Facilities Supervisor Resume Example
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FACILITIES SUPERVISOR
Professional Summary
Personable Facilities Supervisor with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Strong analytical skills with a high attention to detail and superior administrative background.
Skills
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Work History
Facilities Supervisor, 01/2019 to Current
Accor Hotels – Chicago , IL
Accor Hotels – Chicago , IL
- Assists Facilities Manager in all aspects of project implementation, including materials procurement, contract preparation and scheduling.
- Maintains physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Supervise daily operations, including employee performance, preventive maintenance and safety.
- Procures pricing information from various vendors to support cost-effective purchasing.
- Supports logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Process over 100 facility requests weekly for facility assistance on wide range of issues related to office access to maintenance requests.
- Answers telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Greets incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Manages office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Writes detailed reports regarding daily security activities and notable incidents.
- Maintains detailed administrative and procedural processes to improve accuracy and efficiency.
Customer Service Manager, 03/2018 to 01/2019
Westamerica Bancorporation – Petaluma , CA
Westamerica Bancorporation – Petaluma , CA
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Directed all dispatching, routing and tracking of 8 fleet vehicles.
- Maintained updated and detailed records of deliveries, pickups, and order changes in physical and electronic database.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Reviewed and confirmed that all final paid hours corresponded with time sheets and state laws.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Automated contact management system to maintain efficient client organization.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Coordinated administrative operations to bolster workflows and improve productivity.
Office Administrator, 11/2015 to 03/2017
Foundation Capital – Palo Alto , CA
Foundation Capital – Palo Alto , CA
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Reconciled account files and produced monthly reports to keep CFO informed about office operations.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Kept detailed records of supplies and office equipment use to effectively budget and make orders for new supplies, for over 100 people.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Coordinated special events, team building and training opportunities.
- Generated financial reports for management review.
- Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Property Manager, 04/2006 to 02/2014
Thy Lynd Corporate – Universal City , TX
Thy Lynd Corporate – Universal City , TX
- Managed operations and leasing of upscale community of nearly 262 Class A apartment homes and retail space.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Scheduled outside contractors for major maintenance issues.
- Distributed and followed up on tenant renewal notices.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Evaluated financial and administrative operations.
Education
Bachelor of Science: Business AdministrationStrayer University - City, State
Certifications
- Certified Apartment Manager - NAA
- White Belt - Lean Sigma Six
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Resume Overview
School Attended
- Strayer University
Job Titles Held:
- Facilities Supervisor
- Customer Service Manager
- Office Administrator
- Property Manager
Degrees
- Bachelor of Science : Business Administration
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