Field Sales Representative Resume Example Tyndale Company, Inc

FIELD SALES REPRESENTATIVE

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and customer relations. Driven to provide superior quality customer service and looking to leverage extensive knowledge of products and services as well as experience in creating solutions for customers to drive loyalty, retention and revenue into an Account Specialist position with Tyndale.

Skills

Independent Decision Making
Internal Communication
Customer Relations
Creative Problem Solving
Active Listening

Time Management
Microsoft Office
Self-starter
Account servicing
Network development

Work History

10/2017 to CurrentField Sales RepresentativeTyndale Company, Inc | Pipersville, PA

Responsible for providing support to Sales Team by traveling to customer sites and serving as product expert
Present technical information and education on benefits of products and offer recommendations based on company's or employee's needs
Responsible for independently arranging and managing travel itinerary to ensure timeliness and cost efficiency of events -Communicate feedback from customers to Sales team, to create positive relationships between both companies by continuing improvement on program services and products
Assist customers at events with active listening, ordering, fielding questions/concerns to ensure 100% customer satisfaction -Support Sales team in office with various program and employee maintenances utilizing reporting tools, Microsoft Office, and internal systems while maintaining accuracy
Participate in task force assignments and committees, with goal of solving specific issue through creative problem solving
Performed on-boarding process of new hires by providing training and guidance
Maximized business potential by providing excellent customer service and ensuring 100% client retention

11/2016 to 09/2017Dispatch LeadJ&J Luxury Transportation | Allentown, PA

Manage customer calls effectively and efficiently in complex, fast-paced and challenging dispatching center environment
Responsible for dispatching and monitoring 40 - 60 drivers on their runs throughout day, serving as primary contact for logistical problems arising with driver/customer on trip, remaining positive and upbeat while resolving issues
Responsible for scheduling drivers logistically and cost effectively by utilizing location and resource management up to 2 weeks in advance
Participate in weekly driver meetings, generating positive culture to motivate and create team environment
Focus on customer retention by maintaining accounts and serving as point of contact for updates or complaints
Cross-trained as Sales rep to gain experience for different perspective of business
Developed reputation as efficient service provider with high levels of accuracy
Handle daily heavy flow of paperwork and emails while cooperating with all departments including safety, accounting, Sales and management
Prepare daily maintenance reports on all vehicles
Created employee manual of SOPs to stream-line training new employees

03/2016 to 11/2016Business Development Representative / RecruiterAmerican Personnel Managers & Consultants | Harrisburg, PA

Obtain new business by requisitioning Executives and hiring managers for staffing needs; fulfilling demands by face to face and cold calling to facilitate new business partnerships
Oversight in Human Resource's aspects and processes for clients, including managing 50 - 100 employees on daily basis, hiring, firing, payroll, on-boarding, Staff Soft, training, and worker's comp certified to E-verify and run background checks on all potential candidates
Quotas include 30 - 50 phone calls per day and scheduling 25-50 interviews per week
Required self-starter attitude and ability to communicate with diverse category of candidates
Managed recruiting for diverse candidate roles, from Entry Level to Executive
Fill challenging positions, prospect, qualify, and source unique applicants, while building group of viable candidates, while finding and referring executives and department directors
Serve as ambassador of company networking at businesses, community and collegiate events; participate in professional conventions and job fairs

Education

05/2015Bachelor of Science | Business Administration, ManagementBloomsburg University of Pennsylvania, Bloomsburg, PA

Graduated with 3.1 GPA
Member of Acacia Fraternity
Elected to Community Service Chair for Acacia in 2014 & 2015
AACSB Accredited Business School (Association to Advance Collegiate Schools of Business)
Dean's List Fall and Spring Semester, 2015

Accomplishments

FSR Team's Strongest Contributor to Flex
Tyndale 360 Digital Videos
Flex Continuity Task Force Presentation and Training
Distributed Garments Task Force
Safety Committee member
Assist in training new members to acclimate
Created multiple trainings for the FSR Department utilizing zoom
Extensive product knowledge gained from experience and study
Good understanding of the inner workings of Tyndale and the high expectations we have
Presenting to small and large groups of customers and potential customers at customer facing events including fittings, safety days, and trade shows
Fluid in Microsoft Office especially Excel, working knowledge of pivot tables and functions

Resume Overview

Companies Worked For:

Tyndale Company, Inc
J&J Luxury Transportation
American Personnel Managers & Consultants

School Attended

Bloomsburg University of Pennsylvania

Job Titles Held:

Field Sales Representative
Dispatch Lead
Business Development Representative / Recruiter

Degrees

05/2015 Bachelor of Science | Business Administration, Management

Field Sales Representative Resume Example

Resume Score: 80%

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