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Family Case Manager/Supervisor Resume Example

Resume Score: 80%

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FAMILY CASE MANAGER/SUPERVISOR
Professional Overview
Remarkable experience in child welfare and social services. Sound knowledge of the child welfare services field practices and principles. Knowledge of state laws relating to child welfare. In-depth knowledge of child welfare supervision practices and coaching techniques. Proficient with MS Word, Power Point, Excel, and E-mail. Skilled in establishing community relations and public relations. Sound ability to prepare complex written and oral reports. Highly organized, high attention to detail, excellent time management skills. Excellent communication and organizational skills. Specialty areas include child abuse and neglect investigations as well as fatality investigations, permanency planning, court testimony, forensic interviews, and supervision of multiple staff.
Core Qualifications

Complete knowledge of Child Protection Laws and Policies


Excellent investigative and observatory skills


Flair in communicating and interest in working for children and families


Certified Forensic Interviewer (Finding Words)


Certified DOSE Trainer (Direct On-Scene Education


Certified QSR Reviewer


Fatality Specialist


Experienced in conducting Child and Family Team Meetings
Experienced in training staff to facilitate Child and Family Team Meetings
Knowledge of Community Resources
Graduate of Leadership Academy for Supervisors
Experience in supervising multiple staff
​
Good time management skills
Conducted Presentations in the Community
Experience
01/2008 to 03/2017
Family Case Manager/Supervisor Indiana Department of Child Services - Vincennes , IN
I began my career as a Family Case Manager and then promoted to Supervisor in 2014. My responsibilities as a Family Case Manager (FCM) was to assess allegations of abuse/neglect and refer clients to appropriate services. I was also responsible for conducting fatality assessments and presented investigative findings to child death review, citizen review, and internal child fatality review panels. Responsibilities also included case documentation, preparing court reports and testifying in court hearings. Complete safety and risk assessments as well as CANS assessments to determine appropriate services for children and families. Responsible for conducting Child and Family Team Meetings as well as Case Conferences to develop case plans.
As a Supervisor my responsibilities were to supervise and direct staff in making a finding of unsubstantiated or substantiated cases of abuse and neglect. Collaborated with management and FCM's in determining the level of services a family requires. I was also responsible for developing and maintaining the on call schedule for 18 staff members and was responsible for being the on call supervisor 24/7. Responsibilities also included approving court reports as well as written assessments submitted by FCM's. As a supervisor I was responsible for preparing cases to be presented to the Child Protection Team and Fatality Review Board. My responsibilities also included assigning daily assessments to case mangers in a timely manner. I was also responsible for carrying out any discipline that was necessary for staff as well has completing staff performance appraisals. Both FCM/FCMS collaborates with law enforcement, schools, medical personnel, mental health agencies, the courts and service providers.
01/2007 to 12/2007
Independent Living Service Provider Children and Family Services - Vincennes , IN Provided Independent Living Services to older youth. Responsibilities included completing the Independent Living Plan with youth as well as participating in case conferences and submitting progress notes to the referring agency. Assisted youth in completing the Chafee assessment as well as providing Transition Services, which includes relationship building and assistance in obtaining housing and employment to all youth referred.
06/2005 to 01/2007
Family Support Specialist PACE Community Action Agency - Vincennes, INProvided voluntary services to at-risk families with children 0-3 years. Responsibilities included weekly home visits to promote healthy families and healthy children through services such as child development, access to health care and parent education. The responsibility of a FSS is to assist the family in establishing support systems, enhance positive parent-child interaction, and offer education and referrals to community resources.
Education
2006
Bachelor of Arts: Behavioral Science Lynn University - Boca Raton, FL
2004
Associate of Arts: Behavioral Science Vincennes University - Vincennes, IN
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Resume Overview

Companies Worked For:

  • Indiana Department of Child Services
  • Children and Family Services
  • PACE Community Action Agency

School Attended

  • Lynn University
  • Vincennes University

Job Titles Held:

  • Family Case Manager/Supervisor
  • Independent Living Service Provider
  • Family Support Specialist

Degrees

  • Bachelor of Arts : Behavioral Science
    Associate of Arts : Behavioral Science

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