Federal Government Relations Resume Example

● Built and developed the process to vet state-level legislation across 54 US states/territories. Blending features of specialized software with a tangible record-of-review.
● Identify, triaged, and provided critical evaluation and analysis of legislative and regulatory policy issues.
● Single-handedly reviewed more than 10,000 individual pieces of legislation submitted across 50 states and four U.S. territories. Earmarked more than 1,000 for review with a variety of professionals across company's many business lines.
● Designed and constructed analytical scoring method for congressional membership engagement.
● Built vibrant network with professionals from a variety of Trade Associations and card brand associations to build industry-wide consensus on key issues.

● Provide clients daily technical and complex analytical support on FCS accounting system payment's platform. Managed a portfolio of 120 merchant acquiring clients.
● Monitors Merchant Acquirer activity to ensure compliance with VISA, MasterCard, Discover, and AMEX, and government rules and regulations
● Serves as subject matter expert (SME) to clients that submit technical questions or system issues regarding clearing and settlement of electronic payments
● Assist clients in reconciling financial discrepancies ranging from a few dollars to millions within their General Ledgers, P&V, ACH, and Settlement card brand Balancing
● Interpret production code errors in order to triage and escalate issues to appropriate programming teams
● Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks
● Provided one-on-one training as needed to clients
● Strong written and verbal communication skills

● Cultivated client relationships by understanding business needs and identifying revenue opportunities
● Oversaw and tracked progress of client projects from submission to implementation support to ensure accuracy, timeliness, and quality in flexible agile work environment. Managed 30+ projects ranging in various complexities.
● Maximized productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management.
● Drafted key communication for clients and upper management
● Customer advocate while maintaining high level of company strategic focus.
● Developed and maintained good relations with existing and potential vendor partners