To obtain a challenging position with a competitive firm, and an opportunity to put my excellent customer service skills to use.
Excellent communication skills
Articulate and well-spoken
Works well under pressure
Microsoft Excel certified
Achieved Deans List status for3 Semesters
Field Check- Auditor, 10/2013 to 03/2016 STS Utiliquest. Alpharetta – Alpharetta, GA
Auditing tickets by reading screen shots, utilities plates via internet explorer for different states Auditing locators for gas, electric power, cable, water, sewage companies Prepare daily, detailed reports on audit findings and investigate damages on locating by performing detail auditing Electronic and phone correspondence with supervisors and managers in the field about various with locators Call locators or contractors on site about high profile utilities.
Receive calls about potential damages and long projects Recommend changes in operations, locating and auditing for management.
Customer Service, 06/2011 to 07/2013 Liberty Insurance – Norcross, GA
Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs Enhances insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Opens customer accounts by recording account information and maintain customer records by updating account information Resolves product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Dispatch, 05/2008 to 04/2011 Beramoko Trucking – Lawrenceville, GA
Responsible for selecting and dispatching loads for truck drivers Answer incoming and outgoing calls from both customers and drivers Determine best route for truck drivers Monitor truck operations and drivers expenses on road Determine proper approach for delivery of loads considering weather, site, and customer request Responsible for payroll and bookkeeping for drivers Determine best route for truck drivers.
Bank Teller, 03/2003 to 03/2005 Chase Bank – Staten Island, NY
Responsible for accepting and processing deposits into customers\' savings and or checking accounts and cashing checks.
Assisted customers in opening new accounts as well as accepting loan and credit card payments.
Updated customers with new banking products.
Issued various negotiable instruments like cashier\'s checks, traveler\'s checks, money orders and federal draft issuances.
Bachelor of Science: Psychology, Current Liberty University - Lynchburg, VA Psychology
Associate Degree: Business Administration Finance, May, 2000 University of Ghana - Accra Business Administration Finance