family self sufficiency landlord outreach resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Qualified person of service in Social Work, case management, grant writing ,and implementation. Additional skills are housing services, customer service, and vocational services as well as arious other business models. Dedicated to community, increasing outcomes, and stabilizing programs. Possesses community knowledge of services, understands federal, state, and local policies, regulations pertaining to services rendered. Communicative, and team-oriented with Proven history of [high outcomes] to meet team, individual and management objectives.

  • Communicative
  • Operational improvement
  • Team building
  • Problem resolution
  • Inventory management
  • Planning and coordination
  • Administrative support
  • Customer service
  • Process improvement
  • First AID/CPR
  • Dedicated support
  • Community referrals
  • Client advocacy
  • Documentation and reporting
  • Home visits
  • Culturally sensitive
Family Self-Sufficiency/ Landlord Outreach, 05/2018 - Current
Cincinnati Metroploitan Housing Authority City, , OH
  • Conducted assessments to determine eligibility, and assessments
  • Provided referrals for gaps in education and social services
  • Assist with employment, training, or apprenticeship program 75%
  • Required to host the M.O.V.E Program that promoted employment, training opportunities, and program announcements to all visiting participants
  • Encourage enrollment into the Family Self-Sufficiency program monthly by hosting events
  • Educated all Family Self-Sufficiency participants about the Home Buyer program, Construction and Paint training programs to advance skills
  • On-going meetings to introduce programs, enrollments, as well as to help participants create goals for increasing income, obtaining training, and earning escrow in order to graduate and enter into the home buyers program
  • Referrals to service providers in the community
  • Maintained spreadsheets, created reports for program outcomes, and tracking
  • Landlord Outreach Coordinator
  • Acts as a liaison for all property owners, and property management assisting with information regarding HAP payments, orientation, training programs hosted, marketing property that will lead to successful housing placements
  • Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
  • Compiled weekly reports to advise administration of 5% weekly acheivements, and strategies per inquiries and recruitment 40%
Personal Health Coach, 06/2016 - 07/2017
Humana City, , OH
  • Conducted daily telephonic calls to to promote health and wellness.
  • Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals offered by HMO.
  • Improved customer satisfaction by finding creative solutions to reported issues to medication adherence
  • Collaborated with team to discuss new opportunities for all participants.
  • Collaborated in all program development of program per policy and procedure
  • Completed expected outcomes for project resulting in 100% placement.
  • Maintained updated data knowledge through telehealth assessments and goal setting
  • Improved general health of clients by sharing nutrition information and fitness tips as well as referrals to educational programs, and social work if warranted
  • Monitored clients' progress and compared to pre-determined health targets.
  • Collaborated with 180 participants to develop plan of action based on health goals.
HUD Housing Case Manager , 12/1999 - 06/2016
Ohio Valley Goodwill Industries City, , Ohio
  • Worked as senior case manager, delegated tasks as needed to ensure grant outcomes were achieved 75%, including housing search 20% rent negotations 20%, and housing placement 100% placements, enrollments 100%
  • Performed site inspections to determine safe, affordable, and logistically situated for the best advantage of the family.
  • Completed SSVF program grant development project resulting in 1st year of successfull completion placing 100% veterans and families in permanent supported housing, household supplies, and case management
  • Collaborated in development of SSVF policy and SOP procedures [per federal regulations.
  • Referrals to community resources 100%
  • Advocacy 100%
Education and Training
Master of Science: Social Work, Expected in 2013
University of Cincinnati - Cincinnati, OH
Status -

Minor in Administration

Bachelor of Science: Social Work, Expected in 2009
Union Institute & University - Cincinnati, OH
Status -
Associate of Applied Science: Early Childhood Education, Expected in 1994
University of Cincinnati - Cincinnati, OH
Status -
Center For Financial Social Work: , Expected in 2013
Center For Financial Social Work - Ashville, NC,
Status -

Financial Social Work model is a psychosocially and behaviorally based financial empowerment approach incorporating on-going education, motivation, and support. It goes beyond the dollars, cents, debt, and budgets of more traditional financial materials to address the critical aspects of financial thinking and behavior.

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Resume Overview

School Attended

  • University of Cincinnati
  • Union Institute & University
  • University of Cincinnati
  • Center For Financial Social Work

Job Titles Held:

  • Family Self-Sufficiency/ Landlord Outreach
  • Personal Health Coach
  • HUD Housing Case Manager


  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science
  • Center For Financial Social Work

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