Family Support Unit Administrator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

A successful operations manager with 20+ of experience with a large legal agency; skilled at strategic planning, goal setting and goal achievement. Ability to assess staff strengths and struggles to set clear and attainable expectations. This allows for strong team building and staff development. Proficiency in policy and procedure development and implementation. Strive to fully understand the mission of an organization and work to achieve success.

Excited to use solid knowledge and skills in assisting a different type of company to have the best possible work product that will translate into the best possible outcomes for the community.

  • Accomplished with managerial collaboration and strategic planning
  • Excellent verbal and written communication skills with both organizational management and support staff
  • Passion for positive organizational and professional development
  • Open to employee concerns and suggestions to create a more "we " environment
  • Critical thinking ability to see how changes/updates affects staff and organization, adapt implementation accordingly
  • Comfortable giving and receiving feedback
  • Tenacious when faced with a job to be done
  • Analytical and innovative
  • Experienced with change management with ability to adapt to agency and personnel needs
  • Experience working with grant funded program(s)
  • Skillful at meeting deadlines
  • Trained and experienced conflict management
  • Experience working with culturally diverse populations
  • Effective collaborator
Work History
10/2021 to Current
Director of Operations- Shelter City Of San Antonio, Tx San Antonio, TX,
  • Oversaw day-to-day Shelter operations in accordance with State and local ordinances in one of the country's largest open single-site animal shelters.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored budgets, managed vendor relationships.
  • Updated data collection methods for better tracking and auditing.
  • Instituted animal welfare best practices to ensure positive outcomes for sheltered animals.

09/2016 to 08/2020
Family Support Unit Administrator Clark County District Attorney, Family Support Division City, STATE,
  • Manage five different teams comprised of approximately 63 staff members; four Supervisors, Five lead workers, 39 case managers and 19 clerical positions
  • Participate with State of Nevada and Clark County for bi-annual Strategic Planning
  • Develop and implement team goals to assist the division in reaching Federal Performance Measures as set each fiscal year. Under my leadership, the office reached the highest goals ever achieved in two of performance measures
  • Plan and coordinate multiple unit and office projects needed to meet goals from inception to completion
  • Plan and collaborate with IT, Legal and outside agencies to institute new business methods and processes
  • Participate on hiring/placement panels for multiple positions throughout the division
  • Analyze data obtained from various computer programs in order to review staff production for development of new policy or procedure, or update current policies and procedures
  • Collaborate with other members of DAFS Management team to design special projects and outreach events to engage the community with our office
  • Participate as a subject matter expert with other state partners on development of new statewide computer system
  • Handle all phases of disciplinary actions
04/2014 to 09/2016
Family Support Supervisor Clark County District Attorney, Family Support Division City, STATE,
  • Selected and transferred to two teams that were in dire need of leadership and direction
  • Supervised a staff of 31; 2 Lead workers, 14 case managers, 7 process servers and8 clerical positions
  • Utilized team leads and case managers to develop a plan for reducing backlog and maintain current work within federal time frames
  • Evaluated, re-designed and streamlined multiple processes
  • Worked with local Department of Welfare & Supportive Services, CCDC and other community partners to create more efficient communication avenues
  • The teams were cross-trained for more efficient use of staff time and availability
  • 10 years of backlog was eliminated within 4 months' time resulting in better team morale
  • Evaluated the production of the staff, and wrote employee performance standards to provide expectations and goals for the staff
  • Under my leadership the teams developed a cohesive and collaborative atmosphere that increased efficiency and encouraged cooperation
01/2006 to 04/2014
Senior Family Support Specialist Company Name City, State,
  • Reviewed and assigned audits to maintain backlog to a minimum and ensure equitable work assignments
  • Wrote job performance standards for employees
  • Trained new case managers and reviewed their work and progress through training period- up to 6 months
  • Instituted a plan to bring 1200 backlogged bench warrants to current status- this was accomplished within 2 months of assignment and warrants remained current
  • Organized and assigned work, provide training to staff on computer systems, write procedures for processes and develop updated forms for service of process and bench warrants
  • Collaborated with IT to obtain new and more accurate reports and reporting systems to track service of process documents, performed service of process, bench warrant issuance
  • Reviewed processes and updated necessary procedures to complete default process on approximately backlogged 1500 served Summons and Complaints
  • Instrumental in the agency gaining access into CCDC to allow case managers to serve and complete stipulations with inmates
  • Created and presented informational presentations on updated team procedures
  • Collaborated with office Management Analyst on development of scripts, letters and training plans of newly implemented Federal 1115 grant for Early Intervention
Expected in
Master of Public Administration: Public Administration
University of Nevada - Las Vegas - Las Vegas, NV
Expected in
Bachelor of Science: Public Administration
University of Nevada - Las Vegas - Las Vegas, NV

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Resume Overview

School Attended
  • University of Nevada - Las Vegas
  • University of Nevada - Las Vegas
Job Titles Held:
  • Director of Operations- Shelter
  • Family Support Unit Administrator
  • Family Support Supervisor
  • Senior Family Support Specialist
  • Master of Public Administration
  • Bachelor of Science