Resourceful Service Coordinator with a 20+ year history of serving clients in corporate, private and higher education environments. Discipline, dedicated and technically proficient in a variety of software applications, including MS Office Organized multi-tasker adept at meeting deadlines and thriving in a fast-paced office.
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Respond to inquiries received through phone, mail, or face-to-face visitors, and engage in contact with members of the public, following standard scripts, procedures and escalating issues as needed with increased complexity and degree of autonomy.
Operates with an advanced understanding of the needs of the business unit, learning and employing a variety of computer software to track questions and answers, as well as enter orders.
Work independently and participate in the planning and execution of departmental policies and procedures and serve as subject matters experts for administrative or customer service functions. responsible for Completes special projects
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