facility services manager ii resume example with 9+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Innovative manager successful in leading teams and managing contracts. More than eight years of progressive leadership responsibilities with repeated success in developing and maintaining projects, teams, facilities, and fleets. Enthusiastic professional who consistently surpasses deadlines to maximize service, accuracy, and efficiency, all-the-while working with little oversight.


· Team development, training, and motivation

· Process/procedure development, deployment, and management

· Workflow planning

· Status reporting

· Problem resolution

· Multi-tasking and calendar management

· Recordkeeping

· General accounting

· Project management

· Site safety coordinator

· Building codes and regulations

· Detail- oriented

· Energetic self-starter

· Mass distribution of memo/correspondence

Education and Training
The Pennsylvania State University Reading, PA Expected in 01/2014 Bachelor of Arts : Applied Psychology - GPA :
The Pennsylvania State University Reading, PA Expected in 01/2014 Associate of Science : Security Risk Analysis - GPA : Page | 2
Raising Canes Chicken - Facility Services Manager II
Oak Lawn, IL, 07/2020 - Current
  • Scheduled and monitored on-site inspections of facility.
  • Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
  • Managed and directed facility staff by handling assignment delegation and timely completion.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout.
  • Led meetings with team members, consultants and contractors.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Conducted structured interviews
  • Oversaw changes and coordinated change orders and contract reviews.
  • Liaised with leadership team to review and approve contract terms and conditions.
  • Reported safety hazards and began remediation response.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
Commonwealth Of Pennsylvania - Clerk/Typist
City, STATE, 05/2019 - 07/2020
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Processed all work order requests accurately and promptly to prevent hazards or to complete special projects
  • Completed inspection rounds covering facility equipment and machinery
  • Observed safety protocols to minimize accidents and spread of disease, specifically COVID-19 and blood borne pathogens
  • Maintained compliance with Commonwealth policies, objectives, and communication goals
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas throughout the Reading State Office Building.
Outback Steakhouse - Hourly Manager
City, STATE, 04/2017 - 01/2020
  • Met operational objectives by establishing qualified staff, promoting adherence to Outback Steakhouse regulations, and providing outstanding customer service
  • Interviewed, hired, completed orientation, and trained newly hired employees
  • Conducted employment verification and background investigation to facilitate hiring process
  • Generated reports detailing previous sales information, predictions and trends to anticipate staffing needs and set realistic obtainable goals
  • Set up appointments, meetings and conferences with employees to discuss and mitigate personnel incidents, sales goals and new procedures
  • Supervised, developed, and delegated tasks to employees in daily operations
  • Enhanced team member productivity by improving monitoring systems and motivational strategies
  • Oversaw marketing for product launches, including public relations, direct mail pieces, and e-mail campaign
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings.
The City Of Reading - Property Maintenance Specialist-Supervisor
City, STATE, 12/2013 - 06/2018
  • Contacted and followed up with tenants and landlords on renewal notices and inspections
  • Inspected properties regularly to identify deficiencies and identified tenant/landlord responsibility
  • Monitored employee PTO and FMLA leave
  • Organized, assembled, and presented specific agenda items for Blighted Property Review Committee Hearings and department meetings
  • Prepared questionnaire and conducted structured interviews for Inspector and Clerk positions
  • Assigned tasks to employees and monitored productivity, performance, and task completion
  • Entered, posted, and scanned accounts receivable/payable documents into department software program
  • Wrote easy-to-understand standard operating procedures, help and guides
  • Prepared written reports, memos, and department correspondence
  • Track, manage and contact vendors for department work orders.
  • Provided updates on status of contract processes to upper management and other important personnel.

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Resume Overview

School Attended

  • The Pennsylvania State University
  • The Pennsylvania State University

Job Titles Held:

  • Facility Services Manager II
  • Clerk/Typist
  • Hourly Manager
  • Property Maintenance Specialist-Supervisor


  • Bachelor of Arts
  • Associate of Science

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