Dedicated Food Service Team Member experienced in preparing food and serving customers in fast-paced environments. Skilled at managing high-volume sales without error. Trained in safe food-handling and good cleaning practices.
Seasoned Corrections Officer brings calm, confident presence to in-prison interactions. Safety-focused approach to managing inmate interactions and activity. Compassionate supervision over areas such as recreation, visiting, work and food consumption. Detail-oriented approach to handling adverse and stressful working conditions.
As a General service Representative I acted as a proactive leader with strengths in communication and collaboration. Proficient in leveraging Customer Satisfaction and Sanitation knowledge to promote Customer Aproval. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Team Player
Customer Service
Teamwork and Collaboration
Multitasking and Organization
Attention to Detail
Problem-Solving
Critical Thinking
Team Leadership
Verbal and Written Communication
Cleaning and Sanitizing
Decision Making
Cash Handling
Stocking and Replenishing
Safe Food Handling
Customer Relations
Drive-Thru Operations
Handling Complaints
Food and Beverage Service
Cash Drawer Operations
Basic Math
Quality Control
Documentation and Recordkeeping
Kitchen Safety Standards
Inventory Management
Managing Orders and Deliveries
Food Preparation
Daily Food Preparation
Health and Safety Standards
Training and Motivation
Experience
03/2022 to 04/2022
Fast Food Team MemberWendy's Company – Saint Joseph, MI,
Completed side tasks by restocking condiments and cleaning refrigerators.
Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Verified orders and bagged items for easy transport.
Answered customer questions about food preparation, responding to ingredient and allergen concerns.
Organized food items on serving trays and in carry-out packages.
Promoted food items, beverages and desserts to increase sales.
Modified requested menu items in POS system to customize orders.
Served orders to customers at windows, counters and tables.
Assisted management with monthly inventory control and weekly stock ordering.
Kept customer and food preparation areas clean and well-organized.
Recorded customer orders and communicated clearly to confirm each order.
Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
Made and served coffee, tea and fountain drinks.
Reported food inventory and supplies to management to reorder and maintain adequate stock.
Received inventory of food and beverage products to stock in designated areas.
Greeted customers to take food orders and provide information about menus.
Operated cash register and received payment from customers in cash or credit form.
01/2022 to 03/2022
General Service RepresentativeCity Of Santa Ana, Ca – Santa Ana, CA,
Identified needs of customers promptly and efficiently.
Maintained positive working relationship with fellow staff and management.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Exceeded customer satisfaction by finding creative solutions to problems.
Defined strategies and created plan to achieve ambitious operational objectives.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Collaborated with others to discuss new [Type] opportunities.
08/2021 to 12/2021
Correctional OfficerTDCJ – City, STATE,
Inspected cells and conducted random searches of common areas.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Detected potential threats and quickly defused conflicts.
Maintained clear and open communications with facility areas to support safe operations.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Applied non-violent response tools and physical restraint during problematic situations.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Education and Training
Expected in 05/2021
High School Diploma: River Road High School - Amarillo, TX GPA:
Balanced college course of cosmetology, Marching and Concert Band, National Honor Society, Theater Production Acts, Vase Art Club, Advanced Art Club and 'A' 'B' honor roll.
'A' "B' Honor Roll 1st and 2nd semester through year 2017 to year 2021.
Completed professional development in Cosmetology in 3 Years.
3.6 GPA
Mathematics award Recipient
Solo Ensemble Recipient
Vase award Recipient, One point away from state competition.
Certifications
Certified Tobacco Seller - Date Completed January 17 2022 (Certificate Number 1047325)
Certified Food Handler - Date Completed 2022 (TXDHS License Number 204)
Certified Alcoholic Beverage Seller - Date Completed January 16, 2022 (Certificate Number 8761478)
Fire arms, Chemical Agents, and CPR Certified. From TDCJ.
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