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Finance and Billing Manager Resume Example

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FINANCE AND BILLING MANAGER
Professional Summary

Highly skilled Senior Manager and outstanding performer in Finance and Accounting Operations. Proven success in leadership, operational excellence and organizational development with keen understanding of elements within the business. Recognized for inspiring management team members to excel and encouraging creative work environments. Accomplished financial leader with extensive management experience. Specialties: Streamline financial processes (improvements and automation), enhance productivity levels, order-to-cash (AR, Billing, and Collections), system migrations/implementations, management reporting. Financial Planning Management-Budget-Forecast-Financial Analysis Treasury/Cash Management - USD and Foreign currencies, including VAT Billing and Collections Process Management - SOP's Implementations-SOX Controls. Senior Manager with over 18 years experience in Accounting, Finance and Operations Management - Domestic and International.

Expert in Excel, Pivot Tables, V Lookups. Problem Solver, strong relationship developer. HR Processes Management Enthusiastic self-starter with high energy who will foster efficiency through leading by example. Goal-driven, detail orientated achiever with the ability to manage and prioritize workload with no supervision needed.

Work History
Company Name - Finance and Billing ManagerCity, State03/2000 - 09/2008
  • Finance and Billing Manager for US and Chile. Monitored and managed company aging balances by maintaining <5% on="" past="" due="" balances="" over="" 60="" days="" prepared="" and="" maintained="" monthly="" and="" annual="" cash="" flow="" budgets,="" forecasts,="" chart="" of="" accounts,="" financial="">
  • Experienced in Audit Processes - Internal and External.
  • Developed and trained Internal Billing and Collections Department in US and Latin America.
  • Manage change process of Financial System from SAP to Great Plains and translated financial system procedures from English to Spanish.
  • Experienced in Hiring and Termination HR Processes.
  • Negotiated and approved Billing and Collections Contracts.
  • Prepared and processed Finance EOM reports for Marketing Products and Operations Developed solutions for charge back prevention Managed Billing and Collections outsourced companies.
  • Developed and Managed International Call Center.
  • Managed and monitored Merchant Accounts
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Worked with customers to develop payment plans and bring accounts current.
  • Conducted performance reviews and implemented improvement plans.
  • Trained and mentored new team members and managers on accounts receivable systems and policies to build cohesive groups and promote operational performance.
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
Company Name - Senior Finance ManagerCity, State10/2008 - 08/2015
  • Manage Accounting & Finance processes for 350 plus portfolio worldwide (US, Latin America, Caribbean, Europe, and APMEA Regions), in addition to overseeing company overall portfolio
  • Maintain bank and Hotels account reconciliations, cash flow, budgets, forecast, and chart of accounts
  • Monitor Company aging balances by maintaining <6% on="" past="" due="" balances="" over="" 60="" days="" worldwide="" prepare="" and="" process="" eom="" reports="" calculate,="" adjust="" and="" process="" commission="" reports="" and="">
  • Monitor and manage debt levels, invoicing, and collections
  • Conduct monthly worldwide Executives and Partnership financial meetings
  • Prepare and manage monthly, annual budget and forecasts
  • Manage and resolve Hotel disputes - debt, contract, and invoicing adjustments
  • Negotiate and approve contract changes and process corresponding adjustments
  • Process and approve (based on hotel contract) requested percentage and minimum fees adjustments to reservation GNR's based on cancellations and no-shows, TS, CE, RS, and Marketing Inclusions
  • Complied with International Governments tax reporting and payment requirements
  • Conduct International and Domestic On-Site training to hotels on billing and finance procedures
  • Supervise and train Finance staff during operational and financial audits by providing schedules, supporting documentation, and reconciliations
  • Train Finance staff - domestic and international on Great Plains, accounting policies and procedures, cash posting, cash allocation, contract interpretation Negotiate, approve, and maintain payment arrangement records by ensuring timely payments
  • Department Spanish speaker/translator
  • International and Domestic travel Liaison between Hotels Management/Owners and Preferred Hotels and Resorts Executives'
  • Bravo Award recipient 2013 and 2014 - Award given by Executives and peers for going above and beyond scope of work, providing outstanding internal and external service, and maintaining excellent Partnerships
  • Assessed employee performance and developed improvement plans
  • Assessed budget plans and present costs to forecast trends and recommend changes
  • Recruited, interviewed, hired and trained finance operations employees and implemented mentoring program to promote positive feedback and engagement
