Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I have an Interest in doing the warehouse and Inventory work. A manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Talented at managing, diverse teams of culinary and service personnel. Eager to take responsibility for everything from back-office operations to dining room performance.

Detail-oriented with in food service and truck delivery/rotation management. Successful team leader with knowledge of training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.

Fast Food Manager , 01/2020 - Current
Rock Strategic Sulphur Springs, TX,
  • Strengthened employee performance ratings and trained staff on system efficiencies while supervising 3-10 crew members, delivering optimal productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Took inventory of ingredients and premade menu offerings and placed orders to maintain sufficient stock and prevent shortages.
  • Visually inspected truck orders to verify accuracy against order tickets and correct errors.
Fast Food Team Member, 07/2017 - 08/2018
Gray Inc City, STATE,
  • Recorded customer orders and communicated clearly to confirm each order.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Verified orders and bagged items for easy transport.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Followed all company safety standards, including food quality and sanitation procedures.
Paper Delivery Boy, 04/2012 - 03/2014
The Intelligencer City, STATE,
  • Navigated established route to deliver papers to customers.
  • Greeted customers, neighbors and others when completing paper route responsibilities to maintain positive relationships.
  • Received shipments of newspapers, sorted, assembled and bagged items and prepared deliveries.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Restaurant operations management
  • Influencing and persuasive
  • Labor and food cost control
  • Organization and prioritization
  • Adaptable
  • Customer-oriented
  • Fast-paced
Education and Training
High School Diploma: , Expected in 12/2019
Edwardsville High School - Edwardsville, IL

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  • Fast Food Team Member
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  • High School Diploma

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