Results-focused Retail professional with strength in Training, Recruitment and Policy. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Corporate Policies and Effective Training knowledge to promote positive employee engagement. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Training Program Design
Team Exercises
Creative Solution Development
Assignment Delegation
Simulation Leadership
Employee Interviewing
Training Method Development
Instructor Selection
Focus Group Coordination
Leadership Development
Decision Making
New Hire Onboarding
Performance Appraisal
In-Person and Telephone Interviewing
Employment Data Tracking
Policy and Procedure Writing
Employee Orientation
Employee Hiring
Candidate Searching
Recruitment Management
Experience
07/2020 to Current
Field Training SpecialistEcolab Inc. – Manhattan, KS,
Developed skill-specific training programs to promote employee development.
Explained goals and expectations required of trainees.
Developed complete training programs and led training using expert learning techniques.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
Documented training activities and changes to analyze program effectiveness.
Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Scheduled training sessions based on availability of classrooms, equipment and instructors.
12/2018 to 01/2020
Market ManagerNubrakes – Raleigh, NC,
Analyzed regional market trends to discover new opportunities for growth.
Oversaw store merchandising, brand exposure and product availability.
Evaluated budget plans and current costs to project trends and recommend updates.
Audited location sales performance and data trends to improve under- performing areas.
Recruited 6 managers and supervisors to fill internal job vacancies.
04/2011 to 07/2018
Training ManagerAmplitude – Berlin, NH,
Partnered with Market Manger to interview, hire, train and develop Store Managers and team members to build and sustain high in-store performance.
Oversaw, trained, and encouraged 13 Store Manager's, promoting culture of efficiency and performance.
Performed variety of management functions including, driving sales, achieving store productivity and financial targets, planning, and executing promotional and local store marketing activities.
Provided informal coaching and support during any given day and assisted and supported store associates in all aspects of sales and customer service.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
12/2008 to 12/2010
Regional Dog Training ManagerPetco Animal Supplies – City, STATE,
Employed positive reinforcement with animals, including using
"clicker-training" method, voice rewards and food rewards.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Accustomed animals to training team members and established processes with strategic contact and firm but soothing tones.
Maintained clean, neat, and hazard-free animal areas to protect individual health and well-being.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Spearhead behavioral training program, working with as many as 5 animals at once to teach and improve behaviors such as manners and skills.
Education and Training
Expected in 08/2021
Bachelor of Science: Business Administration And Management Florida State College At Jacksonville - Jacksonville, FL GPA:
Delta Mu Delta Honor Society Member
National Society of Leadership and Success Member
Kappa Beta Delta International Honor Society Member
Phi Theta Kappa Honor Society Member
3.87 GPA
Magna cum laude graduate
Major in Business Administration with focus in Human Resources
Expected in 01/2019
Associate of Science: Business Administration
Business Administration Florida State College At Jacksonville - Jacksonville, FL GPA:
List Fall2018 Presidents List Spring2019 Presidents List Summer2019 Presidents l List Fall 2019 Graduated with High Honors
Expected in 04/2019
Technical Certificate: Business Specialist: Florida State College at Jacksonville - Jacksonville, FL GPA: positive results by controlling monthly operations budget
and limiting financial discrepancies
Established and administered annual budget with effective controls to prevent overages’, minimize burn rate and support sustainability objectives, GPA: 3.85, President's List Spring2019
President's List Fall2018
Expected in 08/2019
Technical Certificate: Business Management: Florida State College - Jacksonville, FL GPA: GPA: 3.85, President's List Spring2019, President's List Fall2018
Expected in 08/2019
Technical Certificate: Entrepreneurship: Florida State College - Jacksonville, FL GPA: GPA: 3.85, President's List Spring2019
President's List Fall2018
Activities and Honors
Member, Alumni Association
Accomplishments
Graduated with High Honors.
Boosted sales by 22% by effectively cultivating customer rapport and delivering superior customer service
Technical Certificate: Business Operations.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Managed, hired, and developed top talent to strengthen workflow and productivity.
Graduated with3.85GPA.
President's List Spring2019.
President's List Fall2018.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Created work schedules according to sales volume and number of employees.
Rotated merchandise and displays to feature new products and promotions.
Certifications
Operations Management
Teamwork/Collaboration
Cost Control
Budgeting
Project Management
Training
Food Training
American Sign language
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