family engagement specialist resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Over 18 years of advanced knowledge and skills in training, management, and coaching, community engagement, and fund development. Possess a vast amount of knowledge and proficiency in non-profit, education, and financial industries.Known to be a connector and collaborator with a variety of partners. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Skills
Conflict resolution
Leadership
Written Communication
Customer Service
Organization and Time management
Detail-oriented
Microsoft Office
Multitasking abilities
Cultural awareness
Training & Development
Ability To Effectively Communicate
Strong Interpersonal Skills
Ability To Manage
Strong Organizational Skills
Education
Amberton UniversityGarland, TXExpected in 08/2021 ā āMaster of Science:Human Resources Training And Development - GPA:
Arkansas State UniversityState University, ARExpected in 05/1995 ā āBachelor of Science:Business Administration - GPA:
Certifications
Human Resource Management Certificate - Amberton University, May 2021
Certificate for Non-Profit Management- Center for Non-Profit Management, March 2009
Work History
Harrisburg School District - Family Engagement Specialist Harrisburg, PA, 09/2016 - Current
Established strong relationships with families in DeSoto Independent School District afterschool program.
Effectively create and implement weekly Parent Workshops and events that focused on parenting, education, professional development, and healthy living.
Established Strong Community partnerships i.e., Cedar Valley College, DeSoto Chamber of Commerce, local banks, Texas Workforce Commission, Texas A&M AgriLife, Anthem Strong Family.
Worked effectively with afterschool Site Coordinators on each campus to ensure Family Engagement goals are achieved.
Support afterschool site coordinators and administrators on each campus with providing an effective family program.
Organized community resources and coordinated referrals to give parents additional support
Maintained effective working relationships with community partnerships local non-profits, DeSoto Chamber of Commerce, local banks, Texas Workforce Commission, Texas A&M Agr-iLife, other organizations to give families comprehensive and effective support
ADT Security Service - Area Business Solution Consultant City, STATE, 06/2015 - 10/2016
Present sales presentations and proposals to prospective customers.
Identify prospects utilizing creative lead generation techniques.
Strong ability to generate leads.
Strong interpersonal skills to interact effectively with potential customers.
Maintained and built relationships with customers.
Excellent organizational skills and strong ability to multitask.
Excellent written and oral communications skills.
Drafted integration plans to ease theassimilation of products into customers' business infrastructure.
Performed proof of concept demonstrations, instructing potential customers on thebenefits of ADT Products.
Recommended specific products to customers based on unique technical requirements of each.
Used Microsoft Word and other software tools to create documents and other communications
Girl Scouts Of Northeast Texas - Area Team Leader/Manager City, STATE, 10/2007 - 06/2015
Handle tasks of developing employeeās skill sets like territory management, relationship building, and presentation skills.
Established and maintained positive relationships in the community through Chamber of Commerce, school districts, business partners, community leaders, and other community organizations.
Recruit staff, oversee new hire onboarding and training process, providing coaching and performance appraisals.
Served as liaison for Human Resources in new hire processing.
Established marketing and membership strategy in each assigned geographical area.
Assist with fund development locally by promoting Family Partnership (Annual Giving Campaign) and making presentations to United Way, Kiwanis Club, and other organizations for program support and funding.
Created and Implemented largest Girl Scouts programs and events, including volunteer appreciation events and quarter VIP (Volunteers in Partnership) meetings.
Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Evaluated employee performance on weekly basis and coached and trained team members, increasing quality of work and employee motivation.
Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention [Number]%.
Fidelity Investments - Senior Retirement Service Specialist, Priority Service Specialist, Mutual Fund Service Representative City, STATE, 09/1997 - 10/2007
Act as subject matter expert on complex retirement questions
Facilitated training classes within the department to new and current employees.
Assisted customers with mutual fund & brokerage account information.
Maintained goals to achieve great customer satisfaction.
Received Annual President Circle Award
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Documented all changes and actions in computer-based tracking system.
Demonstrated increased knowledge of company products and equipment.
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Resume Overview
School Attended
Amberton University
Arkansas State University
Job Titles Held:
Family Engagement Specialist
Area Business Solution Consultant
Area Team Leader/Manager
Senior Retirement Service Specialist, Priority Service Specialist, Mutual Fund Service Representative