Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Highly effective and motivated leader providing industry leading facility services for a Fortune 500 company. I excel at developing vendors and influencing senior leadership to reduce store downtime, increase vendor lead time and reduce cost, effectively driving the bottom line, while maintaining world class service levels. Driven to maintain reputation of excellence over 18 year career with Starbucks in both operations and support, through leading by example, unlocking others potential and striving to exceed results.


Data Analytics, reporting and communication.

Vendor Relationship development and accountability.

Problem resolution and process optimization.

Operational excellences.

Capital Project planning, implementation and budgeting.

Facilities Services Manager, 09/2018 to Current
AldiMishawaka, IN,

Facilities Manager for 150 Starbucks locations throughout North and South Carolina. Hire and manage regional and national vendors. Manage a multi million dollar annual budget. Uphold brand standards, create solutions to elevate production and customer experience, ensure partner and customer safety, execute and proficient in project management. Oversee all equipment maintenance and track equipment depreciation. Ensure vendor management and service levels are exceeded. Have strong leadership and influencing skills to drive and exceed results and company's expectations, while managing to budget, both with high level operational leaders and vendor owners.


  • Highest performing regional vendors in the Mid Atlantic Division for SLA, quality of work and average cost per invoice.
  • Created competitive vendor atmosphere driving down average invoice.
  • Created flat rates for common store issues resulting in cost savings.
  • Initiating water heater PM services for equipment to prolong life and overall cost.
District Manager, 09/2012 to 09/2018
Arthur J Gallagher & Co.Rockford, IL,

During my 6 years in the district manager role, I consistently led our area in overall results in business, customer and partner year over year.


  • FY 17 - Area Coffee Lead and Ambassador: Successfully lead Area to number one in sales, leading the entire South East Region. Leveraged the Barista Champion Platform to elevate engagement in craft and quality to enhance customer experience.
  • FY 17 : Lead the Area in Mobile Order and Pay initiative, proactively sharing best practices influencing peer team to lead the Southeast in MOP.
  • FY 16: District Manager of the Year for the Southeast Region. Lead multiple districts over the year, positively driving results across all metrics.
  • FY 16: Leveraged high performing store managers in the area and created content for "In Place Leadership Development" (IPLD) program, later adopted by the entire Region. The program successful developed future bench for our high growth Region.
  • FY 15: Directed Shift Supervisor and Assistant Manager Developmental Days to support a continual and robust pipeline of talent.
Store Manager, 09/2002 to 09/2012
Pure HockeyBridgeville, PA,
  • Continuously developed shift supervisors to ASM and ASM’s to store manager, constantly supplied the area with talent - 17 total promotions to ASM and 12 to SM.
  • Consistently was the district leader for overall results during my store manager career.
  • Successively implemented and executed numerous district initiatives to create positive change and influence peers, reduce P@L cost and drive the district and area bottom line.
  • Reduced inventory levels and controllable costs while increasing stores profits in all locations managed. Drove district initiatives for peers, reducing inventory by 20 % while simultaneously driving food sales by 10% for the district.
  • Consistently outperformed budgeted sales, controllable cost, and bottom line over a ten-year career.
  • Highly active with community from a store level and supported all company community events.
  • Successful area management trainer for Chicago area.
IT Procurement, 09/2000 to 09/2001
AccentureCity, STATE,
  • Purchased/Rented/Leased laptops, PC's, servers, peripherals, software, and other technology-related equipment for all projects at Accenture's Chicago, Minneapolis, and Atlanta Solution Offices.
  • Interacted with vendors to resolve discrepancies with purchase orders, resulting in reduced errors and subsequent cost savings.
  • Developed and maintained preferred vendor relationships ensuring we received high level of customer service and reduced rates.
  • Allocated and tracked all computers to employees and projects.
  • Cross functionally worked with IT to ensure all equipment was functional and repaired when needed, reducing employee downtime.
  • Monitored and replenished all technology inventories to ensure uninterrupted service to all internal customers.
  • Responsible for the liquidation of all outdated computer equipment and the return of the equipment to vendors upon the expiration of a lease or rental agreement.
  • Oversaw all invoice payments and ensured they were accurate and paid on time.
Education and Training
Master of Science: Management, Expected in 05/1996
Wright State University - Dayton, OH

District Manager of the Year 2016

Active Volunteer throughout Starbucks Career


Leadership in Energy and Environmental Development (LEED)

American Buyers Association for Procurement

Chicago Association of Realtors

American Association of Exercise

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