  • Engaged employees in business processes with positive motivational techniques
Company Name - Accounting Senior Manager City, State02/2016 - 03/2019
  • Manage Accounting and Operation processes for Domestic and International Inventory, and Supply Chain Distribution for 5 companies based in U.S. and Hong Kong
  • Supervise and manage accounting, operations, customer service, and warehouse teams
  • Maintain bank accounts reconciliations, cash flow, forecast, and chart of accounts on a daily and weekly financial reporting
  • Review current operational processes and make necessary changes for a functional business workflow
  • Calculate Adjust and process Commission and Royalty reports
  • Inventory Control - Analyze client inventory reports and process adjustments at a GL level
  • Supervise and process EOM financial reportings
  • Manage and process E-Commerce sales and reporting
  • Process weekly executive reports on for Cash Flow, Inventory, AR, Sales Forecasts/Projections
  • HR Manager- New Employees and dismissal processes. Company- Employee Relations Manager
  • Initiate International and Domestic Wires
  • Supervise AP and AR Inventory daily processes
  • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping
  • Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
  • Streamlined daily reporting information entry for efficient record keeping purposes
  • Verified and submitted timekeeping information for accurate and efficient payroll processing
  • Assessed data and information to verify entry, calculation and billing code accuracy
Company Name - Senior Manager Accounting OperationsCity, State03/2019 - 11/2019
  • Oversee shared services center transactions including; OTC transactions, accounts receivables, cash disbursement, accounts payable, and billing
  • Team leader of 23 members within the different areas of Accounting Operations
  • Recommend and implement process improvement initiatives and to create and report on key metrics of the function Lead our Accounts Payable team of six ensuring we pay on-time, every time, capitalizing on early payment discounts, while ensuring the accuracy of coding invoices to the GL in the correct period, appropriate segregation of duties, and ensuring validity of transactions Lead our Accounts Receivable team of nine ensuring we efficiently determine new customer credit lines, process customer payments, resolve customer issues and effectively communicate with sales and customer service on troubled accounts Lead the Billing team of eight efficiently processing vendor invoices and immediately re billing customers for drop- shipped items, ensuring the proper controls are maintained prior to payment of invoices Create and maintain close relationships with Sales, Purchasing and Customer Service functions ensuring we provide exceptional service to both internal and external customers Implement, monitor and report key metrics including, but not limited to, headcount, personnel productivity, transaction processing levels, percent of transactions via EDI, percent of disbursements via payment type (check, ACH, wire, credit card), aging of payables, days payable outstanding, aging of receivables, days sales outstanding, changes in customer credit status, etc
  • Ensure close process and SOX controls in area are in compliance with generally accepted accounting principles (GAAP) and promptly resolve potential control issues Assist in the creation or maintenance of Standard Operating Procedures (SOP's) ensuring sustainable and repeatable business processes and execute process improvement recommendations Provide support as needed for technical accounting memorandums Engage with external and internal auditors to provide accounting, audit and SOX documentation support
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact
  • Conducted training and change management processes to improve operations
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Updated quality control standards, methods and procedures to meet compliance requirements
Skills
  • ERP Implementations and User of Great Plains and SAP
  • Hospitality - Inventory - Telecommunications - Supply Chain Distribution
  • Billing and Finance Senior Manager
  • Hands On Manager
  • Monthly Sales Tax and EOM Financial Statements preparation
  • Account reconciliations
  • Accounting Inventory Operations
  • Accounts payable, Accounts receivable
  • Power Point Dashboards - Presentations
  • Approve all Vendor invoices
  • Team Leader and Mentor
  • Budgets
  • OTC
  • E-Commerce
  • EDI Billing process
  • Employee Relations - HR Manager
  • Bilingual English
  • SOX reporting/documentation
  • Professional Bilingual - English/Spanish
  • Telecommunications Billing
  • Workflow Processes - SOP's
  • Financial reporting
  • Journal Entries
Education
Universidad InteramericanaBachelors Business Administration: Finance
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Resume Overview

School Attended

  • Universidad Interamericana

Job Titles Held:

  • Finance and Billing Manager
  • Senior Finance Manager
  • Accounting Senior Manager
  • Senior Manager Accounting Operations

Degrees

  • Bachelors Business Administration : Finance

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