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Facility Security Manager Resume Example

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FACILITY SECURITY MANAGER
Summary

Hardworking and motivated [Job Title] with [Number] years of experience and record of success in [Industry]. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Skills
  • Loss prevention expertise
  • Security team leadership
  • Security screening
  • Safety and security procedures
  • CCTV experience
  • Security resource management
  • Daily status reports
  • Staff assessments
  • Company risk mitigation
  • Schedule oversight
  • Security officer training
  • Training management
  • Report writing
  • Uniform evaluations
  • Emergency Response
  • Operational improvement
  • Team management
  • MS Office
  • Relationship development
  • Problem resolution
  • Organization
  • Customer service
  • Planning and coordination
  • First Aid/CPR
  • Administrative support
  • Invoice generation
Education and Training
High School DiplomaSomerset Berkley Regional High SchoolSomerset,MA,06/2004
Experience
Allied Universal Security ServicesFacility Security Manager | Providence, RI11/2019 to Current
  • Recorded required data for incident reports and files quickly and accurately.
  • Oversaw risk management, loss prevention and safety operations for 43,500 sq. ft. facility to reduce instances of theft, waste and abuse.
  • Completed investigations of security incidents and wrote reports for permanent record.
  • Trained new security officers on safety protocols and company standards.
  • Demonstrated public safety dedication through thorough patrolling of community events.
  • Patrolled sites on foot and by vehicle to provide visible deterrence to criminals.
  • Developed standardized training procedures for departmental inspections.
  • Attentively monitored closed-circuit television footage to check for visible suspicious activity.
  • Performed weekly payroll, set schedules and dealt with rule infractions.
  • Maintained team compliance with professionalism guidelines and security team standards.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Improved resource planning and allocation by streamlining security and administrative programs, business management operations and inventory control.
  • Managed all security procedures and protocols for company, reporting any non-compliant personnel to the client
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Supervised property entrances and exits and monitored employee safety.
  • Developed and implemented training methods to promote improved officer performance.
  • Reported daily activity, incidents and irregularities, including equipment and property damage, theft and presence of unauthorized persons.
  • Controlled all physical and security technology programs, including CCTV, access control, security lighting, gate systems and incident management systems.
  • Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
Allied Universal Security ServicesOperations Manager | New Bedford, MA01/2018 to 11/2019
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Improved employee security adherence through detailed presentations for up to [Number] attendees.
  • Reported daily activity, incidents and irregularities, including equipment and property damage, theft and presence of unauthorized persons.
  • Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
  • Developed standardized training procedures for departmental inspections.
  • Performed weekly payroll, set schedules and dealt with rule infractions.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Managed scheduling for [Number] employees to optimize productivity.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Managed payroll for employees at [Number] different locations.
  • Calculated overtime, vacation sick hours and other categories of time.
  • Gathered timesheets to prepare weekly payroll data for processing.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Increased employee satisfaction by [Number]% by accurately handling payroll help desk and answering questions regarding correct and accurate payroll time entry.
  • Managed the schedules of a team of [Number] personnel.
  • Posted open job positions on the company site and social media sites, including [Site] and [Site].
  • Answered [Number] phone calls and emails per day.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Managed staff schedules for all shifts and events to minimize overtime costs.
  • Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Managed more than [Number] security officers for educational institutions, public facilities and private businesses.
Allied Universal Security Services / U.S. SecuritySecurity Supervisor | Somerset, MA08/2009 to 01/2018
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Developed and implemented training methods to promote improved officer performance.
  • Issued criminal trespass warnings to possible suspects and assisted police in incidents when necessary.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Managed security staff schedules for all shifts, minimizing overtime costs.
  • Trained new security officers on safety protocols and company standards.
  • Led security team and contributed to on-call shifts.
  • Demonstrated ability to think fast and remain calm under pressure.
  • Demonstrated public safety dedication through thorough patrolling of community events.
  • Monitored [Number] square foot property for any security issues.
  • Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises.
  • Designed security policies, alarm response protocols and access card guidelines.
Citizens BankWire Transfer Specialist | Riverside, RI03/2005 to 05/2008
  • Received and correctly processed both written and verbal instructions, prints and work orders.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintained performance standards against targets such as call abandonment, turnaround time and accuracy of solutions offered.
  • Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
  • Answered up to [Number] calls per day in fast-paced environment, transferring callers to appropriate personnel.
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Resume Overview

Companies Worked For:

  • Allied Universal Security Services
  • Allied Universal Security Services / U.S. Security
  • Citizens Bank

School Attended

  • Somerset Berkley Regional High School

Job Titles Held:

  • Facility Security Manager
  • Operations Manager
  • Security Supervisor
  • Wire Transfer Specialist

Degrees

  • High School Diploma

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