facilities supervisor resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5 (555) 432-1000,
Professional Summary

Personable Facilities Supervisor with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Strong analytical skills with a high attention to detail and superior administrative background.

  • Written And Verbal Communication
  • Executive Support
  • Ordering Supplies
  • Team Building
  • Scheduling Meetings
  • Special Projects
  • Ability To Lead
  • Office Management
  • Managing Vendors
Work History
01/2019 to Current Facilities Supervisor Accor Hotels | Chicago, IL,
  • Assists Facilities Manager in all aspects of project implementation, including materials procurement, contract preparation and scheduling.
  • Maintains physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
  • Supervise daily operations, including employee performance, preventive maintenance and safety.
  • Procures pricing information from various vendors to support cost-effective purchasing.
  • Supports logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Process over 100 facility requests weekly for facility assistance on wide range of issues related to office access to maintenance requests.
  • Answers telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Greets incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Manages office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Writes detailed reports regarding daily security activities and notable incidents.
  • Maintains detailed administrative and procedural processes to improve accuracy and efficiency.
03/2018 to 01/2019 Customer Service Manager Westamerica Bancorporation | Petaluma, CA,
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Directed all dispatching, routing and tracking of 8 fleet vehicles.
  • Maintained updated and detailed records of deliveries, pickups, and order changes in physical and electronic database.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Reviewed and confirmed that all final paid hours corresponded with time sheets and state laws.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Automated contact management system to maintain efficient client organization.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Coordinated administrative operations to bolster workflows and improve productivity.
11/2015 to 03/2017 Office Administrator Foundation Capital | Palo Alto, CA,
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Reconciled account files and produced monthly reports to keep CFO informed about office operations.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Kept detailed records of supplies and office equipment use to effectively budget and make orders for new supplies, for over 100 people.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Coordinated special events, team building and training opportunities.
  • Generated financial reports for management review.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
04/2006 to 02/2014 Property Manager Thy Lynd Corporate | Universal City, TX,
  • Managed operations and leasing of upscale community of nearly 262 Class A apartment homes and retail space.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Scheduled outside contractors for major maintenance issues.
  • Distributed and followed up on tenant renewal notices.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Evaluated financial and administrative operations.
Expected in Bachelor of Science | Business Administration Strayer University, Washington, DC GPA:
  • Certified Apartment Manager - NAA
  • White Belt - Lean Sigma Six

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Facilities Supervisor
  • Customer Service Manager
  • Office Administrator
  • Property Manager


  • Bachelor of Science

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