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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Adaptable Project Manager with distinguished knowledge of designing and proposing fare systems projects and managing operational infrastructure. Proven leadership skills with customer-oriented management and program introduction. Adept at systems integration with training in best practices for implementation in existing and greenfield transit systems across all modes.

Skills
  • Project planning and development
  • Multi-Site Operations
  • Contract Review and Recommendations
  • Advanced Problem Solving
  • Technical Support
  • Strategic Planning
  • Testing and Conversion Plans
  • Budgeting
  • Contract Management
  • Systems Installation, Configuration, and Upgrading
  • Staff Management
  • Procedure development
  • Change Control Processes
  • Functional & Business Requirements
  • Systems Design Documentation
  • Project Management
  • New product introductions strategies
Education
University of Toronto Toronto, ON, Canada, Expected in Master of Science : Regional Planning - GPA :
McMaster University Hamilton, ON, Canada, Expected in Bachelor of Arts : Honours Degrees in Geography And Political Science - GPA :
Certifications
  • PMP - Project Management Professional
  • MCIP
Work History
Ibm Corporation - Fare Collection Project Manager (HOLO Card)
Austin, TX, 08/2014 - Current
  • Developed implementation methodologies to rein in project costs while meeting key milestones.
  • Headed multi stakeholder project teams specializing in design and implementation of closed loop, account based smart card system on rail and bus as well as ticket offices, retail locations and two websites (customer and institutional).
  • Provided management for internal personnel, contractors and vendors and two government partners.
  • Managed all phases of $32 million project from procurement to commission.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
  • Modified and directed project plans to meet organizational needs.
  • Drove team success through shared vision and recognition of quality performance.
Hines - Senior Project Manager
Bellevue, WA, 03/2009 - 08/2014
  • Lead oversight team evaluating project progress for payment on the Evergreen Line, 7 stations and 10 kilometers of track including 2 kilometer tunnel for TransLink' s Skytrain.
  • Supported Calgary Transit's review of smart card options for their light rail and bus system.
  • Lead Ottawa Transit's team developing options for roll out of Presto on the Confederation Line.
  • Provided independent engineering analysis and recommendations to the MTA Board of Construction Programs and the New Fare Payment System (NFPS) Team on their proposed New Fare Payment S strategy (NFPS) and program. This work involved providing analysis on the strategy, schedule, budget and risks for the program including peer comparisons and recommendations for program management enhancement with biannual comment to the Board and MTA Chair.
  • Completed the Alternatives Analysis Report for the Finch West LRT Line in Toronto including planing options for extensions.
  • Project Manager for preliminary design for Keele Underground Station options.
  • Provided draft Policy to TransLink on Transit Priority Signaling policy.
  • Supported the Director, Environmental Services and monitoring by developing the Ministry required annual compliance monitoring reports based upon multi-disciplinary design and construction data for three different BRT segments of the Viva program. Coordinated the environmental permit applications to regional watershed, provincial and federal authorities for culvert and bridge crossings. As part of the compliance work, also responsible for coordinating and ensuring client and contractor approval for air and noise quality studies as well as cultural and build heritage studies.
Booz Allen Hamilton, BAH - Associate
City, STATE, 11/2000 - 02/2009
  • Project manager providing strategic, technical, and policy planning support to the Maryland MTA on two on-call task order contracts for strategic planning and fare systems engineering. Strategic planning work included support for the development of transit oriented development plans, business plans for the agency, as well as operational analysis for bus and light rail, fare policy analysis, financial department organizational change management assessments, zero based budgeting analyses, business process development and contract management.
  • Technical work also included performance audits for the administration with recommendations on best practices and improvements.
  • Provided strategic and financial analysis support to the review of third party service options for the Presto Card (the inter-municipal transit smart card under development for the Greater Toronto Area and Hamilton).
  • Lead the initial basis of design, capital cost estimate development and technical specifications development to 30% for the implementation of a smart card system on Tri-Rail, a commuter rail line operating in the Miami Region. This also involved the development of business rules and fare policy analysis for the integration of the system with Miami Transit's newly proposed smart card system, as well as fare integration with Broward County and West Palm Beach transit systems.
  • Led the efforts to support the development of new policies and procedures for customer service, operations, maintenance and treasury functions associated with the implementation of a new smart card fare system at Houston Metro. In particular, procedures were designed to support industry bet practices. Also led the strategic evaluation of outsourcing the treasury functions.
  • Deputy Project Manager responsible for the system alternatives analysis, capital cost estimates and basis of design report used to support PATCO's decision to move to an integrated magnetic and smart card system. Proceeding the Board's decision, Jessica was the Deputy Project Manager supporting the development of the technical specification and in particular, the procurement evaluation criteria, procedures, special terms and conditions as well as providing procurement support during the bidder evaluation.
  • Provided technical, policy and strategic support to the GO Transit design team and municipal service provider representatives in the development of a regional smart card system specification and request for proposal package. This work included reviewing internal staff design documents, developing cost estimates, and supporting the development of municipal and central system technical specifications for a region wide, smart card deployment on bus and commuter rail systems.
  • Responsible for developing nine municipal business case analyses to support the municipal participants in reviewing four technology alternatives for the future Presto System.
  • Worked with the Port Authority of New York and New Jersey, the Monorail operator, and New Jersey Transit, the commuter rail operator, to design and implement the first smart card pilot in the US. The SmartLink® card allowed customers using NJ Transit to seamlessly transition to the Monorail to access the airport. This pilot was initiated, developed and fully implemented in 10 months to meet the opening of the new multi-modal monorail station at the airport. The project also involved the creation of a backend clearing center for the card through the Port Authority's EZ Pass road tolling system

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Resume Overview

School Attended

  • University of Toronto
  • McMaster University

Job Titles Held:

  • Fare Collection Project Manager (HOLO Card)
  • Senior Project Manager
  • Associate

Degrees

  • Master of Science
  • Bachelor of Arts

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