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FDR Product Control File (PCF) Manager Resume Example

Resume Score: 70%

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FDR PRODUCT CONTROL FILE (PCF) MANAGER
Professional Summary

QA Professional with success and a strong background leading global QA technology teams with the ability to convert failing projects into successful initiatives by identifying critical problems and providing solutions or process modifications. Twenty Years experience testing and certification of new products, modifications to existing systems, and infrastructure upgrades. Key strengths include test strategy and test case construction; certification of web applications, publishing systems, data ingestion and client/server applications; establishing timelines for test completion to meet product team goals; defect report management. Led and coordinated global teams of up to 20 QA engineers working concurrently on 10 to 12 multiple initiatives, consistently completing all certification on-time and under budget.

Senior Systems Engineer and trusted advisor specializing in complex surveillance and access control engagements.

Worked remotely from home office; Responsible for the testing and implementation of First Data Resource (FDR) system enhancements involving the credit card portfolio; Responsible for various PCF changes; Designing and Testing Cardholder Pricing tables including ALP and MLP; Researched and responded to issues related to the FDR platform and FDR system access.

Responsible for the identification, development, testing and implementation of First Data Resource (FDR) system enhancements involving the credit card portfolio; Responsible for various PCF changes; Designing & Testing Cardholder Pricing tables including ALP and MLP; Responsible for various cardholder communications including developing and updating FDR letters, designing all cardholder statement inserting and messaging DMM tables, PCF methods, and strategies, as well as various other Product Control File (PCF) changes; Researched and responded to issues related to the FDR platform; Completed numerous FDR training courses, including Adjustments and Cardholder Communications Super User ClassesFDR System Administration Manager: Responsible for providing, monitoring, and auditing all FDR system access levels, shell assignments, and transaction profiles, as well as developing monetary adjustment and supervisory approval tables; Researched and responded to issues related to FDR system access.

Responsible for the management of the Central Services & Customer Service Depts., Compiled, analyzed & reported daily MIS Collection Department statistics to senior management; Demonstrated a thorough knowledge of Microsoft Excel, Word, and PowerPoint programs; Interviewed, hired, and trained all new customer service representatives; Developed new department procedures; Monitored a daily sample of calls to ensure accuracy & Provided feedback to representatives.

Skills

Digital Video Surveillance and Access Control (Genetec Security Center, Omnicast, Synergis, AutoVu, Lenel, Pelco, Bosch, Verint, others)

Cisco / Juniper / HP networking, data center design and disaster recovery readiness,

complex project management,

technical sales,

master of infrastructure operations.

Shared QA Test Environment and QA test machine Setup and Administration.

• Windows Operating Systems; Mac OS X.

• Bug Tracking Systems.

• UNIX/Linux Configuration and Usage.

• JAVA, PHP, TCL, HTML, CSS and SQL programming experience.

Customer Service 

IT Operations and Management 

System Administration 

Program Management 

Human Resources

Quality Assurance

Knowledge of FDR, IDP, and AFPExperience with FDR processing system to include PCF, PCS, and Decision QuestKnowledge of First Data Processing system, including Information DeliveryPlatform (IDP reports) and Advanced Function Presentation (AFP), cardholder billing statement platformStrong cross-functional team player with the ability to work seamlessly across a matrix organization and with offshore resourcesStrategic perspective with demonstrated accountability and executionFamiliar with credit card portfolio processes, involving cardholder billing, terms, and relevant regulations for all card types (PLCC, DC, BRC)Solid understanding of IT organizations and deliverablesDetail-oriented and proven experience managing multiple prioritiesExperience with Merchant Processing Platform and JM1/2 Tables and Merchant Banking System (MBS)Participate on conference calls and webex working sessionsExcellent interpersonal skills with ability to influence clients, team members, management and external groupsSuperior oral and written communication, analytical and problem solving skills

Work History
FDR Product Control File (PCF) Manager, 01/2012 to 07/2016
First Arkansas Bank & Trust/Card Assets – Atlanta, Georgia
  • Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.
  • Closely monitored the performance of current portfolio of specialty loans and made changes to achieve performance targets.
  • Identified problem areas within the loan portfolio, analyzed risks and suggested appropriate solutions.
  • Conducted careful financial and covenant analysis of proposed transactions and portfolio companies.
  • Sold financial products including stocks, bonds and mutual funds.
  • Answered clients' questions about the purposes and details of financial plans and strategies.
  • Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.
  • Explained and documented for clients the types of services to be provided, and the responsibilities to be taken by the personal financial advisor.
  • Monitored developments in the fields of industrial technology, business, finance and economic theory.
  • Recommended investments and investment timing to companies, investment firm staff and the public.
  • Presented oral and written reports on general economic trends, individual corporations, and entire industries.
  • Provided wealth management solutions that accounted for $[number] million in assets per year.
  • Trained new team members on applying due diligence procedures and regulatory mandates.
  • Audited and documented all processes and procedures for the new accounts department.
  • Wrote procedures for internal and external auditing purposes.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
  • Exceeded quarterly sales goals by [number]%.
  • Created reports on deteriorating trends and fiscal year end losses.
  • Received Employee of the Quarter Service award in [Month, year].
  • Continued education on current banking products and services through [specific courses/certification programs].
  • Maintained friendly and professional client interactions at all times.

