Field Sales Representative Resume Example
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FIELD SALES REPRESENTATIVE
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and customer relations. Driven to provide superior quality customer service and looking to leverage extensive knowledge of products and services as well as experience in creating solutions for customers to drive loyalty, retention and revenue into an Account Specialist position with Tyndale.
Skills
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Work History
10/2017 to CurrentField Sales RepresentativeMonster Beverage 1990 Corporation | Detroit , MI
- Responsible for providing support to Sales Team by traveling to customer sites and serving as product expert
- Present technical information and education on benefits of products and offer recommendations based on company's or employee's needs
- Responsible for independently arranging and managing travel itinerary to ensure timeliness and cost efficiency of events -Communicate feedback from customers to Sales team, to create positive relationships between both companies by continuing improvement on program services and products
- Assist customers at events with active listening, ordering, fielding questions/concerns to ensure 100% customer satisfaction -Support Sales team in office with various program and employee maintenances utilizing reporting tools, Microsoft Office, and internal systems while maintaining accuracy
- Participate in task force assignments and committees, with goal of solving specific issue through creative problem solving
- Performed on-boarding process of new hires by providing training and guidance
- Maximized business potential by providing excellent customer service and ensuring 100% client retention
11/2016 to 09/2017Dispatch LeadRepublic Services, Inc. | Petaluma , CA
- Manage customer calls effectively and efficiently in complex, fast-paced and challenging dispatching center environment
- Responsible for dispatching and monitoring 40 - 60 drivers on their runs throughout day, serving as primary contact for logistical problems arising with driver/customer on trip, remaining positive and upbeat while resolving issues
- Responsible for scheduling drivers logistically and cost effectively by utilizing location and resource management up to 2 weeks in advance
- Participate in weekly driver meetings, generating positive culture to motivate and create team environment
- Focus on customer retention by maintaining accounts and serving as point of contact for updates or complaints
- Cross-trained as Sales rep to gain experience for different perspective of business
- Developed reputation as efficient service provider with high levels of accuracy
- Handle daily heavy flow of paperwork and emails while cooperating with all departments including safety, accounting, Sales and management
- Prepare daily maintenance reports on all vehicles
- Created employee manual of SOPs to stream-line training new employees
03/2016 to 11/2016Business Development Representative / RecruiterAmerican Personnel Managers & Consultants | City , STATE
- Obtain new business by requisitioning Executives and hiring managers for staffing needs; fulfilling demands by face to face and cold calling to facilitate new business partnerships
- Oversight in Human Resource's aspects and processes for clients, including managing 50 - 100 employees on daily basis, hiring, firing, payroll, on-boarding, Staff Soft, training, and worker's comp certified to E-verify and run background checks on all potential candidates
- Quotas include 30 - 50 phone calls per day and scheduling 25-50 interviews per week
- Required self-starter attitude and ability to communicate with diverse category of candidates
- Managed recruiting for diverse candidate roles, from Entry Level to Executive
- Fill challenging positions, prospect, qualify, and source unique applicants, while building group of viable candidates, while finding and referring executives and department directors
- Serve as ambassador of company networking at businesses, community and collegiate events; participate in professional conventions and job fairs
Education
05/2015Bachelor of Science | Business Administration, ManagementBloomsburg University of Pennsylvania, City, State
- Graduated with 3.1 GPA
- Member of Acacia Fraternity
- Elected to Community Service Chair for Acacia in 2014 & 2015
- AACSB Accredited Business School (Association to Advance Collegiate Schools of Business)
- Dean's List Fall and Spring Semester, 2015
Accomplishments
- FSR Team's Strongest Contributor to Flex
- Tyndale 360 Digital Videos
- Flex Continuity Task Force Presentation and Training
- Distributed Garments Task Force
- Safety Committee member
- Assist in training new members to acclimate
- Created multiple trainings for the FSR Department utilizing zoom
- Extensive product knowledge gained from experience and study
- Good understanding of the inner workings of Tyndale and the high expectations we have
- Presenting to small and large groups of customers and potential customers at customer facing events including fittings, safety days, and trade shows
- Fluid in Microsoft Office especially Excel, working knowledge of pivot tables and functions
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Resume Overview
School Attended
- Bloomsburg University of Pennsylvania
Job Titles Held:
- Field Sales Representative
- Dispatch Lead
- Business Development Representative / Recruiter
Degrees
- 05/2015 Bachelor of Science | Business Administration, Management
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