt levels, invoicing, and collections
Conduct monthly worldwide Executives and Partnership financial meetings
Prepare and manage monthly, annual budget and forecasts
Manage and resolve Hotel disputes - debt, contract, and invoicing adjustments
Negotiate and approve contract changes and process corresponding adjustments
Process and approve (based on hotel contract) requested percentage and minimum fees adjustments to reservation GNR's based on cancellations and no-shows, TS, CE, RS, and Marketing Inclusions
Complied with International Governments tax reporting and payment requirements
Conduct International and Domestic On-Site training to hotels on billing and finance procedures
Supervise and train Finance staff during operational and financial audits by providing schedules, supporting documentation, and reconciliations
Train Finance staff - domestic and international on Great Plains, accounting policies and procedures, cash posting, cash allocation, contract interpretation Negotiate, approve, and maintain payment arrangement records by ensuring timely payments
Department Spanish speaker/translator
International and Domestic travel Liaison between Hotels Management/Owners and Preferred Hotels and Resorts Executives'
Bravo Award recipient 2013 and 2014 - Award given by Executives and peers for going above and beyond scope of work, providing outstanding internal and external service, and maintaining excellent Partnerships
Assessed employee performance and developed improvement plans
Assessed budget plans and present costs to forecast trends and recommend changes
Recruited, interviewed, hired and trained finance operations employees and implemented mentoring program to promote positive feedback and engagement
Engaged employees in business processes with positive motivational techniques
Manage Accounting and Operation processes for Domestic and International Inventory, and Supply Chain Distribution for 5 companies based in U.S. and Hong Kong
Supervise and manage accounting, operations, customer service, and warehouse teams
Maintain bank accounts reconciliations, cash flow, forecast, and chart of accounts on a daily and weekly financial reporting
Review current operational processes and make necessary changes for a functional business workflow
Calculate Adjust and process Commission and Royalty reports
Inventory Control - Analyze client inventory reports and process adjustments at a GL level
Supervise and process EOM financial reportings
Manage and process E-Commerce sales and reporting
Process weekly executive reports on for Cash Flow, Inventory, AR, Sales Forecasts/Projections
HR Manager- New Employees and dismissal processes. Company- Employee Relations Manager
Initiate International and Domestic Wires
Supervise AP and AR Inventory daily processes
Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping
Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times
Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
Streamlined daily reporting information entry for efficient record keeping purposes
Verified and submitted timekeeping information for accurate and efficient payroll processing
Assessed data and information to verify entry, calculation and billing code accuracy
Oversee shared services center transactions including; OTC transactions, accounts receivables, cash disbursement, accounts payable, and billing
Team leader of 23 members within the different areas of Accounting Operations
Recommend and implement process improvement initiatives and to create and report on key metrics of the function Lead our Accounts Payable team of six ensuring we pay on-time, every time, capitalizing on early payment discounts, while ensuring the accuracy of coding invoices to the GL in the correct period, appropriate segregation of duties, and ensuring validity of transactions Lead our Accounts Receivable team of nine ensuring we efficiently determine new customer credit lines, process customer payments, resolve customer issues and effectively communicate with sales and customer service on troubled accounts Lead the Billing team of eight efficiently processing vendor invoices and immediately re billing customers for drop- shipped items, ensuring the proper controls are maintained prior to payment of invoices Create and maintain close relationships with Sales, Purchasing and Customer Service functions ensuring we provide exceptional service to both internal and external customers Implement, monitor and report key metrics including, but not limited to, headcount, personnel productivity, transaction processing levels, percent of transactions via EDI, percent of disbursements via payment type (check, ACH, wire, credit card), aging of payables, days payable outstanding, aging of receivables, days sales outstanding, changes in customer credit status, etc
Ensure close process and SOX controls in area are in compliance with generally accepted accounting principles (GAAP) and promptly resolve potential control issues Assist in the creation or maintenance of Standard Operating Procedures (SOP's) ensuring sustainable and repeatable business processes and execute process improvement recommendations Provide support as needed for technical accounting memorandums Engage with external and internal auditors to provide accounting, audit and SOX documentation support
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact
Conducted training and change management processes to improve operations
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
Adhered to established policies, procedures and compliance for satisfactory audit rating
Updated quality control standards, methods and procedures to meet compliance requirements
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