Fedex Office Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I have over seven years in customer service experience. I am currently a Store II Manager at FedEx Office.I have assisted center managers, implementing new sales strategies and achieved revenue growth. Identifying problem areas and developing team members for the better of the center and the benefit of the customer. Dedicated customer service representative, motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritizing abilities.

  • Great customer service skills
  • Skilled in call center operations
  • Able to direct and guide drivers to locations and HUB locations
  • Exceptional workflow management
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • responsible attitude, remaining calm under pressure and possessing superb decision-making skills.
  • Promoting good work practices.
  • Able to build a positive rapport with staff.
  • Assigning tasks to staff & clearly explaining how those duties are to be done.
  • Able to introduce new processes to a team and organization.
  • Calmly responding to accident and emergency situations.
  • Setting goals and objectives for individuals and teams.
  • Able to communicate effectively with staff and outside vendors
  • Ground and air transportation
  • Shipping and receiving
  • Inventory management
  • Inventory control procedures
  • Computer proficient
  • Conflict and dispute resolution

02/2016 to Current
Fedex Office Carter's, Inc. Moore, OK,
  • Ensured quality customer service was given to customers by providing packaging services, as well as offering information about company products and services
  • Offered assistance to customers by suggesting appropriate shipping methods. Maintained inventory of shipping supplies
  • Alerted customers to upcoming sales events and promotions
  • Maintained log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
  • Trained new sales associates
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Welcomed customers into the store and helped them locate items
  • Shared best practices for sales and customer service with other team members to help improve the store' s efficiency
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Communicated clear expectations and store goals to each team member
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
  • Actively pursued personal learning and development opportunities
  • Strategically scheduled team members to maintain optimal staffing levels at all times
  • Managed staff of 13 to 15 sales associates
  • Interviewed job candidates and made staffing decisions
  • Counted cash drawers and made bank deposits
  • Assigned employees to specific duties to best meet the needs of the store
  • Instructed staff on appropriately handling difficult and complicated sales
  • Examined merchandise to verify its correctly priced and displayed
  • Planned budgets and authorized payments and merchandise returns
  • Scheduled and led weekly/monthly store meetings for all employees
  • Reported to the district manager regarding all store and staff issues
  • Trained and developed new associates on key system and key sales tactics
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness
  • Generated repeat business through exceptional customer service
  • Conducted store inventories once per quarter
  • Stocked and replenished merchandise according to store merchandising layouts
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
11/2015 to 02/2016
Lead Center Consultant FedEx Office City, STATE,

• Demonstrated to be an effective leader and took ownership in the store by efficiently increasing company metric goals and expectations leading to get promoted to assistant manager in less than 4 months
• Demonstrated consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Managed production flow to ensure all production orders were done right and on time
• Acquired customer orders, give pricing information, performed consultative selling to customers, and recommended FedEx Office products and services tracks and logs all production jobs
• Determined the most cost-effective procedures and routes for shipments.
• Communicated with dispatchers, warehouses and customers regarding outgoing orders
• Prioritized order security, accuracy and on-time pickup and delivery.
• Coached other employees and assisted with quarterly performance reviews.
• Able to manage time appropriately in order to complete multiple tasks in a given day.
• Able to delegate task to other team members and follow up.
• Consultative seller who offers customer complete solution which in return generates more revenue for the center.
• Help center in doing monthly resets to meet company expectations.

02/2015 to 11/2015
Center Consultant FedEx Office City, STATE,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Provided customer expertise in printing, signs and graphics and shipping product lines and recommended appropriate FedEx Office products and services
  • Assembled parcels and prepared goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Answered a number of calls per day by addressing customer inquiries, solving problems and providing drop off information.
  • Described products to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Examined merchandise to verify that it was correctly priced and displayed.
11/2011 to 02/2015
Sales Associate Wet Seal City, STATE,

In the store Greeting and offering service to all customers:
• Assisting the customer by coordinating and selling merchandise that effectively meets and exceeds their needs
• Achieving selling standards and goals on a consistent basis to increase productivity
• Providing merchandise information and current fashion tips to increase sales and customer satisfaction
• Suggesting, opening and activating the Frequent Buyer Card
•Processing sales/return transactions promptly and efficiently
• Striving for 100% accuracy and compliance in cash operations and paperwork
•Maintaining displays, filling in merchandise on sales floor, and assisting in floor-set execution.
• Assisting in maintaining store’s presentation, rack placement, signage, mannequins, windows, etc and
Consistent with Wet Seal practices and management direction
• Returning merchandise from fitting room to selling floor
• Assisting in maintaining cleanliness of store and backroom
• Processing merchandise shipments as needed

Education and Training
Expected in 2011
High School Diploma:
Marco Antonio Firebaugh High School - Lynwood, CA
Expected in
Long Beach City College - Long Beach, CA

Eric B. Rico
FedEx Office
Senior Store Manager
3570 S Las Vegas Blvd Las Vegas, NV 89109
(702) 419-2852

Jason Del Castillo

FedEx Office

Flagship Store Manager

50 Centerpointe Dr, Suite B, La Palma, CA 90623

(714) 745-4709

Evelyn Figueroa

FedEx Office

Store Manager

1925 Century Park E,Century City, CA 90067

(562) 565-7483

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Resume Strength

  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Marco Antonio Firebaugh High School
  • Long Beach City College
Job Titles Held:
  • Fedex Office
  • Lead Center Consultant
  • Center Consultant
  • Sales Associate
  • High School Diploma

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