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Resourceful Service Coordinator with a 20+ year history of serving clients in corporate, private and higher education environments. Discipline, dedicated and technically proficient in a variety of software applications, including MS Office Organized multi-tasker adept at meeting deadlines and thriving in a fast-paced office.
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Fresenius Kabi Us – Wilson, NC,
Respond to inquiries received through phone, mail, or face-to-face visitors, and engage in contact with members of the public, following standard scripts, procedures and escalating issues as needed with increased complexity and degree of autonomy.
Operates with an advanced understanding of the needs of the business unit, learning and employing a variety of computer software to track questions and answers, as well as enter orders.
Work independently and participate in the planning and execution of departmental policies and procedures and serve as subject matters experts for administrative or customer service functions. responsible for Completes special projects
- Coordinated special meetings and events on behalf of executive leaders.
- Managed administrative processes and prepared key reports and documentation.
- Handled purchasing and maintenance of general office supplies.
- Coordinated activities and ordered supplies to keep office properly maintained.
- Coordinated logistics for activities and events.
- Compiled information from manual and computerized report records, enabling quick response to personnel requests.
Proper Hospitality – Los Angeles, CA,
- Collaborated with ministry members to establish goals and objectives for religious education programs.
- Established and updated schedule of classes and activities for program year.
- Created congregational awareness to encourage religious education program participation.
- Conducted conferences dealing with all topics to educate our community and participating churches
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
University Of Virginia - Facilities Management – City, STATE,
- Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.
- Maintained positive communication with Superintendent and Supervisors to share opportunities, obstacles and accomplished objectives.
- Managed and supervised four supervisors & 42-60 staff within assigned geographic zones.
- Cultivated strong professional relationships with suppliers and facility customers to explore connections, offer services and cement relationships.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Supervised and supported training of self & 10 employees on GS42 cleaning techniques.
- Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
- Used change methodologies to increase green led cleaning procedures & projects for increased sustainability.
University Of Virginia - Newcomb Hall – City, STATE,
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with event planning to respond promptly to customer requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Adjusted housekeeping staff schedules and floor coverage based on abilities and daily requirements.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Diminished financial discrepancies by managing payroll and bookkeeping processes.
University of Virginia - Charlottesville, VA
DeVry University - Crystal City, VA,
Rutgers University - New Brunswick, NJ,
- Youth Mentor for Choir and Praise Dance Ministries 2006 to present
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Resume Overview
School Attended
- University of Virginia
- DeVry University
- Rutgers University
Job Titles Held:
- Facilities Services Coordinator
- Director of Christian Education
- Housekeeping Zone Manager
- Housekeeping Supervisor
Degrees
- Graduate Certificate
- Bachelor of Science
- Bachelor of Arts
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