QA Professional with success and a strong background leading global QA technology teams with the ability to convert failing projects into successful initiatives by identifying critical problems and providing solutions or process modifications. Twenty Years experience testing and certification of new products, modifications to existing systems, and infrastructure upgrades. Key strengths include test strategy and test case construction; certification of web applications, publishing systems, data ingestion and client/server applications; establishing timelines for test completion to meet product team goals; defect report management. Led and coordinated global teams of up to 20 QA engineers working concurrently on 10 to 12 multiple initiatives, consistently completing all certification on-time and under budget.
Senior Systems Engineer and trusted advisor specializing in complex surveillance and access control engagements.
Worked remotely from home office; Responsible for the testing and implementation of First Data Resource (FDR) system enhancements involving the credit card portfolio; Responsible for various PCF changes; Designing and Testing Cardholder Pricing tables including ALP and MLP; Researched and responded to issues related to the FDR platform and FDR system access.
Responsible for the identification, development, testing and implementation of First Data Resource (FDR) system enhancements involving the credit card portfolio; Responsible for various PCF changes; Designing & Testing Cardholder Pricing tables including ALP and MLP; Responsible for various cardholder communications including developing and updating FDR letters, designing all cardholder statement inserting and messaging DMM tables, PCF methods, and strategies, as well as various other Product Control File (PCF) changes; Researched and responded to issues related to the FDR platform; Completed numerous FDR training courses, including Adjustments and Cardholder Communications Super User ClassesFDR System Administration Manager: Responsible for providing, monitoring, and auditing all FDR system access levels, shell assignments, and transaction profiles, as well as developing monetary adjustment and supervisory approval tables; Researched and responded to issues related to FDR system access.
Responsible for the management of the Central Services & Customer Service Depts., Compiled, analyzed & reported daily MIS Collection Department statistics to senior management; Demonstrated a thorough knowledge of Microsoft Excel, Word, and PowerPoint programs; Interviewed, hired, and trained all new customer service representatives; Developed new department procedures; Monitored a daily sample of calls to ensure accuracy & Provided feedback to representatives.
Digital Video Surveillance and Access Control (Genetec Security Center, Omnicast, Synergis, AutoVu, Lenel, Pelco, Bosch, Verint, others) Cisco / Juniper / HP networking, data center design and disaster recovery readiness, complex project management, technical sales, master of infrastructure operations. | Shared QA Test Environment and QA test machine Setup and Administration. • Windows Operating Systems; Mac OS X. • Bug Tracking Systems. • UNIX/Linux Configuration and Usage. • JAVA, PHP, TCL, HTML, CSS and SQL programming experience. Customer Service IT Operations and Management System Administration Program Management Human Resources Quality Assurance Knowledge of FDR, IDP, and AFPExperience with FDR processing system to include PCF, PCS, and Decision QuestKnowledge of First Data Processing system, including Information DeliveryPlatform (IDP reports) and Advanced Function Presentation (AFP), cardholder billing statement platformStrong cross-functional team player with the ability to work seamlessly across a matrix organization and with offshore resourcesStrategic perspective with demonstrated accountability and executionFamiliar with credit card portfolio processes, involving cardholder billing, terms, and relevant regulations for all card types (PLCC, DC, BRC)Solid understanding of IT organizations and deliverablesDetail-oriented and proven experience managing multiple prioritiesExperience with Merchant Processing Platform and JM1/2 Tables and Merchant Banking System (MBS)Participate on conference calls and webex working sessionsExcellent interpersonal skills with ability to influence clients, team members, management and external groupsSuperior oral and written communication, analytical and problem solving skills |
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