Executive Administrative Assistant, 01/2013 to11/2014
First Arkansas Bank & Trust/Card Assets – Atlanta, Georgia
  • Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.
  • Closely monitored the performance of current portfolio of specialty loans and made changes to achieve performance targets.
  • Identified problem areas within the loan portfolio, analyzed risks and suggested appropriate solutions.
  • Conducted careful financial and covenant analysis of proposed transactions and portfolio companies.
  • Sold financial products including stocks, bonds and mutual funds.
  • Answered clients' questions about the purposes and details of financial plans and strategies.
  • Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.
  • Explained and documented for clients the types of services to be provided, and the responsibilities to be taken by the personal financial advisor.
  • Monitored developments in the fields of industrial technology, business, finance and economic theory.
  • Recommended investments and investment timing to companies, investment firm staff and the public.
  • Presented oral and written reports on general economic trends, individual corporations, and entire industries.
  • Provided wealth management solutions that accounted for $[number] million in assets per year.
  • Trained new team members on applying due diligence procedures and regulatory mandates.
  • Audited and documented all processes and procedures for the new accounts department.
  • Wrote procedures for internal and external auditing purposes.
  • Received an internal audit score of [number]%.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
  • Exceeded quarterly sales goals by [number]%.
  • Created reports on deteriorating trends and fiscal year end losses.
  • Received Employee of the Quarter Service award in [Month, year].
  • Continued education on current banking products and services through [specific courses/certification programs].
  • Maintained friendly and professional client interactions at all times.

Collection Risk Analyst/Team Lead , 01/2011 to 06/2012
First Arkansas Bank & Trust/Card Assets – Atlanta, Georgia
  • Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.
  • Closely monitored the performance of current portfolio of specialty loans and made changes to achieve performance targets.
  • Identified problem areas within the loan portfolio, analyzed risks and suggested appropriate solutions.
  • Conducted careful financial and covenant analysis of proposed transactions and portfolio companies.
  • Sold financial products including stocks, bonds and mutual funds.
  • Answered clients' questions about the purposes and details of financial plans and strategies.
  • Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.
  • Explained and documented for clients the types of services to be provided, and the responsibilities to be taken by the personal financial advisor.
  • Monitored developments in the fields of industrial technology, business, finance and economic theory.
  • Recommended investments and investment timing to companies, investment firm staff and the public.
  • Presented oral and written reports on general economic trends, individual corporations, and entire industries.
  • Provided wealth management solutions that accounted for $[number] million in assets per year.
  • Trained new team members on applying due diligence procedures and regulatory mandates.
  • Audited and documented all processes and procedures for the new accounts department.
  • Wrote procedures for internal and external auditing purposes.
  • Received an internal audit score of [number]%.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
  • Exceeded quarterly sales goals by [number]%.
  • Created reports on deteriorating trends and fiscal year end losses.
  • Received Employee of the Quarter Service award in [Month, year].
  • Continued education on current banking products and services through [specific courses/certification programs].
  • Maintained friendly and professional client interactions at all times.

Quality Insurance Lead , 01/2011 to 05/2012
RSA,LLC – Marietta, Georgia

Product Surveillance Specialist / Quality Engineering Analyst , 01/2006 to 05/2010
IQOR Incorporated – Charlotte, North Carolina

Education
Master of Science: Criminal Justice/Digital Video Surveillance, Kaplan University - Fort Lauderdale, Florida
    • Studied video surveillance projects; designed, built, and managed back-end infrastructure to support network connectivity to various government owned security systems.
    • Studied the video surveillance design, deployment, and operations of digital video surveillance systems managing over 535 servers, storage, 18,000+ cameras, and 1500+ video encoders.
    • Student Body Treasurer
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Resume Overview

Companies Worked For:

  • First Arkansas Bank & Trust/Card Assets
  • RSA,LLC
  • IQOR Incorporated

School Attended

  • Kaplan University

Job Titles Held:

  • FDR Product Control File (PCF) Manager
  • Executive Administrative Assistant
  • Collection Risk Analyst/Team Lead
  • Quality Insurance Lead
  • Product Surveillance Specialist / Quality Engineering Analyst

Degrees

  • Master of Science : Criminal Justice/Digital Video Surveillance ,

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