Fan Development Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Statement

I am a confident professional with initiative and the experience of managing a company's brand. I am passionate and enthusiastic about building relationships and providing quality customer service.   

Fan Development Manager , 07/2018 to Current
New York Botanical Garden Bronx, NY,
  • Handled all team community relations. Participated in 80+ community events with players, coaches, mascot, and staff. 
  • Responsible for tracking, recording, and reporting all community events to NBA G League. 
  • Managing the donation request system and fulfilling donations. 
  • Manage social media for all community related events (Twitter, Instagram, Facebook). 
  • Head of all game day operations. Write scripts for all 24 home games and execute all timeouts, in-game promotions, and sponsorship fulfillment. 
  • Manage 20 members of our game day staff (Including PA Announcer, DJ, Mascot, Ball Kids, Kids Zone Workers, Promotions Team, Madame Ants Dancers, Mad Ant Drummers)
  • Provide new content for games, social media, and community contests. 
  • Generate $27,000 in revenue through group sales. 
  • Manage the "Elevate" customer service program. Report directly to and main point of contact to the Indiana Pacers. 
  • Provide quality customer service to 30 season ticket accounts and 28 groups. 
Group Sales Representative , 05/2017 to 07/2018
State Of Kansas Lawrence, KS,
  • Tasked with making 100 sales calls a day to generate new revenue for the team. 
  • Prospect new clients in the area that I personal connections with. 
  • Generated $17,000 in new revenue. 
  • Track sales and send weekly sales reports. 
  • Assist with game day operations such as in-game promotions, time-outs, and run of show.

Intern, 01/2017 to 05/2015
Media News Group Lowell, MA,
  • Assist with game day operations such as in-game promotions, time-outs, and run of show. 
  • Using my college basketball background to aid in youth basketball camps and clinics in the Mad Ants Basketball Academy. 
  • Traveled with mascot to different appearances throughout the community. 
  • Update databases with sales numbers and tracked revenue. 
Sports Intern, to 02/2016
  • Assisted with the production of "The Highlight Zone" every Friday night. 
  • Wrote sport web story recaps of local sporting events. 
  • Updated the sports ticker regularly in order for viewers to stay updated with area scores. 
  • Researched and identified highlights in sport event to edit into clips for production for 6pm Saturday sports show. 
  • Broke stories and booked interviews with the areas top athletes by already having established relationships with them. 
Bachelor of Arts: Communication, Expected in 2017
University of Saint Francis - Fort Wayne, IN

Concentration: Public Relations & Organizational Communications

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Resume Overview

School Attended
  • University of Saint Francis
Job Titles Held:
  • Fan Development Manager
  • Group Sales Representative
  • Intern
  • Sports Intern
  • Bachelor of Arts