Facilities Services Manager resume example

During my 6 years in the district manager role, I consistently led our area in overall results in business, customer and partner year over year.

Highlights:

• FY 17 - Area Coffee Lead and Ambassador: Successfully lead Area to number one in sales, leading the entire South East Region. Leveraged the Barista Champion Platform to elevate engagement in craft and quality to enhance customer experience.
• FY 17 : Lead the Area in Mobile Order and Pay initiative, proactively sharing best practices influencing peer team to lead the Southeast in MOP.
• FY 16: District Manager of the Year for the Southeast Region. Lead multiple districts over the year, positively driving results across all metrics.
• FY 16: Leveraged high performing store managers in the area and created content for "In Place Leadership Development" (IPLD) program, later adopted by the entire Region. The program successful developed future bench for our high growth Region.
• FY 15: Directed Shift Supervisor and Assistant Manager Developmental Days to support a continual and robust pipeline of talent.

• Continuously developed shift supervisors to ASM and ASM’s to store manager, constantly supplied the area with talent - 17 total promotions to ASM and 12 to SM.
• Consistently was the district leader for overall results during my store manager career.
• Successively implemented and executed numerous district initiatives to create positive change and influence peers, reduce P@L cost and drive the district and area bottom line.
• Reduced inventory levels and controllable costs while increasing stores profits in all locations managed. Drove district initiatives for peers, reducing inventory by 20 % while simultaneously driving food sales by 10% for the district.
• Consistently outperformed budgeted sales, controllable cost, and bottom line over a ten-year career.
• Highly active with community from a store level and supported all company community events.
• Successful area management trainer for Chicago area.

• Purchased/Rented/Leased laptops, PC's, servers, peripherals, software, and other technology-related equipment for all projects at Accenture's Chicago, Minneapolis, and Atlanta Solution Offices.
• Interacted with vendors to resolve discrepancies with purchase orders, resulting in reduced errors and subsequent cost savings.
• Developed and maintained preferred vendor relationships ensuring we received high level of customer service and reduced rates.
• Allocated and tracked all computers to employees and projects.
• Cross functionally worked with IT to ensure all equipment was functional and repaired when needed, reducing employee downtime.
• Monitored and replenished all technology inventories to ensure uninterrupted service to all internal customers.
• Responsible for the liquidation of all outdated computer equipment and the return of the equipment to vendors upon the expiration of a lease or rental agreement.
• Oversaw all invoice payments and ensured they were accurate and paid on time.